BBQ/picnic area
Check availability

Reviews of Courtyard by Marriott Detroit Pontiac/Auburn Hills

3 out of 5
Courtyard by Marriott Detroit Pontiac/Auburn Hills
3555 Centerpoint Pkwy, Pontiac, MI

Reviews

8.2

Very good

Rating 10 - Excellent. 340 out of 749 reviews" "
Rating 8 - Good. 238 out of 749 reviews" "
Rating 6 - Okay. 101 out of 749 reviews" "
Rating 4 - Poor. 41 out of 749 reviews" "
Rating 2 - Terrible. 29 out of 749 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alena

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, nice beds and very friendly staff
Stayed 3 nights in Apr 2024
Response from Dan on 16 Apr 2024
Thank you for the feedback on your recent stay. We are glad you enjoyed your stay. I will share this with the entire staff. Thank you for choosing Courtyard by Marriott.

10/10 Excellent

Anoshua, San Francisco

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoughtful and helpful staff, made it convenient as we were traveling for a sports tournament.
Stayed 3 nights in Apr 2024
Response from Dan on 8 Apr 2024
Good Morning, Thank you for your feedback on your recent stay. I will share it with the entire staff. Thank you for staying at Courtyard by Marriott.

8/10 Good

john

Liked: Staff & service
Disliked: Cleanliness
Friendly service. But room was bad. Someone didn't clean our fold out and had no room available to switch
Stayed 1 night in Feb 2024
Response from Dan on 20 Mar 2024
Good morningThank you for your feedback. I am sorry your room was not up to our normal Marriott standards. I will look into it to make sure it does not happen again. Thank you for choosing Courtyard by Marriott.

10/10 Excellent

Alena

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No concerns
Stayed 1 night in Mar 2024
Response from Dan on 20 Mar 2024
Thank you for your feedback on your recent stay. We are glad you enjoyed your stay. Thank you for choosing Courtyard by Marriott.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dan on 10 Mar 2024
Thank you for your feedback from your recent stay.Thank you for choosing Courtyard by Marriott.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dan on 27 Feb 2024
Thank you for the feedback from your recent stay. We are glad you enjoyed it. I will share this will the entire staff.Thank you for choosing Courtyard by Marriott.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dan on 30 Jan 2024
Dear Michelle, Thank you for your feedback on your recent stay. I am glad everything was great. I will share this with the entire staff. Thank you for choosing Courtyard by Marriott.

10/10 Excellent

Mary Lou

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean room. It was so nice to settle in after a snowy drive! Staff cheerful
Stayed 1 night in Jan 2024
Response from Dan on 18 Jan 2024
Good Morning, Thank you for the feedback from your recent stay. We appreciate it. I will share it with the entire staff. Thank you for choosing Courtyard by Marriott.

10/10 Excellent

Alison

Liked: Cleanliness, property conditions & facilities, room comfort
enjoyed our mini getaway shopping trip from Ontario, decided to stay another night after we checked out .Was given a different room that was like a sauna ,afer a unpleasant experiene with the night clerk was given another room .This room the TV didn't work properly and wasnt able to watch anything. Again called the Desk was told they would look after it and nothing was done, Checked out in the morning and the Manager was very nice , gave us another nght free in our original room. Very Happy with our stay overall,would come again
Stayed 1 night in Jan 2024
Response from Dan on 18 Jan 2024
Good Morning, Thank you for the feedback from your recent stay. I am sorry you had some problems, but I am glad overall you enjoyed your stay. I will share this with the entire staff. Thank you for choosing Courtyard by Marriott

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Dan on 7 Jan 2024
HelloThank you for your feedback from your recent stay. We are glad you enjoyed your stay. I will share this with the entire staff. Thank you for choosing Courtyard by Marriott.

4/10 Poor

Shadi

Stayed 2 nights in Dec 2023
Response from Dan on 30 Jan 2024
Thank you for your recent feedback. I am sorry that we did not meet your expectations. I hope when you travel in the future you will give us another change. Thank you for choosing Courtyard by Marriott.

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at reasonable price
Everything was in good shape, clean room. Nice desk staff.
Stayed 1 night in Dec 2023
Response from Dan on 26 Dec 2023
Thank you for your feedback. We are glad you enjoyed your stay. I will share this with the entire staff. Thank you for choosing Courtyard by Marriott.

4/10 Poor

Sandy

Stayed 3 nights in Dec 2023
Response from Dan on 23 Feb 2024
Thank you for your feedback on your recent stay. I am sorry your stay was not up to our normal Marriott Standards. Thank you for choosing Courtyard by Marriott.

6/10 Okay

Lisa

Response from Dan on 23 Feb 2024
Thank you for your feedback on your recent stay. I am sorry your stay was not up to our normal Marriott Standards. Thank you for choosing Courtyard by Marriott.

10/10 Excellent

Keisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dan on 9 Dec 2023
Good Morning, Thank you for your feedback from your recent stay. I will share this with the entire staff. Thank you for choosing Courtyard by Marriott.

8/10 Good

Toriona

Stayed 1 night in Nov 2023
Response from Dan on 26 Dec 2023
Thank you for your feedback. We are glad you enjoyed your stay. I will share this with the entire staff. Thank you for choosing Courtyard by Marriott.

10/10 Excellent

Teressa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service at check in. Clean, comfortable room.
Stayed 1 night in Nov 2023
Response from Dan on 17 Nov 2023
Thank you for your feedback from your last stay. We appreciate it. I will share this with the entire staff. Thank you for choosing Courtyard by Marriott.

10/10 Excellent

Shawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Dan on 6 Nov 2023
The you for the feedback from your recent stay. We appreciate it. I will share it with the entire staff. Thank you for choosing Courtyard by Marriott.

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Dan on 6 Nov 2023
Thank you for feedback from your recent stay. We really appreciate it. I will share it with the entire staff. Thank you for choosing Courtyard by Marriott.

10/10 Excellent

Maria

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and the rooms are clean, there's nothing much around but the place is quiet.
Stayed 2 nights in Nov 2023
Response from Dan on 5 Nov 2023
Thank you for your feedback. We appreciate it. I will share this with the entire staff. Thank you for choosing Courtyard by Marriott.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
From check in to check out was a great stay. Great location to freeway and decent food and shopping options nearby. Staff was all great
Stayed 2 nights in Nov 2023
Response from Dan on 4 Nov 2023
Thank you for your feedback. I will share it with the entire staff. Thank you for choosing Courtyard by Marriott.

10/10 Excellent

Avery

Stayed 1 night in Oct 2023
Response from Dan on 30 Oct 2023
Thank you for the feedback from your recent stay. I am glad you had a great time. I will share this with the entire staff. Thank you for choosing Courtyard by Marriott.

4/10 Poor

Harrison

Stayed 1 night in Oct 2023
Response from Dan on 17 Nov 2023
Thank you for your feedback from your last stay. I am sorry it was not up to our normal Marriott standards. I will share this with the entire staff to make sure we correct the problems. Thank you for choosing Courtyard by Marriott.

10/10 Excellent

Cristy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dan on 24 Oct 2023
Thank you for your feedback. We are glad you enjoyed your stay. I will share this with the entire staff. Thank you for choosing Courtyard by Marriott.

6/10 Okay

Selvakumaran

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dan on 12 Oct 2023
Thank you for your feedback. I will share it with the entire staff. I am sorry you did not have a great stay. Thank you for choosing Courtyard by Marriott.

10/10 Excellent

Craig

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great service, excellent room, great price. A very clean, well run hotel that is convenient to shopping centers and dining. Could not have been a better stay.
Stayed 1 night in Oct 2023
Response from Dan on 7 Oct 2023
Thank you for you feedback. We are glad you enjoyed your stay. I will share this with the entire staff. Thank you for choosing Courtyard by Marriott.

10/10 Excellent

Geevarghese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Dan on 30 Sept 2023
Thank you for your feedback. I am glad you had a great stay. I will share this with the entire staff. Thank you for choosing Courtyard by Marriott.

6/10 Okay

Katie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Dan on 26 Sept 2023
Thank you for your feedback. I will share with the entire staff. Thank you for choosing Courtyard by Marriott.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great from the moment I checked in until I checked out. Room was very clean and comfortable.
Stayed 1 night in Sep 2023
Response from Dan on 18 Sept 2023
Thank you for your feedback. I am glad you enjoyed your stay. I will share this with the entire staff. Thank you for choosing Courtyard by Marriott.

10/10 Excellent

Lorne

Stayed 1 night in Sep 2023
Response from Dan on 12 Oct 2023
Thank you for your feedback. We appreciate it. I am glad you had a great stay. I will share this with the entire staff. Thank you for choosing Courtyard by Marriott.

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Dan on 8 Sept 2023
Thank you for your feedback. We really appreciate it. I am glad you enjoyed your stay. I will share your feedback with the entire staff. Thank you for choosing Courtyard by Marriott.

6/10 Okay

ranjit

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dated property. The larger suite we stayed at could use a proper refresh.
Stayed 1 night in Aug 2023
Response from Dan on 29 Aug 2023
Thank you for your feedback. We do appreciate it. I am sorry your stay was not up to our normal Marriott Standards. I will share this feedback with the entire management team. Thank you for choosing Courtyard by Marriott.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Woodward
Our room was very nice. Your staff was excellent. Would definitely stay here again
Stayed 1 night in Aug 2023
Response from Dan on 29 Aug 2023
Thank you for your feedback. We appreciate it. I am glad you enjoyed your stay. I will share this with the entire staff. Thank you for choosing Courtyard by Marriott.

6/10 Okay

Amy

Travelled with partner
Liked: Staff & service
The staff was great. The breakfast bistro was very good. The bed was comfortable. The bathroom was not as clean as you expect from a Marriott. There was mold in the shower. The door to our room stuck and had to be pushed or pulled extremely hard to open or close. The toilet was very short like an elementary school size.
Stayed 2 nights in Aug 2023
Response from Dan on 15 Aug 2023
Good morning, Thank you for your feedback. I am sorry our hotel was not up to our normal Marriott standards. I have forwarded this to the entire leadership team to make sure this does not happen in the future. Thank you for choosing Courtyard by Marriott.

2/10 Terrible

Jamie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Dan on 2 Sept 2023
Thank you for feedback. I am sorry you stay was not up to our normal Marriott standards. I will let the entire management team know about this, so it will not happen in the future. Thank you for choosing Courtyard by Marriott.

10/10 Excellent

Ryan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very good place to stay.
Stayed 1 night in Jul 2023
Response from Dan on 30 July 2023
Good Morning, Thank you for your feedback. I will share it with the entire staff. Thank you for choosing Courtyard by Marriott.

6/10 Okay

Celina

Stayed 1 night in Jul 2023
Response from Dan on 31 July 2023
Thank you for your feedback. I am sorry you stay was not up to our normal Marriott standards. I hope you give us another try. Thank you for choosing Courtyard by Marriott.

10/10 Excellent

Deidra

Stayed 2 nights in Jul 2023
Response from Dan on 10 July 2023
Thank you for your feedback. We really appreciate it. I will share it with the entire staff. Thank you for choosing Courtyard by Marriott.

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
This property was convenient and easy to access. The staff was friendly and attentive.
Stayed 1 night in Jul 2023
Response from Dan on 9 July 2023
Hello, Thank you for your feedback. We really appreciate it. I will share it with the entire staff. Thank you for choosing Courtyard by Marriott.

6/10 Okay

Khaled

Travelled with family
Liked: Cleanliness, property conditions & facilities
1) There is only 1 baby crib in the whole hotel. 2) I checked in at the weekend & they told me breakfast 7-10 at the reception. My stay was up to Monday. No one told me breakfast on the weekdays is up to 9:30. I got to the counter 9:32 they refused to serve breakfast for us. What a disappointment !
Stayed 2 nights in Jul 2023
Response from Dan on 4 July 2023
Thank you for your feedback. I am sorry your stay was not up to our normal Marriott standards. I will forward this to the entire leadership team to ensure that this does not happen in the future.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Our 1 night stay was very nice. We arrived & checked in around 10pm. The evening front desk attendant, Breanna, was very nice & very helpful. We were very road weary after a 10hr day of traveling from Texas. Breanna's enthusiasm & personality really picked up our spirits & we ended the long day with a restful evening at The Courtyard by Marriott. Thanks Breanna & Thanks Courtyard!
Stayed 1 night in Jun 2023
Response from Dan on 30 June 2023
Thank you for your feedback. We appreciate it. I will share this with the entire staff, including Breanna. Thank you for choosing Courtyard by Marriott.

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms and hallways smell like mildew and the tvs do t work. Place is a damp!!
Stayed 2 nights in Jun 2023
Response from Dan on 23 June 2023
Thank you for your feedback. I am sorry your stay was not up to our normal Marriott standards.

10/10 Excellent

David E

Liked: Cleanliness, staff & service, property conditions & facilities
In general the property , interior was fine, the exterior parking lot needs attention. The food service was expensive. Breakfast of oatmeal, orange juice and coffee for 2 was $39.00 tip. Our meal that evening at the White Horse Inn, with wine & beer dessert was $74.00
Stayed 2 nights in Jun 2023
Response from Dan on 6 June 2023
Thank you for your feedback. I will share it with the entire staff. Thank you for choosing Courtyard by Marriott.

10/10 Excellent

Franz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Dan on 30 May 2023
Thank you for your feedback. I will share it with the entire staff. Thank you for choosing Courtyard by Marriott.

10/10 Excellent

sidney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Dan on 27 May 2023
Thank you for your feedback. I am glad you enjoyed your stay. I will share this with the entire staff.Thank you for choosing Courtyard by Marriott.

8/10 Good

Shirley

Liked: Staff & service
The toilet in the room was way too short
Stayed 2 nights in May 2023
Response from Dan on 25 May 2023
Thank you for your feedback. I will share this with the entire leadership team. Thank you for choosing Courtyard by Marriott.

10/10 Excellent

DEANDRAY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, relaxing, clean.
Stayed 2 nights in May 2023
Response from Dan on 21 May 2023
We appreciate your feedback. I will share it with the entire team. Thank you for choosing Courtyard by Marriott.

6/10 Okay

Sydney

Stayed 1 night in May 2023
Response from Dan on 23 June 2023
Thank you for your feedback. I am sorry your stay was not up to our normal Marriott standards.

2/10 Terrible

Tamela

Stayed 1 night in May 2023
Response from Dan on 23 June 2023
Thank you for your feedback. I am sorry your stay was not up to our normal Marriott Standards.

8/10 Good

Elena

Business traveller
Liked: Cleanliness, staff & service, room comfort
facility might need some love.
I couldn’t use sink because plug in it was broken, and was tightly plugging the only sink in the room. Water was standing there. Room was extremely hot when I came, heater was on maximum, and it was about 65 degrees outside. In the bathtub one of the handles was broken off the wall, and water from the shower came into the opening between handle and wall, inside was mold, looked ugly.
Stayed 1 night in May 2023
Response from Dan on 21 May 2023
Thank you for your feedback. I apologize that your stay was not up to our normal Marriott standards. I will share this feedback with our entire leadership team, so these areas can be corrected. Thank you for choosing Courtyard by Marriott.