We didn't get to stay at the property. We made the reservation, received multiple confirmations, and paid for the rental in full. We had family in from out of town for my son's wedding and already had 14 people staying at our house, so reserved the home for them (5 guests).
Of note, I have used VRBO many times and never had an experience like this.
We received emails from VRBO about check-in that stated to message the property manager for the access code since it wasn't provided in the email. We messaged the owner/manager for days with no response. Starting at check in time we spent 3 hours constantly on the phone and driving to the property, where we were instructed to take a picture of the property and send it to VRBO customer service in Peru (proof we were there?). VRBO declared us stranded guests, and after another 45 min on the phone offered us a hotel an hour away from our home and the wedding venue. We made alternate arrangements without VRBO.
The owner eventually apologized, stating he thought VRBO gave us the code, despite the multiple direct texts and phone calls we made to his provided number. He refunded our money but offered nothing for the phenomenal stress and inconvenience the whole situation caused... with 14 people waiting for us at our home.
VRBO lists him as a 'Superhost.' Sadly, not for us. :(
* Rated cleanliness and location only because survey required it. Neighborhood was fine, didn't see inside the house to assess cleanliness.