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Reviews of Gwango Heritage Resort

2 out of 5
Gwango Heritage Resort
Hwange National Park, Dete

Reviews

8.8

Excellent

Rating 10 - Excellent. 15 out of 29 reviews" "
Rating 8 - Good. 9 out of 29 reviews" "
Rating 6 - Okay. 4 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gwango stay nov 2023
Where do I start?! We stayed for 4 nights and it was just amazing. Every single person was so lovely and kind. Seeing elephants drink from the pool is something I'll remember for the rest of my life. Mahko took us on 3 game drives and his knowledge of the park and the animals is on another level, he's an asset to the lodge. The only negative I have is that we couldn't stay longer than 4 nights. I honestly considered feeding my passport to the elephants so I could stay. The lodges were spacious and lovely, beds so comfy. House keeping come in daily with fresh towels and to make the bed. The managers of the resort were also lovely people, so friendly and welcoming. I fell in love with hwange and without a doubt we will be back. If I could give it 10 stars I would.. I'd live there if I could! I thoroughly enjoyed being stuck at the bar because elephants were blocking the way to our room! Also, chef and the food are top notch too. I honestly can't speak highly enough of the place.
Stayed 4 nights in Nov 2023

8/10 Good

sharon e

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to see elephants
Rooms are nice and are well appointed and staff very friendly. Limited menu for meals but the chef was great to work with on suggestions. Elephants come to drink from the water hole and the pool. East to find in Hwange.
Elephants drinking from the pool
Stayed 4 nights in Aug 2023

6/10 Okay

Graeme

Upgraded from a bush lodge to delux after noting only single beds available although booked for a couple..the price difference was quoted as an extra $30 but when it came to paying was charged an extra $47..no internet available and very limited menu.
Stayed 1 night in Jul 2023

8/10 Good

susan

Stayed 2 nights in Jul 2023

6/10 Okay

JP

Travelled with group
Liked: Cleanliness
Hot water for shower weak, Power supply to rooms weak, USB ports for charging phones did not work. NB The biggest problem is that you have to park your vehicle about 200m from the chalet and have to struggle through the sand with your luggage and every time you need something from the vehicle. VERY INCONVENIENT!! Why not provide parking in front of or behind the chalets, there are ample space.
Stayed 2 nights in May 2023

6/10 Okay

Joe

Liked: Cleanliness, property conditions & facilities, room comfort
Staff ripped us off replacing our tires.
Enjoyed our stay except we suffered two punctured tires and the staff said they would help arrange us two new tires. It took them 48 hours to do so (meaning we had to extend our stay at the resort), and they charged us $60 per tire, a complete rip-off. I feel like they took the opportunity to exploit us given we would be stranded otherwise. For this reason, I feel disappointed at the service and wouldn't return.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
rooms very hot, no fan or back ventilation. Staff very pleasant and helpful Food was good
Stayed 1 night in Nov 2018

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Vrabcho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2018

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great venue for young and old
Enjoyed the stay although they are very much in the process of improving and building new facilities. The staff are friendly and very helpful. Service overall are good. The location great as it is just outside the main entrance into Hwange National Park.The ideal place for rest and relax after a day out in the National Park. All accommodation very clean and well cared for. The food menu are not very big, but foods prepared very tastefully.
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, particularly Captain Rogers. The food was also really good.
Stayed 3 nights in Jul 2018

8/10 Good

Alocin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, relaxed resort
Excellent staff, game drive over one hour longer just to show us more waterholes, very good food
Stayed 1 night in Apr 2018

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay - highly recommended
Well kept, clean, pieceful, linked to nature. Hepful caring staff & owners - best regards to Victor! Convenient location next to the park entrance (Main camp) We loved our stay so much, that we have returned for 2 more nights on our return trip from VF Simple accommodation, but with all basic comfort you need, wish it will stay like this, much better way than some extreemly overpriced "snobbish" places arround.
Stayed 2 nights in Oct 2017

8/10 Good

Peter, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and good value
We had a day and a half to spend here and everything from our pickup in Victoria Falls to our activities went smoothly. The staff are polite and friendly and professional. Although a bit on the primitive side the resort had everything we needed though I would have loved a gin and tonic! And a bedside table. Because of the shortage of cash in Zimbabwe it was disappointing for us that all food and drinks had to be paid in cash. Would have been much more convenient to pay for it all at the end by credit card like most hotels. However the service and quality of food was good. Would definitely come again and maybe try out the deluxe accommodation that they are building.
Stayed 2 nights in Oct 2017

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a few days in Hwange
This is a great little place, just near the main entrance to Hwange National Park. Massimo and his staff were all great -- helpful and friendly.

8/10 Good

BCzimbo, Kent, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Interesting experience
Gwango is a step up from tents but not quite the air-con chalet experience. Well laid out, very welcoming and a good place to enjoy the Zimbabwe heritage. The camp ajoins Hwange National Park with free roam for the animals so don't be surprised when the elephants come roaming through at 1am looking for water - or not having water in the morning as they have smartly pulled out your chalet water pipe for a drink. The chalets are part tent-part chalet and very hot during the day but cool and close to nature at night. JJ and his team make you welcome and provide good meals as well as a bar and even join the local evening entertainment. An enjoyable stay and good value.
bar, dining area
sunrise at Gwango

10/10 Excellent

Stefanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sehr schöne und bezahlbare Unterkunft unmittelbar am Eingang des Hwange Nationalparks. Sehr freundliches und hilfsbereites Personal.
Stayed 2 nights in Jul 2023

10/10 Excellent

ROY

Liked: Cleanliness, staff & service, property conditions & facilities
Au coeur du Bush.
Excellent séjour, personnel très sympathique, très bien placé! Très belles chambres, bon restaurant. Il manquait juste du chauffage (nous étions en hiver austral avec des nuits à 4/5°...).
Stayed 4 nights in Jun 2023

10/10 Excellent

Hannes

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would Definitely recommend, it and we will be back!
Stayed 2 nights in May 2023

10/10 Excellent

frederik

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed in the bush chalet, brand new, good beds. The staff is extremely friendly and the game drive into Hwange park highly recommendable. The place is still a bit under construction. Loved the fire place!
Stayed 2 nights in Aug 2022

10/10 Excellent

Ina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lodge is perfect for a visit of Hwange National Park as it is located just 10 min from the entrance. The bush chalets are very clean and cosy and I very much liked the design and decorations. Everybody at the lodge was so attentive and helpful and everything was very well organized. The game drives were perfect and the guides are very knowledgeable and told us a lot about the animals and their habitat. Just bring warm clothes in May. The food was delicious. Elephants come to the water holes and the pool every day and it was absolutely amazing being able to see them from such a short distance. All in all I couldn't recommend the lodge more!
Stayed 2 nights in May 2022
Response from Greg on 26 June 2022
It was an absolute pleasure hosting you and your brother at Gwango and we look forward to your next visit.

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal was very friendly and qualified with good suggestions for activities.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UN LIEU SUPER AGREABLE. TRES PROCHE DU PARC NATIONAL
Stayed 3 nights in Dec 2018

10/10 Excellent

Natsumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
リッチで素敵なホテルでした。
ホテルはとても綺麗で快適でした。アメニティやタオルも完備でお湯も出ました。停電してもジェネレーターがあったので、困ることもなかったです。 レストランエリアと客室エリアにキャンプファイヤーを用意してくれ、肌寒い夜でも快適に楽しめました。広々として静かで星空も綺麗でした。 ワンゲナショナルパークからも近くてサファリのゲームドライブもその場ですぐに申し込めました。 ホテル内のレストランは高めで飲み物も若干割高でしたが、盛り付けも綺麗で美味しかったです。 自家用車があれば問題ないですが、公共の交通で行く場合はホテルにあらかじめ迎えをお願いしていた方が無難です。 私の時はホテルに電話してもつながらなかったので、少し困りました。 ビクトリアフォールズーブラワヨ間のバスはCross Mabale(クロスマバレ)という場所で降りてタクシー１台１０ドル〜１５ドルほどで連れて行ってくれます。 ホテルでお願いしたら１人１０ドルとのことでしたが交渉して１台１０ドルでも用意してくれました。

4/10 Poor

Gwango Heritage Resort, Hwange NP

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Owners are greedy
It was our worst stay during the entire trip. the lodge is not cheap and yet still it is horrible. if I would pay 20USD maybe I would be satisfied but for the price I expect much more. The houses have huge holes hence a lot of insects because they were built in the cheapest way possible. There is no aircon, wifi is only available in common areas which are few minutes away from the chalets and what was the most annoying there is very poor light inside so you see almost nothing after sunset without a torch. Also there are even no kettels nor fridge so you can't have your own food kept safe which means hundreds of ants when you bring anything- owners just assumed that you HAVE TO buy at their bar/ restaurant so they cut all your options. The full day safari was meant to be 6am to 6pm according to Gwange website however our guide came prepared for 8h only. He was great so he decided to stay longer with us (really hope he got paid for that). The lodge is only 15 km from the main road but as there is no transport at all so they make another business trying to sell taxi services for 20USD one way... it should be included in the price! As a contrary they have a friendly and very helpful staff plus you get a chance of being woken up by feeding elephant or meet some other wild animals.
Stayed 3 nights in Oct 2017

10/10 Excellent

Hans, Zeewolde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Een droom die uitkwam
Vriendelijke eigenaren en bijzonder personeel

8/10 Good

jürgen, Bittenfeld

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr schönes Buschcamp am Rande der Wildnis
Neu im Entstehen einfach aber schön gute Preisleistung

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整体比较干净、舒适，工作人员非常友好！