Exterior

Reviews of Hampton Inn & Suites- Denver/Airport-Gateway Park

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 725 out of 1000 reviews" "
Rating 8 - Good. 179 out of 1000 reviews" "
Rating 6 - Okay. 50 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wayne

Travelled with family
Liked: Amenities, property conditions & facilities
Excellent breakfast!! Very friendly staff!!
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stay on 4/3/2024 to catch an early flight out of DIA. Friendly staff, easy and inexpensive parking while on our trip. Excellent shuttle service to and from DIA.
Stayed 1 night in Apr 2024
Response from HeathB on 10 Apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the shuttle service Excellent. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Jaeson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and well run hotel. Super friendly staff and excellent free breakfast.
Stayed 1 night in Mar 2024
Response from HeathB on 10 Apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found our complimentary breakfast excellent. No better way to start the day. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service
wonderful place
Stayed 1 night in Jan 2024
Response from HeathB on 2 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and convenient to the airport. Nice and clean facilities, would recommend.
Stayed 1 night in Mar 2024
Response from HeathB on 2 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and found our location convenient for your travels. We value your feedback. We hope you will visit us again.

6/10 Okay

Tami

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
You need a car to get to anyplace. We were taking the shuttle, so were kind of isolated. It was further from the airport than a lot of hotels, which was unexpected with "airport" in the name.
Stayed 1 night in Mar 2024
Response from HeathB on 2 Apr 2024
Thank you for your review. We apologize that your recent stay did not meet expectations. We are in the airport area and do have many wonderful restaurants with in walking distance for our guests. We hope you are able to visit us again in the future.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service from the staff. From the driver to the front desk and the ones maintaining the room, everything’s spot on! Clean spacious rooms, great breakfast and convenient shuttle service. I would stay here again when I come back in Denver
Stayed 1 night in Mar 2024
Response from HeathB on 2 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us had a breakfast and calming ride to the airport. We value your feedback. We hope you will visit us again.

10/10 Excellent

ralph

Stayed 1 night in Mar 2024

10/10 Excellent

Jacqueline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues. Everything was nice. Couple walk to Options for supper. Easy, convenient shuttle to the airport at 530 am. Check out guy this morning was rude to some flight staff who needed to get on the shuttle, and what I gathered was scheduled wrong by the hotel staff the day before. Would be good to double check your shuttle time.
Stayed 1 night in Mar 2024

8/10 Good

Danzig

Stayed 1 night in Mar 2024
Response from HeathB on 10 Apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you had a great stay. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Kaelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to wait 20 min at Budget and 35 min at DIA for shuttles. Cold
Stayed 1 night in Mar 2024
Response from HeathB on 2 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us overall. We always do our very best in cold weather situation to get to our guests as quickly as we possibly can. Unfortunately drive time may increase during snow and icy weather. We value your feedback. We hope you will visit us again.

10/10 Excellent

Rosanne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is so friendly. Rooms are spacious and clean. Free breakfast was wonderful. I will choose Hampton again!
Stayed 1 night in Feb 2024
Response from HeathB on 27 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and loved our complimentary breakfast. No better way to start the day. We value your feedback and hope you will visit us again.

10/10 Excellent

Lonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, conveniant and quiet with a decent breakfast.
Stayed 1 night in Feb 2024
Response from HeathB on 27 Feb 2024
Thank you so much for your review of our hotel. So glad you found your overnight clean and quiet to recharge. We value your feedback. We hope you will visit us again.

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. Thank you
Stayed 1 night in Feb 2024
Response from HeathB on 23 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you had a great stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Jerry

Stayed 2 nights in Feb 2024
Response from HeathB on 23 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Steve

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, very well maintained property
Stayed 1 night in Feb 2024
Response from HeathB on 23 Feb 2024
Thank you so much for your kind review of our hotel. Our team takes great pride in our property, thank you for the acknowledgement. We hope you will visit us again.

10/10 Excellent

Melynda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and quiet hotel. Bed was very comfortable
Stayed 1 night in Feb 2024
Response from HeathB on 23 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you had a restful stay. We value your feedback. We hope you will visit us again.

4/10 Poor

Debra

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
I like the rooms. Very comfortable. The front desk guy was neither friendly nor happy. I am very confused about how the pricing works. If I give a credit card, doesn't that mean because it is a credit card, isn't the credit card there for incidentals, so why am I charged for incidentals on a credit card? I have never been charged an extra $50 on a credit card? Am I wrong? The front desk argued that this has been in place for 25 years?? I can't recall this on a credit card. I know they do it with debit cards. Anyway they we get to what they charged me... I got a $139 rate from Expedia. He first charged me $3 over the rate. I pointed out to him with my email. So he redid my bill and then it was $10 over at $149. Eventually I think it was straightened out and my bill came to $217, which I still don't understand the math here. In my world 139 50 comes to 189. So it's very unfortunate that it took so many different prices. It wrecks my stay when I know I'll have to argue about tomorrow before I check out. By the way, 217-139. =$78??? It's very creepy! Watch ur bill if u stay here.
Stayed 1 night in Feb 2024
Response from HeathB on 17 Feb 2024
Thank you for your feedback and I apologize for the confusion. I have looked at your reservation and can confirm that your rate was 139 as quoted, however there is additional taxes and fees. Please refer to your confirmation for the breakdown. I have confirmed your folio finalized at departure your exact rate quoted by Expedia including the rate plus taxes and fees. At arrival we authorize not charge for the anticipated room charge, taxes and fees, plus 50 for incidentals and security if you have additional charges such as purchases from our Treat Shop. When you checkout the final sale based on your folio balance is finalized with your your bank. At check-in as the hotel is just authorizing the transaction is pending on your account. When the final is submitted and processed it goes from pending to posted on your account to reflect your actual charges. By just presenting a credit card at arrival do not guarantee the funds are available. The hotel must authorize the anticipated charges to guarantee the funds are available. Hotels do authorize over the anticipated to cover any additional charges to your account. Some more than others from 25 to several hundred a day based on the trends of guests in that hotel. Full Service hotels with restaurants and lounges will authorize more. Hotels have had these procedures since electronic payment processing started. As hotels have open ended accounts from the time of check-in and checkout authorize more than anticipated unlike a retail merchant who authorizes the exact amount because the sale is final right away. Restaurants operate much like hotels authorizing over the amount to accommodate the guests likelihood to add on a tip. I hope this has clarified for you and am so glad you enjoyed your accommodations.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located close to the airport. Rooms are large and clean. Breakfast was excellent.
Stayed 1 night in Feb 2024
Response from HeathB on 14 Feb 2024
Thank you so much for your review of our hotel. So glad you enjoyed our spacious rooms and breakfast. We value your feedback. We hope you will visit us again.

10/10 Excellent

Cynthia

Liked: Property conditions & facilities
Great place to stay when I’m in town visiting family!
Stayed 3 nights in Feb 2024
Response from HeathB on 7 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and honored to be your hotel of choice while visiting your family. We look forward to your next stay.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HeathB on 29 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice facility
Stayed 1 night in Jan 2024
Response from HeathB on 23 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in. We look forward to your next stay.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HeathB on 23 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Quttis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from HeathB on 23 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Margaret, Kailua Kona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk receptionists are wonderful & go over & above to make sure I am having the best stay possible!
Stayed 1 night in Jan 2024
Response from HeathB on 23 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear our wonderful team took such great care of you. We hope you will visit us again.

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We got stuck in Denver because of a missed connection. Our hotel stay was the only plus in the whole situation. Very pleasant way to spend a night and day waiting for a flight out.
Stayed 1 night in Jan 2024
Response from HeathB on 19 Jan 2024
Thank you so much for your review. I am pleased to hear you enjoyed your stay with us. I hope next time you are able to stay for a more pleasant situation. Thank you again.

6/10 Okay

Kirk

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Heath on 19 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again.

10/10 Excellent

BRADLEY

Stayed 1 night in Jan 2024
Response from HeathB on 18 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HeathB on 18 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HeathB on 18 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

William

Liked: Amenities
Very friendly staff.
Stayed 1 night in Jan 2024
Response from HeathB on 18 Jan 2024
Thank you so much for your wonderful review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍👍👍
‘Twas very relaxing.
Stayed 1 night in Jan 2024
Response from HeathB on 9 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed a relaxing stay with us. We value your feedback. We hope you will visit us again.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great hotel nice stay i will do it again if the price is good
Stayed 1 night in Jan 2024
Response from HeathB on 9 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We value your feedback and look forward to your next visit.

10/10 Excellent

Cassandra

Kevin was great!
Stayed 1 night in Dec 2023
Response from Heath on 2 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that Ken took such great care. We value your feedback. We hope you will visit us again.

10/10 Excellent

Shelby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HeathB on 2 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HeathB on 29 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HeathB on 26 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Annett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always have a great experience.
Stayed 1 night in Dec 2023
Response from HeathB on 22 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We look forward to your next visit.

10/10 Excellent

Jeris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HeathB on 20 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Family trip
Stayed 1 night in Dec 2023
Response from HeathB on 19 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

6/10 Okay

Dasia

Travelled with family, Travelled with family and small children
Disliked: Amenities
I liked that hotel was close to airport, but our hallway had a weird smell and rooms were just average could be cleaned a bit more.
Stayed 2 nights in Dec 2023
Response from HeathB on 11 Dec 2023
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

10/10 Excellent

Roxanna

Liked: Cleanliness, staff & service, property conditions & facilities
Response from HeathB on 14 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Rosena

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were nice and my room was very comfy
Response from HeathB on 14 Feb 2024
Thank you so much for your review of our hotel. So glad you had a comfy stay. We value your feedback. We hope you will visit us again.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice check in. Comfortable bed and pillows. Easy walk to food.
Stayed 1 night in Dec 2023
Response from HeathB on 5 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you had a comfortable restful stay. We hope you will visit us again.

6/10 Okay

Louisa

Travelled with group
Liked: Cleanliness
The property was easy to book and the hotel service desk was kind and helpful . What I didn’t like was the mattresses. They were hard and uncomfortable and it was difficult to sleep causing one to toss and turn to relieve pressure . Over all if it’s one night you can manage but for more nights I would not recommend it . I asked another guest and he said it was resolved by getting a king side bed instead of the doubles .
Stayed 3 nights in Nov 2023
Response from HeathB on 21 Nov 2023
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the mattress quality. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

10/10 Excellent

Tamera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful. The airport shuttle was excellent. Practice was good and our rooms were quiet and the beds were comfortable. The parking lot seemed very safe as well.
Stayed 1 night in Nov 2023
Response from HeathB on 21 Nov 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed a comfortable stay with us. We take great pride in providing our guests with the same comforts of home. We hope you will visit us again.

10/10 Excellent

Joseph Milton, Addis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located close to the airport,13minute drive. There are many eateries and shopping place in close proximity. Driving to and from venues was easy and not extended.
Stayed 5 nights in Nov 2023
Response from HeathB on 21 Nov 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Thrill we were a easy central location to your favorite venues. We value your feedback. We hope you will visit us again.

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from HeathB on 10 Nov 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from HeathB on 10 Nov 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Nicholas, Sauk Centre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall clean just needs a little up keep on the outside
Stayed 1 night in Oct 2023
Response from HeathB on 10 Nov 2023
Thank you so much for your feedback of our hotel. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again