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Reviews of MainStay Suites Waukee - West Des Moines

2.5 out of 5
MainStay Suites Waukee - West Des Moines
2885 Grand Prairie Parkway, Building B, Waukee, IA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 40 out of 56 reviews" "
Rating 8 - Good. 11 out of 56 reviews" "
Rating 6 - Okay. 2 out of 56 reviews" "
Rating 4 - Poor. 1 out of 56 reviews" "
Rating 2 - Terrible. 2 out of 56 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Liked: Property conditions & facilities
Very nice!
Stayed 1 night in May 2024
Response from Operations Manager on 21 May 2024
Thank you for your wonderful review. We are delighted to hear that you thoroughly enjoyed your stay and were able to take advantage of our amenities! Thank you for choosing to stay with us, and we excitedly await your next visit!Colton GillOperations Manager

8/10 Good

Tracey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is a newly developed area so not many options for stepping out or grabbing a bite without driving a few minutes…so far. Otherwise, excellent area and hotel was wonderful for what we needed.
Stayed 2 nights in Apr 2024
Response from Operations Manager on 25 Apr 2024
Thank you for sharing your experience with us and with your fellow travelers! We really appreciate all of your feedback and we're elated you enjoyed your stay with us.

8/10 Good

Jamie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel. The rooms were clean, staff was really nice and the rooms were nice. The breakfast was tasty too.
Stayed 1 night in Apr 2024
Response from Operations Manager on 25 Apr 2024
Thank you for sharing your positive feedback with us. We're thrilled that you enjoyed your recent visit with us and had a chance to enjoy our amenities. We hope to welcome you back to our property in the future!

10/10 Excellent

Brittany, Iowa Falls

Stayed 1 night in Apr 2024
Response from Operations Manager on 10 May 2024
Thank you for your wonderful review. We are delighted to hear that you thoroughly enjoyed your stay and were able to take advantage of our amenities! Thank you for choosing to stay with us, and we excitedly await your next visit!

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
One of the nicest facilities we have stayed in! Wonderful accommodations!
Stayed 1 night in Mar 2024
Response from Operations Manager on 25 Apr 2024
Thank you for sharing your positive feedback with us. We're thrilled that you enjoyed your recent visit with us and had a chance to enjoy our amenities. We hope to welcome you back to our property in the future!

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to everything. Clean rooms and property. Great free coffee!
Stayed 2 nights in Mar 2024
Response from Operations Manager on 25 Apr 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! We hope to welcome you back in the future!

2/10 Terrible

Sue

Stayed 2 nights in Feb 2024
Response from Operations Manager on 25 Apr 2024
Thank you for providing your feedback. We are disappointed to hear that your experience was less than ideal. We can assure you that we will be discussing your comments with our team in an effort to improve our guest experience. We hope you will give us a second chance to win back your loyalty and provide you with the high level service that you deserve.

10/10 Excellent

andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk gentleman!!
Stayed 1 night in Jan 2024

8/10 Good

Stephanie

Stayed 2 nights in Sep 2023

6/10 Okay

Ashley

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

G Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
New facility close to the interstate with gas and food close by. Nice gym and pool as well as laundry facilities. Enjoyed our stay. It was the best stop of our cross-country trip!
Stayed 1 night in Jul 2023
Response from Jessica on 2 Aug 2023
Dear G Edward,We're so glad to hear that you had a perfect 10 stay experience! Our team strives to provide that for every guest.We look forward to seeing you again!

8/10 Good

Mark

Travelled with family
Liked: Staff & service, property conditions & facilities
It was fine - served our purposes. There were some spots in our room that weren't cleaned very well, but the room had obviously at least been wiped down. Breakfast is ok, pool is small. It's easy to get to the hotel and the area is quiet. For the price, we'd stay here again.
Stayed 4 nights in Jul 2023
Response from Jessica on 2 Aug 2023
Dear Mark,Thank you for taking the time to review your recent stay with us. I'm sorry that the room wasn't thoroughly cleaned - I will be working with housekeeping to ensure they are cleaning all areas of the rooms.We look forward to seeing you the next time you're in the area.

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
clean, quiet, easy to find, nice place to stay. Recommended
Stayed 2 nights in Jul 2023
Response from Jessica on 1 Aug 2023
Dear Dean,Thank you for the perfect review of your recent stay with us - we are glad to know that you enjoyed your stay with us at Mainstay Suites Waukee. We look forward to seeing you again!

10/10 Excellent

Tyreecia

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean and quiet
Stayed 2 nights in Jun 2023
Response from Jessica on 6 July 2023
Hi Tyreecia,Thank you for your perfect 5 review. We are delighted to hear that you had a positive experience with us here at Mainstay Suites Waukee. We hope to see you again!Sincerely,Jessica JonesGeneral Manager

10/10 Excellent

Erica

Stayed 2 nights in Jun 2023
Response from Jessica Jones on 15 June 2023
Dear Erica,Thank you for taking the time to submit a review of your recent stay with us here at the Mainstay Suites in Waukee. I'm so glad that you enjoyed your stay & we look forward to seeing you again!

10/10 Excellent

Sheila

Stayed 1 night in Jun 2023
Response from Jessica on 6 July 2023
Sheila,Thanks for the perfect 5 review - you made our day! We look forward to making your day again real soon.Sincerely,Jessica JonesGeneral Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Need better cleaning for several day stay.
Disappointing that as during a 5 day stay, exactly as happened during a previous 5 day stay- there was no room cleaning. I was told at check in rooms serviced every other day. When this did not happen, I requested cleaning the next day. Did not happen. We do not need a full cleaning, just linens and supplies replacement. In the future if in the area, we will check out and check back in to get a refreshed room.
Stayed 5 nights in Apr 2023
Response from Jessica Jones on 11 May 2023
Dear Guest,I'm so sorry to hear of your stay experience, & am so sorry that the front desk staff didn't explain how housekeeping service is performed. At the Mainstay, we service the rooms once a week, unless you request service more often. I will reiterate with my staff the importance of communicating this information so that you & other guests don't experience this frustration in the future.We hope to see you again!

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Jessica Jones on 28 Apr 2023
Dear Roger,We're so happy to hear that you had a great experience at Mainstay Suites in Waukee. Your review made our day! Our whole team works very hard to keep our customers happy!Thanks again - we hope to serve you again soon!

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Excellent stay. Very clean and spacious room with kitchenette. Very quiet room and comfortable beds. Will stay again.
Stayed 3 nights in Mar 2023
Response from Jessica Jones on 28 Apr 2023
Dear Jeremy,It's great to hear that you had a positive experience at Mainstay Suites in Waukee. Our team will be happy to hear that their hard work has paid off! We look forward to serving you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was fine. Just wondering why the bathroom sink is so high. Great if you’re 6 feet tall but for the rest of us it’s way to high.
Stayed 2 nights in Mar 2023
Response from Jessica Jones on 28 Apr 2023
Dear Anonymous,Thank you for the perfect rating of your recent stay with us at Mainstay Suites in Waukee - we are so happy to hear that you enjoyed your stay!We look forward to seeing you again!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Very clean. Staff very friendly, professional and prompt to help/respond to any concerns. Close to all the events we needed to attend. Would definitely stay here again! Very good complimentary breakfast! Beds are very comfortable. We stayed for 3 nights for a family get-together. We fully enjoyed our stay! THANK YOU!!
Stayed 3 nights in Sep 2022
Response from Jessica on 3 Oct 2022
I'm so glad to hear that you enjoyed your stay with us!!! We look forward to seeing you the next time you're in the area!

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff.
Stayed 2 nights in Sep 2022
Response from Jessica on 3 Oct 2022
Thank you for sharing your stay experience - I'm glad you enjoyed staying with us. We hope to see you the next time you're in the area.

10/10 Excellent

kim hoan, corona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quite
Stayed 3 nights in Jul 2022

10/10 Excellent

Amos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & quiet
Stayed 1 night in May 2022
Response from Jessica on 2 June 2022
Jennifer, Thank you for the perfect score regarding your recent stay - we appreciate it, & am glad that you enjoyed your stay with us! We hope to see you again! Jessica

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room was roomie and close to our family.
Stayed 1 night in Apr 2022
Response from Jessica on 2 June 2022
Lori, Thank you for the perfect score regarding your recent stay - we appreciate it, & am glad that you enjoyed your stay with us, & were able to be close to family! We hope to see you again! Jessica

10/10 Excellent

Kay

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I would recommend this property to everyone.
Stayed 1 night in Apr 2022
Response from Jessica on 2 June 2022
Kay, Thank you for the perfect score regarding your recent stay - we appreciate it! Thank you also for the referral! We hope to see you again! Jessica

6/10 Okay

Amy

Liked: Cleanliness
Disliked: Staff & service, amenities
Called and got approval for early check in but when I got there the room wasn't clean, came back in 2 hours, still wasn't clean and was asked to wait in lobby for cleaner to finish up, only no one ever told me it was clean. After waiting for 30 mins, I went and checked myself to find out it had been clean. I got into my room AFTER regular check in time. Very poor communication between frontdesk staff and housekeeping.
Stayed 2 nights in Apr 2022
Response from Jessica on 2 June 2022
Amy, I am so sorry to hear that we didn't accommodate the early check in request as we said we would. I will work with both front desk & housekeeping so that this doesn't happen in the future. I do hope that you'll stay with us the next time you're in the area. Jessica

10/10 Excellent

Jodi, Elkhorn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so friendly. Everything was spotless. Some trim missing in bathroom but room immaculate. Really friendlybgas station/mini mart right nextbdoor. Would definitely stay again.
Stayed 1 night in Apr 2022
Response from Jessica on 2 June 2022
Jodi, Thank you for the perfect score regarding your recent stay - we appreciate it, & am glad that you enjoyed your stay with us! Our staff loves the Hy-Vee Fast & Fresh next door also!!! We hope to see you again! Jessica

10/10 Excellent

Arlyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and staff very friendly
Stayed 2 nights in Mar 2022

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and nice, beds were super comfy
Stayed 1 night in Mar 2022

10/10 Excellent

Amritpal

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2022

2/10 Terrible

rodrigo

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2021

8/10 Good

Tracy

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

10/10 Excellent

Chasey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the room looked amazing. Happy we had a stove, microwave, refrigerator and roomy bathroom. The beds and pillows were super soft and comfy. Breakfast was a amazing as well. Definitely would recommend people to stay here!
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and quiet enough to sleep thought the night. Staff was also super friendly and helpful.
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I like the full kitchen & large room but did not like being sent to someone elses room! Very embarrassing to use your key to enter a room with someone standing there 1/2 naked saying "hello?". We had to go back down with all of our luggage and be given a different room after being told it was the cleaning lady in the room and she was supposed to have been out? This lady was not cleaning, she was clearly staying in the room with a man and her dog! Made for a very uneasy night.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast sandwich’s and excellent coffee. It’s actually two hotels (Main Stay, and Sleep Inn). Same building , front desk,and breakfast area.
Stayed 2 nights in Jun 2021

10/10 Excellent

Tishia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Very nice room! It was clean, comfortable, and we loved the mini kitchen. The employee working the desk was very nice. We will definitely stay here again.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

8/10 Good

Casey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Families
Great room for a family. Plenty of room and storage. Will definitely be looking at this hotel in our cities for next time!
Stayed 2 nights in Apr 2021

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small clean pool no hot tub
Great place great customer service pool kinda small no hot tub
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great except we had to ask to have our room cleaned and the key cards didn't always work
Stayed 3 nights in Apr 2021

8/10 Good

Beth

Travelled with family
Disliked: Cleanliness
Poor housekeeping
The first room we were given had food on the carpet just outside the door which we noticed before even entering the room. Upon entering the room, the floors were filthy with food and other. It appeared the floors had never been cleaned since the last occupants. I went to the desk and explained what we had found and we were given a different room. The stairwells were filthy also as well as the hallways. Better housekeeping needs to be done if you want return customers.
Stayed 2 nights in Apr 2021

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!
Everything was neat and tidy and there was always someone available at the front desk. All of the employees were wearing masks and attempting to keep things safe for everyone.
Stayed 2 nights in Mar 2021

10/10 Excellent

Brian

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was easy. Breakfast had many choices. Very quality experience.
Stayed 1 night in Mar 2021
Response from Mark GM on 12 Mar 2021
Thank you for your review

10/10 Excellent

Midwestern

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Great place for a business trip
Stayed 2 nights in Feb 2021
Response from Mark GM on 1 Mar 2021
Thank you for taking time from your travels to review our property. I am happy to see you were pleased with your stay and we hope you will stop by again next time you are in the area.

10/10 Excellent

Kevin

Stayed 1 night in Feb 2021
Response from Mark GM on 1 Mar 2021
Thank you for your review and I am happy to see we met your expectations. I hope you will stay with us again next time you are in the area.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were clean and easy access off the expressway.
Stayed 1 night in Aug 2020