Decker Place Hotels, Magnolia

"Fresh breakfast, clean, staff were professional "

"Everything was great until they wanted a $150 deposit. When you are paying for a $60 room typically you don’t have the $150 for a deposit otherwise you would be staying at a higher end hotel. The deposit should match"

"Everything was top notch ❤️"

"Room and bathroom were clean. Breakfast was nice and hot. Parking area was well lit and convenient. Staff are very pleasant and accommodating. "

"Manager Krystal and CSR’s Frenchie, TJ, and Carla were amazing. During a horrible family issue where time was pressed and flights across the nation were needed, they made sure to provide the care and, most of all, the accommodations necessary for a great stay! "

"Unfortunately, I'm unable to give Margaritaville Lake Resort a 5-star review due to the poor treatment I received from their assistant manager Amanda after my stay was complete. She lacks the ability to resolve issues and effectively communicate with customers. My credit card was over charged $265 which she initially stated the funds would be released. The refund was never initiated from their end and once this was brought to her attention, she would no longer speak with me. I'm a part of a leadership staff as well and one rule we definitely abide by is owning customers issues start to finish. Amanda did not and in my opinion can use some additional training classes on customer service. This property is a gem, and I planned on returning prior to this incident however that has changed since I was handled with such disregard by Amanda. "

"I booked this hotel by error and never received a refund "

"Pools and amenities are very family-friendly and kept the kids entertained. Well thought-out resort"

"The lobby is perhaps the best part. In my room, the sink was a bit dirty and there were fingerprints on everything metallic and shiny. The shower and toilet were very clean. The carpet was very worn and should have been replaced years ago. The duvet covers were super heavy. I have no idea how anyone could sleep under that. The sheets. Oh dear. Every sheet and pillowcase had worn out holes in them and some looked like a motorcycle ran them over (they must have been cooked to death in the dryer). The sheets were also very short. They barely covered the blanket but they were super white. The blanket was weird. Sort of 1970’s, made of synthetic/polyester. Because of this, if you accidentally pulled the blanket out from the platform, it would slide down off the bed. So, you have to keep the outer edges tucked in and squeeze yourself under when you go to bed otherwise you end up freezing due to the blanket falling off. That was really frustrating. The towels… if you need a workout and a deep exfoliation, you’re in luck. The towels were so incredibly heavy, made of a sandpaper-textured terry cloth. Not. Soft. At all. I have to say the air conditioner was amazing. It was so quiet. Any noise is a problem for me, and I had no issues with the a/c. That was its saving grace. The staff were really helpful and nice. No complaints at all there. For a “luxury” hotel, I expected much more. "