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"I was so disappointed with this stay the room wasn’t clean the room had furniture in the middle of the floor the guest service lady was no help and didn’t care that I neede first floor because of pain in my leg security was rude and stated it’s not his job I was visiting for my anniversary 25 years and just disappointed "

"We got there and they could not find our reservations after some time they found it . When we booked we booked a first floor room well they told us they did not have any renovated rooms on the first floor and wanted to change our room . Why offer it if you do not have it . then you have to meet someone else so they can try to sell you a time share . After checking and a first floor room we went into the room and it was very musty you could even smell it in the curtains . There was mildew on the window sills the microwave had a big crack in it . The room and furniture is very dated . I do not know if I would stay here again"

"Great place to stay with my kids for the weekend! Safe area, quiet, and nice amenities. There's mini golf, a heated outdoor pool that was actually warm and not far from Busch Gardens. Staff was very nice and helpful! Well definitely stay here again."

"I had booked this hotel as a treat for my daughter and myself so that she could have a good relaxing stay the night before we moved her into accommodations for an internship. We spent the whole night listening to the squeak of the elevator. It had need of some repairs clearly and was loud enough to disrupt us all night. It was a shame because we’ve been looking forward to it."

"I checked in around 8 PM to a corner room and the bathroom was very dirty - hair in shower, thick pink mold along slider door, and bottom of shower was super scraped. It almost looked like it hadn't been cleaned. Told hotel staff (3 folks there) and 2 of them seemed annoyed (which I assume was more toward the cleaning crew, but less than professional). They switched my room and again, it was not very clean (again hair on the floor and in sink, pink mold but far less, very scratched shower). I was too tired at this point to bother changing rooms, though in retrospect I should have asked. The hotel staff is hit and miss in terms of customer service and friendliness. Woman working at bar was super nice and friendly. Amenities are great too. Overall I would not stay here again for the cleanliness alone. "

"Everything was great accept going up and down the stairs with our luggage to get in the lower towns section. My husband and I both have lower back problems and my mother has congested heart disease. Everything else was great."

"The hotel isn't clean, the food is horrible and the staff isn't very helpful. Never again!"

"Very comfortable, and clean "

"All of the staff were so friendly, especially the valets. We had a large, beautiful room that was perfect for our needs. Location is great!"