Property amenity

Reviews of Holiday Inn Express And Suites Denver Ne - Brighton, an IHG Hotel

2.5 out of 5
Holiday Inn Express And Suites Denver Ne - Brighton, an IHG Hotel
2212 South Medical Center Driv, Brighton, CO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 172 out of 219 reviews" "
Rating 8 - Good. 25 out of 219 reviews" "
Rating 6 - Okay. 6 out of 219 reviews" "
Rating 4 - Poor. 3 out of 219 reviews" "
Rating 2 - Terrible. 13 out of 219 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maranda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and amenities. Pool was well kept and clean and our room was well kept as well.
Stayed 2 nights in Mar 2024
Response from Todd/Owner on 19 Mar 2024
Thank you for the excellent review, Maranda. Your comments are very uplifting to our team.

10/10 Excellent

DEANNA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly. Checked in early. Beautiful facility
Stayed 1 night in Mar 2024
Response from Todd/Owner on 19 Mar 2024
Deanna, thank for the kind remarks. We are grateful you selected our hotel. Safe travels.

10/10 Excellent

Tandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Todd/Owner on 17 Mar 2024
Tandi - Thank you for the Five Star review! We appreciate you selecting our hotel as part of your travels.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Todd/Owner on 17 Mar 2024
Michelle - Thank you for the outstanding review!

8/10 Good

Marty

Stayed 1 night in Mar 2024
Response from Todd/Owner on 26 Mar 2024
Thank you for including our hotel in your recent travels, Marty. Safe travels.

10/10 Excellent

Michele, walsenburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay hete everytime i have early flights.
Stayed 1 night in Feb 2024
Response from Todd/Owner on 17 Feb 2024
Michele, we have a number of guests who recognize the convenience and value of staying with us as part of their travels to and from Denver International Airport. We're pleased to add you to the group! Hope you had a great trip.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable and very clean
Stayed 1 night in Jan 2024
Response from Todd/Owner on 12 Jan 2024
We strive to provide a clean comfortable stay for all of our guests. It is very rewarding to hear when we have succeeded!

10/10 Excellent

Marco A

Stayed 1 night in Dec 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Dec 2023
Response from Todd/Owner on 31 Dec 2023
Raymond, thank you for the Five Star Review!

10/10 Excellent

Maria

Stayed 1 night in Dec 2023
Response from Todd/Owner on 20 Dec 2023
Thank you for the fantastic review, Maria.

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Todd/Owner on 13 Dec 2023
Thank you for the fabulous review, Charles! Enjoy your holidays.

8/10 Good

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Julie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023
Response from Todd/Owner on 24 Nov 2023
Julie, we are grateful for the Five Star review. Thank you!

10/10 Excellent

Damion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent. Very clean. Like new
Stayed 1 night in Nov 2023
Response from Todd/Owner on 20 Nov 2023
Thank you for the excellent review! Enjoy your Thanksgiving holiday. Safe travels.

10/10 Excellent

Christina

Stayed 1 night in Nov 2023

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful week long stay here. Everyone was so friendly and nice. The ladies that did the breakfast set up were great. They were on top of keeping everything cleaned and stocked.
Stayed 7 nights in Oct 2023
Response from Todd/Owner on 7 Nov 2023
Douglas - Your comments are very uplifting to our entire team! Thank for recognizing their efforts. We look forward to your timely return.

10/10 Excellent

Jill, Wray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the staff and cleanliness of the property!
Stayed 1 night in Oct 2023
Response from Todd/Owner on 30 Oct 2023
Jill - Our team takes great pride in maintaining a clean hotel for all of our guests. Thank you for taking a few minutes to recognize their efforts.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint was that the fire alarm was triggered in the very early morning which put me in a panic and made us sit in our care for about an hour. no one apologized or offered any thing for our trouble
Stayed 6 nights in Oct 2023
Response from Todd/Owner on 30 Oct 2023
Andrea - It is disturbing to be awakened by an unsuspecting alarm. Thankfully, it was determined the fire alarm was a false alarm. Although the alarm was determined to be false, we needed our local fire department personnel to verify it was not an actual emergency situation. I am grateful you enjoyed your overall stay experience.

10/10 Excellent

glenda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 2nd stay here and we have had great experience once again.
Stayed 1 night in Oct 2023
Response from Todd/Owner on 20 Oct 2023
Glenda, thank you for returning for another stay with us! The business you provide is greatly appreciated. We look forward to being a part of your next travels as well.

10/10 Excellent

Joe

Stayed 1 night in Oct 2023
Response from Todd/Owner on 7 Nov 2023
Joe, thank you for the Five Star review!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding location
Stayed 1 night in Oct 2023
Response from Todd/Owner on 9 Oct 2023
Keith, thank you for the outstanding review! I am glad the location of our hotel worked out so well for you. Our team looks forward to your timely return. Safe travels.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Breakfast experience...!!!!!!!!!!!!
The man working at the breakfast center was such a delight to be around,....he made our day with his helpful and cheerful attitude,....I think his name was Trey,.... I hope you are compensating him well to make sure you keep such a valuable employee. Thanks Kevin.
Stayed 1 night in Sep 2023

10/10 Excellent

Jeff

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Todd/Owner on 22 Sept 2023
Jeff, we always enjoy starting off our day with Five Star reviews! Thank you for letting us know how much you enjoyed your stay.

10/10 Excellent

Carolina

Stayed 2 nights in Jul 2023
Response from Todd/Owner on 19 Sept 2023
Thank you for the excellent review, Carolina!

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Sep 2023
Response from Todd/Owner on 12 Sept 2023
Thank you for the great review, Kristy. I trust your recent stay experience will have you selecting our hotel on your next visit to the Brighton area.

10/10 Excellent

Judy

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Todd/Owner on 12 Sept 2023
Judy, thank you for the outstanding review. Safe travels.

10/10 Excellent

Philip J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is only 4 years old so everything feels new and modern.
Stayed 1 night in Sep 2023
Response from Todd/Owner on 10 Sept 2023
Philip J, yes, we are a fairly new property. Our team also works incredibly hard to maintain the "new" condition of our hotel. I'm thrilled you enjoyed our hotel and your stay with us. Safe travels.

8/10 Good

Kari

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet and comfortable
Stayed 1 night in Aug 2023
Response from Todd/Owner on 31 Aug 2023
Providing a clean, quiet and comfortable stay is what our team strives for every day. We are encouraged when we hear we have succeeded. Thank you for providing a review, Bruce.

10/10 Excellent

Nella

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2023
Response from Todd/Owner on 9 Aug 2023
We love to receive fabulous reviews, Nella! Thank you for taking a few minutes to let us know how much you enjoyed your stay.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Great and nice!
Stayed 1 night in Aug 2023
Response from Todd/Owner on 8 Aug 2023
Thank you for the great review, Brett. We appreciate you spending a part of your travels with us.

10/10 Excellent

glenda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is close to the freeway, shopping and a lot of food options.
Stayed 3 nights in Jul 2023
Response from Todd/Owner on 8 Aug 2023
Glenda, thank you for selecting our hotel and sharing your stay experience with your fellow travelers.

10/10 Excellent

Lucero

Stayed 1 night in Jul 2023
Response from Todd/Owner on 31 Aug 2023
Lucero, we always appreciate a Five Star review! Thank you for selecting our hotel. Safe travels.

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Todd/Owner on 26 July 2023
We are thrilled to have received your Five Star review, Pedro. Thank you!

8/10 Good

Adam

Stayed 1 night in Jul 2023
Response from Todd/Owner on 31 Aug 2023
Thank you for providing a review, Adam. We look forward to your timely return.

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Todd/Owner on 12 July 2023
Pedro, thank you for providing a 10 out of 10 review! Our team loves to hear when we met our expectations and more importantly, your expectations.

4/10 Poor

Elizabeth

Travelled with family and small children
Disliked: Cleanliness, staff & service
Breakfast included was good and nice variety. However, there 4 days and could not get even a “light housekeeping” service done on our room. Asked every single day at the front desk was told it would be addressed with housekeeping and was put in their communication book. Never done. No coffee in room, no towels if I didn’t go get them, trash overflowing and never emptied, dirty towels never taken away. Nothing.
Stayed 4 nights in Jun 2023
Response from Todd/Owner on 6 July 2023
Elizabeth, Thank you for providing a review. I have reviewed the notes regarding your recent stay with us and there is a discrepancy in what we have documented and your comments within your review. I'd be happy to further discuss with you your concerns. Please contact me directly thru the hotel. I look forward to speaking with you soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The person that checked us in seemed like he had spent too many hours on the job. Just my into the program. We were short a couple towels but they gladly gave them to us and a razor. Other than that I would stay again.
Stayed 1 night in Jun 2023
Response from Todd/Owner on 3 July 2023
We are thrilled you plan to select our hotel again on your next visit. Enjoy your holiday.

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Todd/Owner on 3 July 2023
Brandy, thank you for the excellent review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Todd/Owner on 29 June 2023
Thank you for the top notch review!

10/10 Excellent

Valerie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room and hotel was spotless! Staff provided us a crib for my infant son, and the cleaning ladies were beyond gracious with resupplying necessities. Continental breakfast was surprisingly really good and they were quick to bring out more food once it was gone. The pool and pool area was also very clean. Overall, very satisfied with our stay and would highly recommend to anyone.
Stayed 4 nights in Jun 2023
Response from Todd/Owner on 12 June 2023
Valerie, thank you for the outstanding, Five Star, review! We greatly appreciate you recommending our hotel to others.

10/10 Excellent

Consuelo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quite
Stayed 1 night in May 2023
Response from Todd/Owner on 31 May 2023
Consuelo, thank you for selecting our hotel as part of your recent travels. I trust your positive stay experience will have you selecting us again on your next visit to the Brighton area. Safe travels.

10/10 Excellent

Helena, BEAUFORT

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay.
Stayed 2 nights in May 2023
Response from Todd/Owner on 24 May 2023
We take great pride in providing all of our guests with an enjoyable stay, Helena. Thank you for selecting our hotel. We look forward to your timely return.

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Todd/Owner on 23 May 2023
Thank you for the outstanding review, Sandra. We are grateful you selected our hotel and I trust you will do so on your next visit to the Brighton area.

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Great. Smaller area
Stayed 1 night in May 2023
Response from Todd/Owner on 8 May 2023
Thank you for the Five-star review, April!

10/10 Excellent

Raymond Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Close to granddaughter
Stayed 2 nights in May 2023
Response from Todd/Owner on 8 May 2023
Raymond Eugene, I'm sure your granddaughter is very excited whenever you visit, and we're thrilled you choose to stay with us during your visits! We both look forward to your next visit.

8/10 Good

Glenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place looks new and it was quiet, after driving for twelve hours the hotel allowed me to rest ,well the breakfast was delicious better than many other hotels
Stayed 1 night in Apr 2023
Response from Todd/Owner on 6 Apr 2023
Glenda, I am thrilled you had an opportunity to get a good, quiet, nights rest after a long day of travel. Our team takes great care in the upkeep of our hotel and loves to hear it looks new. Safe travels.

2/10 Terrible

Allen

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Upon check out I was charged for an 2nd room for 1 night. I stayed for two nights in one room #318. I was told I still had to pay for room #204 even though I was never given a key to the room. This second room was never mentioned upon my arrival check in. I was told by the employee at the front desk that there was nothing they could do about it. I would not recommend this property for this reason.
Stayed 2 nights in Mar 2023
Response from Todd/Owner on 27 Mar 2023
Allen, it is my understanding you have spoken directly with our general manager and the situation was resolved. Exedia had you booked for two rooms. A credit has been provided for the 2nd room.

10/10 Excellent

Allen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Clean facility and friendly staff!
Stayed 1 night in Mar 2023
Response from Todd/Owner on 27 Mar 2023
I am thrilled you enjoyed our clean rooms and found our team to be hospitable. Dawn, our General Manager, and her team work diligently to provide the type of service you experienced. Thank you for selecting our hotel.