Property amenity

Reviews of Holiday Inn Des Moines-Airport/Conf Center, an IHG Hotel

3 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 186 out of 420 reviews" "
Rating 8 - Good. 131 out of 420 reviews" "
Rating 6 - Okay. 60 out of 420 reviews" "
Rating 4 - Poor. 30 out of 420 reviews" "
Rating 2 - Terrible. 13 out of 420 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Nasteho

Stayed 2 nights in Apr 2024

10/10 Excellent

John

Stayed 1 night in Apr 2024

10/10 Excellent

Tabitha, Lincoln

Travelled with family
Liked: Staff & service, amenities
The hotel rooms are dated. No free breakfast. Also, the concession stand by the pool is closed on Sundays and so is the bar. They do sell alcohol and snacks. The pool and the hot tub area is really nice. I would say it was just an OK experience overall.
Stayed 1 night in Apr 2024
Response from Owner on 23 Apr 2024
A free made to order hot breakfast is available seven days a week, including Sundays. Only heavily discounted rates may not include breakfast, however, our guest receptionists are happy to upgrade you to a rate that includes breakfast. Give it a try next stay and you will enjoy it!

8/10 Good

Julie

Liked: Staff & service
Great for kids, hot tub could use some updating
Stayed 2 nights in Apr 2024
Response from Owner on 16 Apr 2024
Glad you enjoyed your stay and your kids had a great time!

8/10 Good

Sheree

Liked: Staff & service, property conditions & facilities
Wish it came with breakfast. Ice machines did work and pop machines did not work
Stayed 1 night in Apr 2024
Response from Owner on 16 Apr 2024
Thanks for sharing, please know that a full made to order breakfast is available to everyone other than heavily discounted rates. Just speak with a guest receptionist and they are happy to upgrade you to a rate that includes breakfast. Hope you try it next stay!

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was great and very knowledgeable about everything I asked them!
Stayed 1 night in Apr 2024
Response from Owner on 13 Apr 2024
Awesome, our guest receptionists are the best! Thanks for choosing us!

10/10 Excellent

JOANNA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Owner on 13 Apr 2024
Thanks you for FIVE STARS!

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem was road construction
Stayed 1 night in Apr 2024
Response from Owner on 3 Apr 2024
Unsure the road construction was located, but thanks for staying with us!

10/10 Excellent

Beth, Palmer

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and they were very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Owner on 3 Apr 2024
Cleanliness and helpful are words we love to see in a review! Thanks so much for sharing and we hope to see you again!

8/10 Good

Amuor

The dining within the hotel.
Stayed 2 nights in Mar 2024
Response from Owner on 1 Apr 2024
Another great review, we value your business and look forward to your next stay!

2/10 Terrible

Robert

Lovely staff. That’s why it is difficult to say it was a terrible experience. The thermostat in the room is just for looks. It does nothing. We froze all night without being able to get a moment of sleep. The room and hotel was dirty, and the linens reeked of cigarette smoke in a non-smoking room. We’d have slept better under a tree in a park… in winter.
Stayed 1 night in Mar 2024
Response from Owner on 1 Apr 2024
I agree with your comment on our dedicated team of associates! I have checked our logs and no thermostat issue was reported to our guest receptionist. Cleanliness is typically one of our higher scores, and as a 100% smoke free hotel, I do not understand any smoky smell in the fresh linens. Hope you will try us again!

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly. The 24/7 airport shuttle service "on demand" was extremely convenient, especially for a very late night arrival. The in-hotel cafe was very efficient with fresh made-to-order breakfasts. Everything was wonderful and worry-free. Highly recommend this hotel for any airport stay!
Stayed 1 night in Jan 2024
Response from Owner on 5 Feb 2024
Awesome review, I really enjoyed reading your comments and look forward to seeing you soon! Helpful, friendly, convenient, efficient, fresh, wonderful and worry free are all words we love to see in a review! Thanks so much!

10/10 Excellent

Stephanie, Meridian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfortable.
Stayed 1 night in Jan 2024
Response from Owner on 29 Jan 2024
Thanks for the kind words on the comfort of our beds, we appreciate it. Another FIVE star review is always appreciated. Hope to see you soon!!!

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Courtesy of staff and cleanliness
Stayed 1 night in Jan 2024
Response from Owner on 24 Jan 2024
Thanks for sharing and we hope to see you again soon!

10/10 Excellent

Mildred

Stayed 2 nights in Jan 2024
Response from Owner on 24 Jan 2024
Awesome score, we appreciate you!!!

10/10 Excellent

Abner

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on 17 Jan 2024
Thanks so much!

10/10 Excellent

Larinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Owner on 17 Jan 2024
We really appreciate your business!

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Dec 2023
Response from Owner on 21 Dec 2023
Thanks, look forward to seeing you again soon!

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2023
Response from Owner on 19 Dec 2023
Thank you for a perfect score!!!

10/10 Excellent

Tax

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on 19 Dec 2023
Thanks for sharing a 5 out of %!

2/10 Terrible

Mike

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Be leary
First, I paid for a balcony suite. What I got was more like a public veranda, right outside my sliding glass door, complete with large round tables with 8 chairs around them, right next to my door and people walking by just looking right in at me. The bed was horrible and there was an 8 inch gap between the mattress and the headboard, so the pillows kept falling down behind the mattress all night. The breakfast that is supposed to come with the room, didn't exist. You still had to pay for it in full.
Stayed 1 night in Nov 2023
Response from Owner on 21 Dec 2023
Mike, my response as an owner was rejected by Expedia. Please give me a call at the hotel. Thanks

10/10 Excellent

connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Nov 2023
Response from Owner on 19 Dec 2023
Thanks for a great score!

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Nov 2023
Response from Owner on 17 Jan 2024
Thanks for sharing!

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Owner on 19 Dec 2023
Another 5 out of 5 score, thanks!

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roomservice and pet fees different than advertized
The hotel and location were fine and had good amenities. I used the gym, pool, and hottub. But the pet fee was higher than advertized on hotels.com, and the roomservices that was advertized as "limited hours" was actually not available at any time.
Stayed 1 night in Nov 2023
Response from Owner on 19 Dec 2023
Our pet fees are accurate on the website, IHG, that we control, but third party sites pull their information elsewhere beyond our control. I am sorry their information was incorrect.

8/10 Good

Micheal

Stayed 1 night in Nov 2023
Response from Owner on 19 Dec 2023
thanks for sharing!

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Owner on 25 Oct 2023
Thanks for sharing with us and other travelers deciding where to stay while in Des Moines.

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Owner on 5 Oct 2023
Thank you for sharing with us. Hope to see you soon!

2/10 Terrible

Steven

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
There were no bar or restaurant available on Sunday. How ridiculous is that. Had to take a taxi to have food and drink.
Stayed 1 night in Oct 2023
Response from Owner on 3 Oct 2023
I am sorry our food and beverage outlets were closed on a Sunday evening. Our marketplace is always open, and our free courtesy shuttle will happily take you to any nearby restaurant or bar. Hope you will give us another opportunity.

10/10 Excellent

Ethan Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Right across the street from the airport. Fly in, check in and fly out. Good food and the staff is great. 24 hour shuttle service is a huge bonus.
Stayed 1 night in Sep 2023
Response from Manager on 2 Oct 2023
Glad you enjoyed your stay and look forward to seeing you again.

8/10 Good

Susan

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I had thought we had a breakfast food. But I was wrong. That was not a option.
Stayed 3 nights in Aug 2023
Response from Owner on 5 Sept 2023
Breakfast is always on option at specific rates, just let our receptionist know! Thanks

10/10 Excellent

Joshua

Stayed 1 night in Aug 2023
Response from Owner on 5 Sept 2023
FIVE STARS! We thank you for letting us know!

6/10 Okay

Bill

Stayed 1 night in Aug 2023
Response from Owner on 5 Sept 2023
Please let us know what we need to do to exceed your expectations! Hope to see you soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Aug 2023
Response from Owner on 11 Aug 2023
Awesome, another FIVE STAR review! Thank you!!!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities
A little dated but overall a nice place. Front desk was very friendly and helpful.
Stayed 1 night in Aug 2023
Response from Owner on 10 Aug 2023
Five Stars!!! Thank you for the great review. We are constantly upgrading our hotel and hope you return to see our improvements!

8/10 Good

Brian

C
Stayed 2 nights in Aug 2023
Response from Owner on 9 Aug 2023
Thanks for providing a review, we hope to see you again quite soon!

2/10 Terrible

Imelda Saenz

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service
Stayed 1 night in Aug 2023
Response from Owner on 9 Aug 2023
I apologize again, as we discussed upon your departure, that parking was crowded. Although we paid for your parking in the adjacent parking lot, I hope we can meet your expectations next stay!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No where to park
Terrible, service was slow, and parking was truly horrible there was no place to park after the second day , because of some sales convention of signs and antiques , parking around and in front the Hotel was blocked off the sellers trucks and trailers for the whole week. The front desk will just tell you to park across the street at the airport for 8 dollars if you can’t find a parking spot there when you’ve paid to stay at the HOLIDAY INN HOTEL , so my advice would be to stay at another hotel where you’ll be able to find parking spots whenever you go out. So avoid staying there staying there late July and early August they have this sales convention every year at this time.
Stayed 4 nights in Jul 2023
Response from Owner on 4 Aug 2023
As we discussed during your recent stay, for two days a large convention utilized all of our available parking. I apologize again for the inconvenience, and also paid for your parking in the Airport economy lot adjacent to our parking for your entire stay. This is an annual event, however, our website and staff repeatedly advise guests during this period to ulitilize the lot next to the hotel and we will pay for their parking. Sorry again for your inconvenience.

10/10 Excellent

Elisabeth

Stayed 2 nights in Jul 2023
Response from Owner on 4 Aug 2023
Thanks for sharing!

10/10 Excellent

Ian

Stayed 3 nights in Jul 2023
Response from Owner on 5 Sept 2023
Awesome FIVE star review! Thank you!

8/10 Good

Marjorie

Stayed 1 night in Jul 2023
Response from Manager on 29 July 2023
Glad you enjoyed your stay.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay
Stayed 1 night in Jul 2023
Response from Manager on 29 July 2023
Glad you enjoyed your stay

8/10 Good

Clinton

Travelled with family
Liked: Staff & service
OK Stay
The hotel was very nice and comforting. My 2 year old and 11 year old loved the pool. The downfalls of our stay was we got a pool side room that was back in the corner by the laundry room, no pool view and a very intoxicated tenant was loud and obnoxious across from our room, fighting and yelling in the hallway at children, wife and the security staff, for 3 hours. It was addressed by security and then police were called after 3 hours, it should of been addressed asap and not 3 hours later. I did not think the price matched the room.
Stayed 1 night in Jul 2023
Response from Owner on 11 July 2023
Thank you for sharing that the hotel was nice and comforting. Very glad your family was able to enjoy the indoor pool in our huge tropical courtyard. I apologize for the inconvenience of an unruly guest near your room. Our security responded immediately, moving the family to safety and requested police assistance. Unfortunately, it took some time for their response. Thanks for choosing us and hope to see you again soon.

10/10 Excellent

Jeff

Stayed 1 night in Jul 2023
Response from Manager on 29 July 2023
Glad you enjoyed your stay

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and easy to get in and out of.
Stayed 1 night in Jun 2023
Response from Owner on 28 June 2023
Awesome review! I hope we are able to serve you again soon!

8/10 Good

Ben

Travelled with family
Liked: Staff & service
Close to the airport but it’s dated. Staff was friendly but the place is dirty.
Stayed 1 night in Jun 2023
Response from Owner on 19 June 2023
Than ks for providing a review. We receive so many compliments on our cleanliness I am surprised by your comment. Hope to see you again soon.

8/10 Good

Anne

Stayed 1 night in Jun 2023
Response from Manager on 29 July 2023
Glad you enjoyed your stay.

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 1 night in Jun 2023
Response from Owner on 19 June 2023
Appreciate your taking the time to share with us.

10/10 Excellent

Lisa

Stayed 1 night in Jun 2023
Response from Manager on 29 July 2023
Thanks for staying with us.

8/10 Good

Gerald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Owner on 19 June 2023
Thanks for sharing.