"Upon arrival, our suitcases were taken from us by the Bell boy as per usual process at a nice hotel. We went to our room and waited over 30 minutes for the bags, at which point we then went back to reception to see our cases sat at the back of a very big queue of cases still to be dealt with. The reception was chaos and as we wanted to start to enjoy our holiday, we then took our own cases to our room and changed and unpacked.
Our room was OK.
Be aware, the hotel is currently undergoing a massive amount of building work and the hotel is dusty and noisy as a result. It is not at all like the pictures around the pool that are displayed.
The general staff in the bar and restaurants are beyond poor, they look bored and when you ask for service, they walk in the other direction and avoid work as much as they can. During our stay, some younger workers were introduced to the breakfast service, they were so much better! People had eaten food in the pool bar and the plates and remains of food were left there for hours - plenty of staff around to clean up but they left it all.
Staff at breakfast were slightly better but essentially, the breakfast staff end up being the staff at other areas of the hotel later in the day. None of which are bothered about guests by the looks.One server left us so long with a menu, we walked off after 20 minutes without placing an order. I would not go back to this hotel.
Outside of the hotel, begging children are all around, asking for money."
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