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Reviews of Hampton Inn & Suites Des Moines Downtown

2.5 out of 5
Hampton Inn & Suites Des Moines Downtown
120 Sw Water St, Des Moines, IA

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 1000 reviews" "
Rating 8 - Good. 268 out of 1000 reviews" "
Rating 6 - Okay. 80 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Eliana Lorenzi on 19 Apr 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

2/10 Terrible

kayla

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was absolutely terrible! Our rom which the employee told us was the best room in the hotel was on the 6th floor, the patio door wouldn’t lock so we were left with no sleep due to our children in the room and making sure they didn’t wonder out there. We called the front desk to get the lock fixed and nobody ever showed up. The dust cobwebs around the room were everywhere and the bed and pillows were so flat and uncomfortable. I reached out to see what Dan be done and of course still no response! Other’s rooms were so humid water was literally dripping down the walls. We didn’t dare go in the pool the water was so cloudy it undoubtedly needed treated. There wasn’t a single smell of chlorine anywhere near that pool like one would expect for a public pool.
Stayed 1 night in Apr 2024
Response from Eliana Lorenzi on 19 Apr 2024
Thank you for choosing the Hampton Inn & Suites Downtown Des Moines for your lodging needs. I would like to personally thank you for your recent feedback. We truly strive to ensure each, and every guest enjoys their stay and leave happy! I sincerely apologize that we did not meet your expectations. I will follow up with my team about your experience to ensure we are upholding our commitment to provide exceptional service to all. Responses like yours truly help is to better our team and our hotel. Please note we have emailed Jeff an updated folio a few days ago.

8/10 Good

Megan R, Ankeny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the area. A simple walk to area bars and restaurants.
Stayed 1 night in Apr 2024
Response from Eliana Lorenzi on 15 Apr 2024
Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines

10/10 Excellent

Kylie

Travelled with partner, Travelled with group
Very clean and nice hotel! Staff all friendly and great breakfast! This wasn’t our first stay at this hotel and won’t be our last!
Stayed 1 night in Apr 2024
Response from Eliana Lorenzi on 12 Apr 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

10/10 Excellent

Emily

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, kids enjoyed continental breakfast, quiet
Stayed 1 night in Apr 2024
Response from Eliana Lorenzi on 5 Apr 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

10/10 Excellent

Sarah

Stayed 1 night in Apr 2024
Response from Eliana Lorenzi on 29 Apr 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

10/10 Excellent

Linda

Stayed 1 night in Mar 2024
Response from Eliana Lorenzi on 15 Apr 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
River view was very nice, could see the capital building and other parts of downtown.
Stayed 1 night in Mar 2024
Response from Eliana Lorenzi on 25 Mar 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in
Stayed 1 night in Mar 2024
Response from Eliana Lorenzi on 22 Mar 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines

2/10 Terrible

Jeffrey

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eliana Lorenzi on 22 Mar 2024
Thank you for choosing the Hampton Inn & Suites Downtown Des Moines for your lodging needs. I would like to personally thank you for your recent feedback. We truly strive to ensure each, and every guest enjoys their stay and leave happy! I sincerely apologize that we did not meet your expectations. I will follow up with my team about your experience to ensure we are upholding our commitment to provide exceptional service to all. Responses like yours truly help is to better our team and our hotel.

10/10 Excellent

SHANE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Mar 2024
Response from Eliana Lorenzi on 19 Mar 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

10/10 Excellent

Meghan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Mar 2024
Response from Eliana Lorenzi on 18 Mar 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

8/10 Good

Miranda

Travelled with family
Liked: Staff & service
.
Stayed 2 nights in Mar 2024
Response from Eliana Lorenzi on 18 Mar 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. As expected.
Stayed 1 night in Dec 2023
Response from Eliana Lorenzi on 4 Mar 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
My wife said it was the nicest hotel we've had in 26 years after just 5 minutes.
Stayed 1 night in Feb 2024
Response from Eliana Lorenzi on 15 Feb 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you & your wife during your next visit to Des Moines!

8/10 Good

Stacia

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Eliana Lorenzi on 10 Feb 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

10/10 Excellent

Doug

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Eliana Lorenzi on 2 Feb 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 10 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

10/10 Excellent

paul

Stayed 1 night in Jan 2024
Response from Eliana Lorenzi on 30 Jan 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 10 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good.
Stayed 1 night in Jan 2024
Response from Eliana Lorenzi on 29 Jan 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you during your next visit to Des Moines!

6/10 Okay

Esther

Stayed 1 night in Dec 2023
Response from Eliana Lorenzi on 29 Jan 2024
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

6/10 Okay

Byron

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
There was a weird lingering smell in the hallways which seemed to follow into the actual hotel room. Makes me question the cleanliness of the entire room. On the plus side, the hotel was quiet and the staff was great. This location is also within walking distance to tons of restaurants and bars.
Stayed 2 nights in Dec 2023
Response from Eliana Lorenzi on 5 Jan 2024
Thank you for choosing the Hampton Inn & Suites Downtown Des Moines for your lodging needs. I would like to personally thank you for your recent feedback. We truly strive to ensure each, and every guest enjoys their stay and leave happy! I sincerely apologize about the smell. I will follow up with my team about your experience to ensure we are upholding our commitment to provide exceptional service to all.Responses like yours truly help is to better our team and our hotel We look forward to seeing you during your next visit to Des Moines!

8/10 Good

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was near the event. However, there was no shuttle service. Additionally, the pool and hot tub were closed for repair.
Stayed 1 night in Dec 2023
Response from Eliana Lorenzi on 19 Dec 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each and every guest enjoys their stay and leave happy! Your scores show that we have some work to do to achieve this goal. We are very proud of our hotel and staff and what we have to offer and will continue to work on this goal. We look forward to seeing you during your next visit to Des Moines!

6/10 Okay

Adam

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Pools down
If your pool is down. Please reach out prior to the stay. My kids were heartbroken
Stayed 1 night in Dec 2023
Response from Eliana Lorenzi on 19 Dec 2023
Thank you for choosing the Hampton Inn & Suites Downtown Des Moines for your lodging needs. I would like to personally thank you for your recent feedback. We truly strive to ensure each, and every guest enjoys their stay and leave happy! I sincerely apologize that we did not meet your expectations when it came to the pool being down. I will follow up with my team about your experience to ensure we are upholding our commitment to provide exceptional service to all.Responses like yours truly help is to better our team and our hotel.On behalf of the entire hotel team, we sincerely apologize for the inconvenience. We hope you will consider the Hampton Inn & Suites Downtown Des Moines on your next visit to town so we can deliver the guests experience you deserve.

10/10 Excellent

Kurt

Stayed 1 night in Dec 2023
Response from Eliana Lorenzi on 10 Dec 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

8/10 Good

Rich

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Eliana Lorenzi on 9 Dec 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we have some work to do to achieve this goal. We are very proud of our hotel and staff and what we have to offer and will continue to work on this goal. We look forward to seeing you during your next visit to Des Moines!

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Eliana Lorenzi on 9 Dec 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each and every guest enjoys their stay and leave happy! Your perfect 10 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer.We look forward to seeing you during your next visit to Des Moines!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice river front property. walking distance to Principal park and court Ave. friendly helpful staff
Stayed 1 night in Dec 2023
Response from Eliana Lorenzi on 7 Dec 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Booked for the pool/hot tub and could not use
We were attending an event downtown Des Moines and even though we live about 40 minutes away, we decided it might be fun to have a night at a hotel, so we could go swimming and use the hot tub. After we checked in, we were told the pool and hot tub were not functioning. The whole point of us paying for a hotel, was to use the pool. They stated we could walk about a block away to use the pool of another hotel. It was about 35 degrees outside. The idea of walking in my flip flops and a swimsuit to use the pool of a different hotel, in the cold and all the way back with a wet swimsuit, did not sound appealing. Then we thought, ok…we will watch some TV to kill time before the event and then the TV was not working and we had to contact maintenance. They were on top of getting that taken care of, but annoying none the less. This is not the first time we have stayed at a Hampton, only to have no access to the pool and hot tub. I feel if hotels know that the pool and hot tub are not available for use, they need to contact the hotel guests, ahead of check-in, to let them know and give guests the option of canceling the reservation, finding a new hotel or have the hotel offer a discount for lack of advertised amenities. Because I booked my stay through Hotels versus the hotel directly, the hotel did not provide any resolution and were dismissive of our concerns, with an “oh well, too bad for you” attitude and a statement of “we will tell our manager.” I have not heard from the manger.
Stayed 1 night in Dec 2023
Response from Eliana Lorenzi on 7 Dec 2023
Thank you for choosing the Hampton Inn & Suites Downtown Des Moines for your lodging needs. I would like to personally thank you for your recent feedback. We truly strive to ensure each, and every guest enjoys their stay and leave happy! I sincerely apologize that we did not meet your expectations when it came to the pool and hot tub, I will follow up with my team about your experience to ensure we are upholding our commitment to provide exceptional service to all.Responses like yours truly help is to better our team and our hotel. We hope to see you again whenever your travels bring you back to Des Moines.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great location for our trip. Front desk was helpful and friendly. Room was just as pictured. Breakfast was an added bonus.
Stayed 1 night in Dec 2023
Response from Eliana Lorenzi on 7 Dec 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 10 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

8/10 Good

Bob

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Staff was very helpful and friendly. Room was clean. Tv only had 2 channels that worked and the reason we picked your hotel was to allow our grandsons to swim. Pool was out of order. Told to walk (outside in 25 temp) to neighboring hotel to use their pool. We did. Their pool was freezing. Water temp was below 60. Then had to walk back to our hotel in wet suits. 😒
Stayed 2 nights in Nov 2023
Response from Eliana Lorenzi on 28 Nov 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal, but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer.We look forward to seeing you during your next visit to Des Moines!

10/10 Excellent

Ryan

Stayed 1 night in Nov 2023
Response from Eliana Lorenzi on 19 Dec 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out of 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer We look forward to seeing you during your next visit to Des Moines!

10/10 Excellent

Fran

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown.
Stayed 1 night in Nov 2023
Response from Eliana Lorenzi on 20 Nov 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

10/10 Excellent

Joshua

Stayed 2 nights in Nov 2023
Response from Eliana Lorenzi on 7 Dec 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 out 5. scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Not great
When we arrived the key makers were down. The workers were real nice and you could hear they were on speaker phone trying to get some help. We checked in and the maid let us in. We were in our room for a bit and someone tried to get in. It was a maid, but it was still a little alarming. We were able to get keys before we left for dinner and concert. When we got back though, the keys would not let us and others back into the hotel. We were able to get in. We tried to use a Hilton gift card to buy some drinks at their concession. They said they do not take the gift card even though they are owned by Hilton. In the morning, the shower was in rough shape and had not been cleaned out. I assume that may have been why maid was trying to get back in previous day maybe. Hotel has potential to be nice, but we had a great trip but will definitely stay somewhere else next time we have an event at Wells Fargo.
Stayed 1 night in Nov 2023
Response from Hampton Inn & Suites on 6 Nov 2023
Thank you for choosing the Hampton Inn & Suites Downtown Des Moines for your lodging needs. I would like to personally thank you for your recent feedback. We truly strive to ensure each, and every guest enjoys their stay and leave happy!I sincerely apologize that we did not meet your expectations. I will follow up with my team about your experience to ensure we are upholding our commitment to provide exceptional service to all.Responses like yours truly help is to better our team and our hotel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hampton Inn & Suites on 6 Nov 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 10 stars shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer.We look forward to seeing you during your next visit to Des Moines!

8/10 Good

Alexandria

Stayed 1 night in Nov 2023
Response from Eliana Lorenzi on 28 Nov 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal, but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer.We look forward to seeing you during your next visit to Des Moines!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hampton Inn & Suites on 6 Nov 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 stars shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer.We look forward to seeing you during your next visit to Des Moines!

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in great location. Only downside was some difficulty of access due to road work
Stayed 5 nights in Oct 2023
Response from Eliana Lorenzi on 26 Oct 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

8/10 Good

Rose, Ely

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A great place to sleep, quiet and comfortable. Convenient to our activities downtown, and easy to check in. Breakfast was early and good. Our only complaint would be a minor one, the front desk staff did her job, but had no people skills. It was awkward, but everything else was fantastic, so not a huge deal.
Stayed 1 night in Oct 2023
Response from Eliana Lorenzi on 16 Oct 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal, but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer.We look forward to seeing you during your next visit to Des Moines!

8/10 Good

Denise

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Eliana Lorenzi on 14 Oct 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your scores show that we are close to meeting this goal but do have some room for improvement. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot tub time machine
Everything was great except the hot tub wasn’t working so they gave us access to the hotel next to them to use their hot tub, but that also wasn’t working.
Stayed 1 night in Oct 2023
Response from Eliana Lorenzi on 12 Oct 2023
Thank you for choosing the Hampton Inn & Suites Downtown Des Moines for your lodging needs. I would like to personally thank you for your recent feedback. We truly strive to ensure each and every guest enjoys their stay and leave happy! I sincerely apologies that we did not meet your expectations when it came to the hot tub. I will follow up with my team about your experience to ensure we are upholding our commitment to provide exceptional service to all.Responses like yours truly help is to better our team and our hotel. We look forward to seeing you during your next visit to Des Moines!

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and clean. Quiet. Convenient parking. Good breakfast.
Stayed 1 night in Oct 2023
Response from Eliana Lorenzi on 12 Oct 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic!
Stayed 1 night in Oct 2023
Response from Eliana Lorenzi on 4 Oct 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy. Your 5 out of 5 shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer.We look forward to seeing you during your next visit to Des Moines!

10/10 Excellent

Denise

Stayed 1 night in Oct 2023
Response from Eliana Lorenzi on 26 Oct 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your 5 out of 5 shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. I loved the close parking to the hotel, it was very quick and convenient.
Stayed 1 night in Sep 2023
Response from Eliana Lorenzi on 29 Sept 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 stars shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

10/10 Excellent

Daniel, Dakota Dunes

Stayed 2 nights in Sep 2023
Response from Eliana Lorenzi on 14 Oct 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy!We look forward to seeing you during your next visit to Des Moines!

10/10 Excellent

Doug

Stayed 1 night in Apr 2023
Response from Eliana Lorenzi on 22 Sept 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each and every guest enjoys their stay and leave happy! Your perfect 10 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer.We look forward to seeing you during your next visit to Des Moines!

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect for down town Des Moines.
Stayed 2 nights in Sep 2023
Response from Eliana Lorenzi on 22 Sept 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each, and every guest enjoys their stay and leave happy! Your perfect 5 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer.We look forward to seeing you during your next visit to Des Moines!

10/10 Excellent

Richard

Stayed 1 night in Sep 2023
Response from Eliana Lorenzi on 18 Sept 2023
Thank you for choosing the Hampton Inn & Suites Des Moines Downtown for your lodging needs. I would like to personally thank you for your recent feedback on the Guest Satisfaction Survey. We truly strive to ensure each and every guest enjoys their stay and leave happy! Your perfect 10 scoring shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. We look forward to seeing you during your next visit to Des Moines!

8/10 Good

Erica

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
We paid the extreme cost so we were close to everything and that was wonderful. The room was dirty. Hair in sink and carpet was ripped and really needed a shampooer to it. My kids socks were black after being on carpet. The pull out couch was horrible. If you like to sleep with stained mattress and a bar in your back. Then sleep on that one. Breakfast was great and staff was nice. Can’t say I will stay there again.
Stayed 1 night in Aug 2023
Response from Eliana Lorenzi on 14 Sept 2023
Thank you for choosing the Hampton Inn & Suites Downtown Des Moines for your lodging needs. I would like to personally thank you for your recent feedback. We truly strive to ensure each, and every guest enjoys their stay and leave happy! I sincerely apologize that we did not meet your expectations. I will follow up with my team about your experience to ensure we are upholding our commitment to provide exceptional service to all.Responses like yours truly help is to better our team and our hotel. We look forward to seeing you during your next visit to Des Moines!