Have stayed in past, but this time it was a really bad experience. My booking included breakfast. Had changes in flight and requested a packed sandwich, they did not oblige.
Requested help with luggage at 11 PM, was totally panicked as did not receive help untill 11.45 PM.
Needed travel documents printed, no business office. Had to call 3 times to get help with that.
The room looked really bad with inappropriate furnishing, a shabby table and really eyesore lockers. Will not be staying there ever again.
At the very minimum I should get partial refund, states barely 6 hours.