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Fabulous lodge! Comfortable and spacious rooms. Love the view out the window. Staff was so friendly and helpful. Restaurant and bar attached have fabulous food and drinks! A must stay!
Michelle
Stayed 1 night in Jun 2023
4/10 Poor
Verified traveller
22 Mar 2023
Liked: Staff & service
Disliked: Room comfort
Verified traveller
Stayed 1 night in Mar 2023
Response from General Manager on 23 Mar 2023
Anonymous, thank you for your feedback, we are sorry for your experience and will make it a point to respond swiftly for all customers. We want everyone to have a wonderful experience when they stay at the Trophy Lodge. Please, come again and see how we have improved. Thank you again Anonymous!
It’s not super quiet for those who sleep lightly. Music from dining area loud quite late. Smoke alarm went off our first morning there, and nobody was around to shut it off.
I also expect an option of shampoo, etc for use. All they provide is a facial soap. Just my thoughts.
The people were super friendly and the food was great. There is even free washers and dryers for guests. There was only one problem but it was a huge one. Like most places in this area there is no air conditioning but usually the rooms are kept cool by opening the window. Window open and table fan on and our room stayed between 80 and 85° It was much too hot and uncomfortable to sleep. Ended up sitting outside most of the evening and leaving as soon as possible.