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Reviews of Holiday Inn Express & Suites Denver SW-Littleton, an IHG Hotel

3 out of 5
Holiday Inn Express & Suites Denver SW-Littleton, an IHG Hotel
12683 West Indore Place, Littleton, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 574 out of 1000 reviews" "
Rating 8 - Good. 282 out of 1000 reviews" "
Rating 6 - Okay. 88 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted with incredible warmth from the front desk. The beds were some of the best, if not the best, we’ve ever slept in! Soft sheets, soft bed, and quietness. Breakfast was great too. Will definitely stay here again!
Stayed 1 night in May 2024

10/10 Excellent

DAWN

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was born and raised in Denver. I now live elsewhere but still make it to the family events. I always, always stay at this Holiday Inn. I come back for the location, clean rooms, and the most family friendly staff. They have remember me and treat me like a visiting friend. Did I mention they are pet friendly?! I can get to anywhere in Denver or the surrounding areas. Just a highway away. I have stayed near the airport and would rather stay at this location. The views are amazing and make me homesick at times. Local breweries, shops, and places to eat. Great place if you plan a mountain trip or a Red Rocks concert. Tell Edith I sent you 😃
Stayed 2 nights in Apr 2024
Response from Dinah Shaw- General Manager on 29 Apr 2024
Dawn,I am happy to hear we are your "home away from home!" Thank you for being our guests, we appreciate your kind words, and we will continue to provide excellent service for our guests! Come back and see us again soon!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming
Stayed 2 nights in Apr 2024

10/10 Excellent

Justine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love to stay here. Very friendly.
Stayed 1 night in Mar 2024
Response from Dinah Shaw- General Manager on 2 Apr 2024
Justine We love being your home away from home! Thank you for your feedback!

10/10 Excellent

Kimberly

Stayed 1 night in Mar 2024

10/10 Excellent

Justine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my betters stays
Stayed 1 night in Mar 2024
Response from Dinah Shaw- General Manager on 14 Mar 2024
Justine-I am very happy to hear you had a wonderful stay with us. Come back and see us again!

8/10 Good

Emily

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Aside from the smoke alarm causing a 2am evacuation into the freezing cold, not the fault of the hotel, I had an extremely pleasant stay. The beds and pillows were very comfortable, and the shower was hot…the two things I wanted after a long day of traveling. The staff we interacted with were very friendly and the continental breakfast was awesome.
Stayed 1 night in Mar 2024
Response from Best Regards, Dinah Shaw on 12 Mar 2024
Emily-I am very sorry you had encountered the fire alarm at 2am. We had inconsiderate guest that chose to smoke in their room. I remember speaking with you in the breakfast area. Thank you for your wonderful review. Please come back and see us again soon!

8/10 Good

Joseph

Stayed 1 night in Feb 2024
Response from Dinah Shaw- General Manager on 14 Mar 2024
Joseph -Thank you for your feedback. Come and see us again soon!

10/10 Excellent

Joe, Englewood

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay really quiet and breakfast staff waS REALLY NICE.
Stayed 3 nights in Feb 2024
Response from Holiday Inn Express-SW Littleton on 6 Feb 2024
Thank you for staying with us!

6/10 Okay

Ashish

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Great property with great potential but conservation and non customer centric mindset..
Stayed 6 nights in Dec 2023
Response from Dinah Shaw- General Manager on 31 Jan 2024
Ashish,Thank you for taking the time out to complete survey. We strive to provide excellent service to our guests. Can you tell me what we could have done better during your stay?

10/10 Excellent

Edgar

Stayed 1 night in Jan 2024

10/10 Excellent

Andrew J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Holiday Inn Express-SW Littleton on 6 Feb 2024
Thank you for staying with us!

10/10 Excellent

David

Stayed 3 nights in Jan 2024
Response from Dinah Shaw- General Manager on 2 Apr 2024
David -Thank you for your feedback! Please come back and see us again soon!

2/10 Terrible

Andrew

Stayed 1 night in Jan 2024
Response from Dinah Shaw- General Manager on 24 Jan 2024
Andrew, Thank you for your feedback!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Dinah Shaw- General Manager on 9 Jan 2024
Anthony,I am very happy to hear you had a great stay! Come back and see us again soon!

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 8 nights in Dec 2023
Response from Best Regards, Dinah Shaw on 9 Jan 2024
Cheryl,Thank you for your feedback! Come back and see us again!

10/10 Excellent

BRENDA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very accommodating! They helped me without any hesitation. The rooms are ok, i was expecting more up to date.
Stayed 1 night in Dec 2023
Response from Best Regards, Dinah Shaw on 4 Jan 2024
Brenda, I am very happy to hear you enjoyed your stay with us! We are actually preparing for a renovation! We hope you will come back and see us once we are all done! Thank you for choosing the Holiday Inn Express in Littleton!

10/10 Excellent

Volodymyr

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Dinah Shaw- General Manager on 4 Jan 2024
Volodymyr,Thank you for giving us a "10" I am happy to hear your enjoyed your stay! Please come back and see us again!

6/10 Okay

Cynthia

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Dinah Shaw- General Manager on 24 Jan 2024
Cynthia, Thank for your feedback is there anything we could have done differently to earn a "10"?

6/10 Okay

Mary

10/10 Excellent

Dovie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Well lit parking lot. Easy check in / check out. Good breakfast.
Stayed 1 night in Nov 2023
Response from Dinah Shaw- General Manager on 24 Jan 2024
Dovie, Thank you for taking the time out to complete the survey about your stay. Please come back and see us again soon.

10/10 Excellent

Chloe

Stayed 3 nights in Nov 2023

8/10 Good

carol

Liked: Cleanliness, amenities
My first room had a horrible smell. I couldn’t take it anymore on the third day i told the front desk they gave me a new room.
Stayed 5 nights in Nov 2023

10/10 Excellent

Boyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and room were just right for our stay in Denver/Littleton. Will book again next time visiting.
Stayed 3 nights in Oct 2023
Response from Dinah Shaw- General Manager on 30 Oct 2023
Boyd, Thank you for being our guest this past weekend! I am very happy to hear you were happy with your accommodations! Come back and see us again soon!

6/10 Okay

Melissa

Liked: Staff & service
Disliked: Cleanliness
The air freshener they use was overbearing. Gave us a terrible headache, you could see it lingering in the air under the lights.
Stayed 2 nights in Oct 2023
Response from Dinah Shaw- General Manager on 25 Oct 2023
Melissa,Please allow me to apologize for the overbearing air freshener. We appreciate your feedback and have adjusted the amount of air freshener.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dinah Shaw- General Manager on 25 Oct 2023
Thank you for taking the time out to complete the survey about your stay with us! Please come back and see us again!

10/10 Excellent

Catherine, Cheyenne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the breakfast area was kept very clean during the breakfast hours. Pleasant staff
Stayed 3 nights in Oct 2023
Response from Dinah Shaw- General Manager on 19 Oct 2023
CatherineI am very happy to hear you enjoyed your stay with us! Thank you for choosing the Holiday Inn Express SW-Littleton for your hotel accommodations.

10/10 Excellent

Teresa

Stayed 2 nights in Oct 2023

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone we dealt with had a smile and was very courteous.
Stayed 2 nights in Sep 2023
Response from Dinah Shaw- General Manager on 10 Oct 2023
Rhonda, I am very happy to hear you had a wonderful stay!

10/10 Excellent

Jeri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jordan at check-in provided great service.
Stayed 1 night in Sep 2023
Response from Dinah Shaw- General Manager on 10 Oct 2023
Jeri,I am very happy to hear Jordan provided excellent service during your stay! Please come back and see us again!

8/10 Good

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: good breakfast, welcoming staff, great dinining/beer opposite (Larriat Lodge) Cons: unlucky timing with kids hockey comp meant breakfast overwhelmed and noisy
Stayed 1 night in Sep 2023
Response from Dinah Shaw- General Manager on 10 Oct 2023
Vincent -Thank you for being our guests. We appreciate your feedback and will use it to improve on service.

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Dinah Shaw- General Manager on 10 Oct 2023
Phil-Thank you for being my guests! Please come back and see us again soon!

10/10 Excellent

ED

Liked: Cleanliness, amenities, property conditions & facilities
Convenient
Stayed 1 night in Sep 2023
Response from Dinah Shaw- General Manager on 10 Oct 2023
Ed-Thank you for taking the time to complete the survey about your survey. Please come back and see us again soon!

10/10 Excellent

William

Stayed 1 night in Sep 2023
Response from Dinah Shaw- General Manager on 10 Oct 2023
William,Thank you for taking the time out to complete the survey about your stay. Please come back and see us again soon.

10/10 Excellent

Cheri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect accommodations!
Absolutely loved our stay here! Close & easy drive to Red Rocks! Room was comfy, clean & has a great view of the mountains! Breakfast buffet was delicious! Will def stay here again!
Stayed 1 night in Sep 2023
Response from Dinah Shaw- General Manager on 13 Sept 2023
Cheri ,Thank you for taking the time to complete the survey about the hotel. I am very happy to her you had a wonderful stay. We are looking forward to your next visit.

10/10 Excellent

David

Stayed 3 nights in Aug 2023
Response from Dinah Shaw- General Manager on 10 Oct 2023
David,Thank you for taking the time out to complete the survey about your stay. Please come back and see us again!

8/10 Good

Juanyta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 3 nights in Aug 2023
Response from Dinah Shaw- General Manager on 13 Sept 2023
Juanyta-I am happy to hear you enjoyed your stay with us! Thank you for choosing the Holiday Inn Express SW-Littleton for your hotel accommodations while in Denver!

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area that the hotel is in is not over built and it has easy access to C-470. We went for a concert at Red Rocks and the hotel was close enough to the venue that we didn’t have any problems getting there on time. It was easy👍
Stayed 2 nights in Aug 2023
Response from Dinah Shaw- General Manager on 13 Sept 2023
Laura -I am happy to hear you enjoyed your stay with us! Please come back and see us again soon!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Dinah Shaw- General Manager on 13 Sept 2023
Diane-Thank you for survey! Happy to hear you had a wonderful stay with us! Please come back and see us again soon!

10/10 Excellent

Ferrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearby craft brew house and restaurant was excellent. Not much else close by for walking though I did walk up to nearby filling-station/market. General location was close to my destination and a post office though both took and Uber ride. Overall, good stay, would stay again with similar agenda.
Stayed 1 night in Aug 2023
Response from Dinah Shaw- General Manager on 13 Sept 2023
Ferrell -Thank you for feedback! I am happy to hear you enjoyed your stay.

8/10 Good

Terese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in easy and efficient. Stay was nice, and comfortable.
Stayed 1 night in Aug 2023
Response from Dinah Shaw- General Manager on 13 Sept 2023
Terese - I am very happy to hear you enjoyed your stay with us!

10/10 Excellent

Sandra Marie

Travelled with partner
Liked: Amenities
Very nice and accomodating
Stayed 2 nights in Aug 2023
Response from Dinah Shaw- General Manager on 15 Aug 2023
Thank you for feedback! Please come back and see us again.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Staff was very friendly, clean, safe and our favorite was grocery store across street and excellent dining options all within 5 minutes walk.
Stayed 3 nights in Aug 2023
Response from Dinah Shaw- General Manager on 15 Aug 2023
I am so happy to hear you had a wonderful with us! Thank you for choosing the Holiday Inn Express SW-Littleton!

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jordan was fantastic in provinding service thankyou, breakfast service phenomenal! Lucia attention to my roomwnderful Thank you fir 3 night stay! Would come again
Stayed 4 nights in Jul 2023
Response from Dinah Shaw- General Manager on 13 Sept 2023
Carol -I am happy to hear Jordan delivered superb service during your stay! Please come see us again!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a free hot breakfast. Quiet area. Not too far from Red Rocks, which was the reason for my visit to Denver.
Stayed 3 nights in Aug 2023
Response from Dinah Shaw- General Manager on 13 Sept 2023
Jessica -I am happy to hear you had a wonderful stay! Please come back and see us again when you are in the Littleton area.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Dinah Shaw- General Manager on 13 Sept 2023
Thank you for taking the time out to complete the survey about your hotel!

10/10 Excellent

Yu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Dinah Shaw- General Manager on 13 Sept 2023
Yu-I am glad to hear you enjoyed your stay with us! Please come back and see us again!

10/10 Excellent

Stanton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Dinah Shaw- General Manager on 13 Sept 2023
Stanton-I am very happy to hear you enjoyed your stay with us!

10/10 Excellent

James

Liked: Cleanliness, staff & service, room comfort
A pleasant treat at the foothills of the Rockies
Excellent in every way. Most comfortable bed I've ever slept on. The room and entire hotel were very clean and well maintained. Very good service and the morning breakfast was always delicious.
Stayed 3 nights in Jul 2023
Response from Dinah Shaw- General Manager on 31 July 2023
James,Thank you for taking the time out to the complete the survey about your stay. I am very happy to hear we delivered excellent service. Please come back and see us again.

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 2 nights in Jul 2023
Response from Dinah Shaw- General Manager on 31 July 2023
Tamara -Thank you for being our guests this past weekend! I am happy you had a good stay with us. Please come back and see us again!