Family Hotels & Resorts in DeSoto from AU$99

"Property in poor condition. Issues with Valet misplacing car. Valet took a longer than expected time every day."

"The hotel was great! Loved that it had free parking and perfect location if visiting the SMU AREA."

"I was in Dallas for the weekend celebrating my birthday and the experience at this hotel from the beginning was absolutely horrible!!! When I arrived at the hotel and checked into my room, it was extremely hot. The bathroom was dirty and the view, well there’s really no view. The room was not how it appeared online. I called the front desk staff and expressed my concerns. One of the female receptionist was rude and unprofessional. When I asked her name she said, “the letter A and the letter J. She was very snappy and showed lack of empathy for my concerns. The money I spent was not worth my stay. I check in at 4pm and by 4:06pm, I was asking for a refund so I can find another hotel. Expedia called the hotel directly and they refused to refund me. I asked to speak with the manager and went down to the front desk and here we are 2 1/2 weeks later, still no call from the manager. I would never patronize this business again. I pride myself of great customer service because I know what I give to others, Besides, anywhere my money is spent, I deserve to be respected and treated with care. I prayed and tried to make the best of it until I heard from the manager which I’m still waiting. Please consider before booking or you’ll probably end up very dissatisfied like me. "

"Everything was perfect and staff extra friendly and helpful, pool is a vibe it’s really cool"

"My only issue is that I couldn’t stay longer. Love the property! The views of the lake from my room and balcony were lovely. Being able to eat outside overlooking the lake for dinner was beautiful. The food and drinks didn’t disappoint. The on site parking was a plus for no extra charge! The staff was very accommodating although I hated the fact that I had to go all the way downstairs just to get bottled water. My overall experience was a 10/10. "

"I would highly recommend staying here at this hotel. Staff are friendly and check in was a breeze. The hotel smelled so fresh and everything was clean with a beautiful view of the city downtown."

"The cleaning staff and maintenance people very friendly. The lobby guy was very rude. And wanted change me extra when i paid for an other night for checking in earlier?? I said im already checked it. I just took my stuff came back at 3pm . Still had to pay for second damage deposit. Never been treated so badly. "

"This hotel was, the worst hotel I ever stayed in. The reviews are misleading, the surroundings was awful. The room was ok, except the power outlets kept going out, so we couldn’t watch tv. Unless we used a different outlet. The bed was very comfortable. I see they were doing renovations, and it looks like it will be a nice hotel. When they are finished, just the area is suspect.Staff was very friendly, and they understood."

"The hotel is better now since the upgrades and name change! "