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Reviews of Comfort Inn Denver Central

2.5 out of 5
Comfort Inn Denver Central
401 E 58th Ave, Denver, CO

Reviews

7.2

Good

Rating 10 - Excellent. 259 out of 1005 reviews" "
Rating 8 - Good. 340 out of 1005 reviews" "
Rating 6 - Okay. 198 out of 1005 reviews" "
Rating 4 - Poor. 100 out of 1005 reviews" "
Rating 2 - Terrible. 108 out of 1005 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Eduardo

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
At almost one o’clock I was forced out of my bed because of the terrible smell of weed and people partying in one of the next or above room since I rent a room to rest with my two children that is a huge no for me. The rooms really need updating and better cleaning.
Stayed 1 night in May 2024

8/10 Good

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Fairly good staff, clean rooms and quiet stay
Stayed 4 nights in May 2024

8/10 Good

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Jillian

Disliked: Cleanliness, property conditions & facilities
There was a problem in my room and I didn’t stay.
Stayed 1 night in Apr 2024
Response from Management on 28 Apr 2024
Thank you for your feedback

10/10 Excellent

Rich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No trouble checking in a little early and very nice reception at front desk !
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Thank you for your feedback.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s pretty much what you’d expect from a choice hotel in the price range. It was a great stay as always with comfort inn. If you want a balcony that faces the city, you need to book a 2 queen bed room. The single king rooms face north!
Stayed 2 nights in Apr 2024
Response from Management on 16 Apr 2024
Thank you for your feedback.

10/10 Excellent

John

Stayed 1 night in Apr 2024
Response from Management on 13 Apr 2024
Thank you for your feedback.

6/10 Okay

troy

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not that everybody and their dog needs to know this, but. The toilet paper? Is actually very soft. However the toilets I swear! I swear they are made for a child! Not only are they round but they are small. If you are of an average size male, you will not enjoy these toilets. Hey! You asked for the review I'm giving it and I'm being totally honest. The beds? Are comfortable, but the throw pillows that they use for a pillow, are terrible. The water pressure in the shower is okay ish, absolutely nothing to write home about. The breakfast consisted of sausage scrambled eggs cereal oatmeal milk juice breads muffins Etc there was four of us in the dining room which holds about 25 to 30, and obviously the breakfast attendant was too busy to wipe off the table set were apparently used before I was in there, in other words it wasn't busy in there but yet she found it very necessary to sit in the back room and play on her phone. Well okay, then I will wipe off the table myself and where they go with the crumbs well that's where they land not my problem. Thank goodness the TV was not on because I hate watching the stupid news and ruining and enjoyable morning with nothing but bad news. So at least the TV was not on.
Stayed 1 night in Apr 2024
Response from Management on 13 Apr 2024
Thankyou for your feedback, I am so sorry for the inconvenience you encountered on your stay with us. I will share this with my team so we can make improvements

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice everything was clean TV worked great soft bed all around nice experience
Stayed 1 night in Mar 2024
Response from Management on 13 Apr 2024
Thank you for your feedback.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 7 Apr 2024
Thank you for your feedback.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy
Stayed 1 night in Apr 2024
Response from Management on 13 Apr 2024
Thank you for your feedback.

4/10 Poor

Srijith

Disliked: Staff & service
The hotel didn't have a provision/ refused to keep luggage (Just a backpack) for even 2-3 hours. The hotel didn't have a shaving kit available on request, nor was there any store nearby where it could be purchased.
Stayed 1 night in Mar 2024
Response from Management on 1 Apr 2024
I apologize for any miscommunication, we do have shaving kits available at the front desk, and there are 2 gas stations within a 2 mile radius of the hotel. As far as space to store things would be our back office which barely have enough space for 2 people to work in.

10/10 Excellent

Tanisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the breakfast
Stayed 2 nights in Mar 2024
Response from Management on 31 Mar 2024
Thank you for your feedback.

6/10 Okay

Kathy

Travelled with family
Liked: Cleanliness
It was nice to not have to pay for parking and an arm and leg for a pet. The lady that checked us in wasn’t very helpful or friendly.
Stayed 1 night in Mar 2024
Response from Comfort Inn Staff on 29 Mar 2024
Thank you for taking the time to provide your feedback. We appreciate your business and hope you will stay with us again next time for a chance to provide you with a better staying experience

8/10 Good

MISSY

Travelled with family, Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated. View was a dirty rooftop.
Stayed 1 night in Feb 2024
Response from Management on 23 Apr 2024
Thank you for your feedback.

10/10 Excellent

DENIA

Liked: Cleanliness, staff & service, property conditions & facilities
The manager that assisted me was super friendly and I love how she was super sweet towards my two month old baby
Stayed 1 night in Mar 2024
Response from Management on 24 Mar 2024
Thank you for your feedback, hope to see you again in the future.

2/10 Terrible

Kevin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible. Staff was the worst, most unfriendly I’ve ever encountered. Our room was filthy when we checked in. TV didn’t work and they refused to switch our rooms. DONT STAY HERE!!
Stayed 1 night in Mar 2024
Response from Comfort Inn Denver on 15 Mar 2024
We apologize but according to our notes this reservation was a No Show and you did not check into our hotel. As we do understand that weather can be an issue, you did have a no cancel policy with your reservation, false reviews are unacceptable

10/10 Excellent

Alfredo

Stayed 1 night in Mar 2024
Response from Comfort Inn Denver Staff on 15 Mar 2024
Thank you for your feedback. We look forward to seeing you again soon

6/10 Okay

Emily

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Comfort Inn Denver on 15 Mar 2024
Thank you for your feedback. We look hope to see you again soon for a chance to provide you with a better staying experience

2/10 Terrible

Ryndon

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good
Stayed 1 night in Feb 2024
Response from Manager on 7 Mar 2024
Thank you for your feedback.

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Management on 3 Mar 2024
I am so sorry for the inconvenience you encountered on your stay with us. If you would to address anything particular you would like to tell us. Please feel free to call the hotel directly.

4/10 Poor

Kaleb

Disliked: Cleanliness, staff & service, property conditions & facilities
d
Stayed 2 nights in Feb 2024
Response from manager on 24 Feb 2024
thank you for your feedback

6/10 Okay

Valerie

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property is old. I was in a pet room. The bathroom was old and there were cracks in the wall. Dirty around the bottom of the toilet. The bed was comfortable. Shower had double head so that was nice. Breakfast was the usual. Cereal, yogurt, muffins, eggs, sausage and oats. Waffle maker, juice and coffee. Staff was friendly.
Stayed 1 night in Feb 2024
Response from Manager on 19 Feb 2024
Thank you for your feedback, I will address these things with management so we can take of it right away.

2/10 Terrible

Bertha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was dirty, so they gice me another room. The next day at 11:00 am some lady knocked on my door and pretty much waited outside for me to leave. Such a horrible experience.
Stayed 1 night in Feb 2024
Response from Management on 19 Feb 2024
Thank you for your feedback.

4/10 Poor

Danielle, Casper

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms were not as updated as them photos. The walls were filthy. The parking lot is on the other side of the rooms. It is in a very unsafe looking area. We were told by other guests to lock our vehicle because it was not a good neighborhood.
Stayed 1 night in Feb 2024
Response from fd on 19 Feb 2024
Thankyou for your feedback.

8/10 Good

Craig, silverdale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and well maintained. Food nearby Staff was excellent
Stayed 1 night in Feb 2024
Response from Management on 19 Feb 2024
Thank you for your feedback.

8/10 Good

Shavon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you !
Stayed 3 nights in Feb 2024
Response from FD on 19 Feb 2024
Have a great day.

10/10 Excellent

Eduardo, ontario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from fd on 19 Feb 2024
Thank you for your feedback.

8/10 Good

Sandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from FD on 19 Feb 2024
Thank you for your feedback.

2/10 Terrible

Michelle

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Once we stepped off the elevator onto our floor, we were hit immediately with the horrible smell of cigarette/other smoke. The inside of our room was even worse. There was dirty plastic utensils on the floor of one of our rooms from previous guests. Each of our bathrooms only had one towel which we did not realize until the next morning so one person was left drying off with the hand towel. It had been a long day at the hospital for all of us and we were exhausted or we would have requested a refund to stay somewhere else. The only plus was that the beds were comfortable but that was overshadowed by the rest of the mess. This is not the service we have come to expect from this hotel chain.
Stayed 1 night in Jan 2024
Response from Manager on 4 Feb 2024
Thank you for your feedback, I am so sorry for the inconvenience you encountered on your stay with us.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Mangement on 31 Jan 2024
Thank you for your feedback.

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Thank you for your feedback

2/10 Terrible

Luis, WATSONVILLE

Stayed 3 nights in Jan 2024
Response from Management on 24 Mar 2024
Thank you for your feedback.

8/10 Good

Brenna

Liked: Staff & service
Disliked: Property conditions & facilities
Ok
Pretty run down but you get what you pay for. The front desk was very friendly
Stayed 2 nights in Jan 2024
Response from Management on 22 Jan 2024
Thank you for your feedback.

8/10 Good

Travis

Travelled with group
Liked: Room comfort
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Thank you for your feedback.

2/10 Terrible

ashley

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late from Chicago and, aiming to be budget-conscious, booked a room at Comfort Inn. However, the parking lot and lobby set a concerning tone. The room, upon entering, was disappointing with holes in the walls, dirty corners, mildew, and overall uncleanliness. With my two little girls, caution led us to keep belongings elevated. Unfortunately, the state of the room, including a nasty bathroom and marked ceilings, made the stay uncomfortable and unsanitary. Despite the brief stay, the experience was disappointing, and I won't consider staying here again.
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Thank you for your feedback.

6/10 Okay

Elizabeth

Travelled with group
Liked: Room comfort
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Thank you for your feedback

8/10 Good

Dawn

Travelled with group
Liked: Cleanliness, staff & service
Its an older hotel but it worked great for what we needed. Convenient
Stayed 1 night in Jan 2024
Response from management on 22 Jan 2024
Thank you for your feedback.

4/10 Poor

Lisa

Disliked: Cleanliness, property conditions & facilities, room comfort
Location good, room terrible
This trip was for my son, and although the location was good the room was disgusting. The sheets were not changed from a prior guest and there was a live mouse in the room.
Stayed 1 night in Jan 2024
Response from Management on 31 Jan 2024
We apologize for the inconvenience you encountered on your stay with us.

4/10 Poor

Reed

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I guess u get what u pay for!
Got into my room and it was clearly not cleaned. Messed up bed, pizza boxes, etc… went down and got another room, and it was also in pretty rough shape. It had been cleaned, but this hotel has been through it. Shower had barely any pressure, and the hotel needs a renovation. The bed was fine though, and the excercise room worked despite the beeping alarm every couple minutes. All in all pretty beat up hotel and I won’t be staying there again.
Stayed 1 night in Jan 2024

8/10 Good

Karen

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Manager on 22 Jan 2024
Thank you for your feedback.

10/10 Excellent

Kirsten

Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Thank you for your feedback

10/10 Excellent

Darling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Manager on 23 Jan 2024
Thank you for feedback.

10/10 Excellent

Alix

Travelled with family
Liked: Staff & service, amenities
Staff was nice, breakfast amazing, but the area is not so great
Stayed 1 night in Dec 2023
Response from Manager on 23 Jan 2024
Thank you for feedback

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 28 Dec 2023
Thank you for your feedback.

10/10 Excellent

Sreylang

Stayed 1 night in Dec 2023
Response from Management on 28 Dec 2023
Thank you for your feedback.

4/10 Poor

KATHIE

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Find Another place if you can
Scary place. At a dead end where homeless hang out. Bed was comfortable thank God. Holes in bathroom walls. Light bulbs not in some lights or covers not on lights. I did not feel safe. No double locks on the door just the bolt you click on the latch. Didn't take a chance on the breakfast.
Stayed 2 nights in Dec 2023
Response from Management on 26 Dec 2023
Thank you for your feedback.

10/10 Excellent

Tanisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food rreal good
Stayed 2 nights in Dec 2023
Response from Management on 26 Dec 2023
Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Management on 26 Dec 2023
Thank you for your feedback.

2/10 Terrible

Adrian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No good
Stayed 1 night in Nov 2023
Response from Mangement on 29 Nov 2023
Thank you for you feedback