Pictures used are deceiving! Rooms are not as good as advertised. Plus every evening i had mosquitoes to welcome be back in the room.
Worst experience so far in dealing with one front desk executive named Rashid. He was absolutely ridiculous in his approach and unprofessional.
They have advertised about free pick up and drop from and to the airport but i got a shocker when i was given a bill of it.
He said the following 3 most ridiculous things which no1 with even basic hotel management or customer service knowledge would ever say! viz.,
- he had his own interpretation of the statement - Free pick up and drop available on request! He kept arguing that term "on request" qualifies the hotel to deny the request! :D
- When i insisted for the free drop i was entitled to, he tells me that now the car is not available.. although the car was right there with my luggage loaded in it.
- finally when i insisted on talking to his manager to explain the issue and i was sure by now that Rashid would be of no help. he had the audacity to tell me that the managers phone was switched off even without trying to call him.
finally when i raised my voice and his other colleagues had to get involved, they got Rashid to get the manager to talk to me and the issue was resolved.
The only solace at the hotel were the staff in the dining room, very courteous and service oriented! they are the only reason for the 2stars which otherwise would only be one.