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"Room was lovely but the air conditioning didn’t work as the battery was flat. Windows don’t open so room was far too hot and stuffy. Bed and pillows were a little soft for our liking.Hotel was extremely busy as there was a show on in the P&J Arena but not enough staff on to clear tables, serve drinks etc. Big cue at bar. Lift broke down in the morning causing cues for lift. Not enough tables for sitting eating breakfast, either carry your food right through the hotel to the other side or eat food at low tables which are fine for evening drinks but no good for eating food."

"Staff are great and friendly. Also remember you from last stays"

"Couldn’t get a parking spot but was still charged £5 for parking. No hot water in shower- Luke warm. Breakfast was disaster, no plates, cutlery, cups. Staff were slow to serve and stock up. "

"Very clean. Fantastic facilities. Great value. Would definitely stay again."

"Was relaxing, lovely staff, good food and facilities "

"Room wasnt ready on arrival (we arrived after check in time). The staff were pleasant. Our room was simple and tidy but the bathroom was in a poor state of repair - decided not to use the shower because of this. "

"Leisure facilities excellent "

"Clean and refreshing room, staff were welcoming and friendly and a lovely environment. "

"Arrived to a very dated hotel, the room was absolutely freezing we did try putting the heating up but when we came back from dinner and the show the room was still freezing, shower was cold too 😡 lovely big room and nice bathroom too. Breakfast was good. When we checked out we mentioned the room was freezing and the shower, we were told oh you should have asked for a heater 😳 I spoke to someone at breakfast and their room was freezing too, pity as we won't stay here again!"