Decker Place Hotels, Magnolia

"the stay was good am the young lady who just started was super nice an the over night lady was real nice "

"Fresh breakfast, clean, staff were professional "

"Everything was great until they wanted a $150 deposit. When you are paying for a $60 room typically you don’t have the $150 for a deposit otherwise you would be staying at a higher end hotel. The deposit should match"

"Everything was top notch ❤️"

"Room and bathroom were clean. Breakfast was nice and hot. Parking area was well lit and convenient. Staff are very pleasant and accommodating. "

"Manager Krystal and CSR’s Frenchie, TJ, and Carla were amazing. During a horrible family issue where time was pressed and flights across the nation were needed, they made sure to provide the care and, most of all, the accommodations necessary for a great stay! "

"Unfortunately, I'm unable to give Margaritaville Lake Resort a 5-star review due to the poor treatment I received from their assistant manager Amanda after my stay was complete. She lacks the ability to resolve issues and effectively communicate with customers. My credit card was over charged $265 which she initially stated the funds would be released. The refund was never initiated from their end and once this was brought to her attention, she would no longer speak with me. I'm a part of a leadership staff as well and one rule we definitely abide by is owning customers issues start to finish. Amanda did not and in my opinion can use some additional training classes on customer service. This property is a gem, and I planned on returning prior to this incident however that has changed since I was handled with such disregard by Amanda. "

"I booked this hotel by error and never received a refund "

"Pools and amenities are very family-friendly and kept the kids entertained. Well thought-out resort"