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Reviews of Holiday Inn Express Danville, an IHG Hotel

2.5 out of 5
Holiday Inn Express Danville, an IHG Hotel
2121 Riverside Dr, Danville, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 247 out of 420 reviews" "
Rating 8 - Good. 121 out of 420 reviews" "
Rating 6 - Okay. 36 out of 420 reviews" "
Rating 4 - Poor. 11 out of 420 reviews" "
Rating 2 - Terrible. 5 out of 420 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bebe

Liked: Cleanliness, staff & service, property conditions & facilities
The people were patient and kind.
Stayed 2 nights in Apr 2024
Response from Teresa on 30 Apr 2024
Thank you Bebe for the great review. We work hard to offer high quality service to every guest and will definitely be sharing your comments with them. Come and visit us again soon.Kind regards, Teresa Webb, GMHoliday Inn Express, Danville VA

10/10 Excellent

Daniel, Fredericksburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed being near the Dan River walkway, the nearby convenient shopping, the YMCA was very close, the free breakfast each morning, and the staff were very pleasant and helpful.
Stayed 2 nights in Apr 2024
Response from Teresa on 30 Apr 2024
Daniel, thank you for sharing this positive review. We appreciate our location here in Danville just as much as you do. We hope you will stop by again soon when you're in the neighborhood. Sincerely,Teresa Webb, GMHoliday Inn Express, Danville VA

10/10 Excellent

MILES, PITTSBORO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean, and so was the bathroom. The breakfast room had room to sit down to enjoy the excellent choices of options for breakfast. Even the coffee was good. We will definitely stay there again!
Stayed 1 night in Apr 2024
Response from Teresa on 30 Apr 2024
Thank you Miles for providing feedback on your recent experience. We are so glad you found everything to your liking and hope you will visit us again soon. Sincerely, Teresa Webb, GMHoliday Inn Express, Danville VA

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was brief but it was a pleasant experience.
Stayed 1 night in Apr 2024
Response from Teresa on 30 Apr 2024
Thank you William for the 5 out of 5 review and for sharing your recent experience even it is was a quick visit. Hopefully you can come back and stay longer next time and enjoy some of what our town has to offer. Sincerely,Teresa Webb, GMHoliday Inn Express, dDanville VA

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
I very much appreciated the fact that they have handicap rooms and ADA accessible showers.
Stayed 4 nights in Feb 2024
Response from Teresa on 12 Mar 2024
Thank you Robert for sharing your comments with us and we hope to see you again soon.Kind Regards, Teresa WebbGeneral ManagerHoliday Inn Express, Danville VA

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a top notch hotel. Extremely clean and great breakfast.
Stayed 1 night in Feb 2024
Response from Teresa on 12 Mar 2024
Thank you Mark for a great review and for taking the time. We hope you will be coming back again soon. Teresa WebbGeneral ManagerHoliday Inn Express, Danville Va

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms. Great bed. Great breakfast.
Stayed 1 night in Feb 2024
Response from Teresa on 12 Mar 2024
Thank you Angela for taking a moment to share your experience. We are so pleased to hear you found the rooms and breakfast to your liking. We look forward to welcoming you back again soon. Teresa WebbGeneral ManagerHoliday Inn Express, Danville VA

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Korii checked us in and was so helpful and polite. The hotel was clean and close to the Casino and other eateries. Breakfast was hot and stocked. No complaints. Would stay here again.
Stayed 1 night in Feb 2024
Response from Teresa on 21 Feb 2024
Thank you Alisha for sharing a review of your recent experience with us. We have made Korii aware of your comments a well as the breakfast staff. We hope to be seeing you again soon. Best regards,Teresa Webb, General ManagerHoliday Inn Express, Danville VA

10/10 Excellent

Mary Nell

Stayed 3 nights in Jan 2024
Response from Teresa on 21 Feb 2024
We appreciate you Mary for completing this review and that you found our service to your liking. We look forward to seeing you again soon.Teresa Webb, General ManagerHoliday Inn Express, Danville VA

10/10 Excellent

Jeffrey

Stayed 3 nights in Jan 2024
Response from Teresa on 21 Feb 2024
Thank you Jeffery for taking the time to complete this review and sharing your experience. We look forward to welcoming you back again soon. Sincerely, Teresa Webb, General ManagerHoliday Inn Express, Danville VA

8/10 Good

terry

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Sylvia

Stayed 1 night in Dec 2023

10/10 Excellent

Tanya, Rural Retreat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of parking, convenient shopping. Love the dove products in the room
Stayed 1 night in Dec 2023

10/10 Excellent

J

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All expectations were met. Outside behind the hotel there was a fair amount of litter.
Stayed 1 night in Nov 2023

10/10 Excellent

Lee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easiest check in i ever had.
Stayed 1 night in Nov 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

David, Mechanicsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great exercise room and facility.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Accommodating
The stay was very convenient. Staff was kind, the facilities were clean, and the location was great. The complimentary breakfast is excellent and worth the stay alone.
Stayed 3 nights in Nov 2023

10/10 Excellent

Arleen

Travelled with family
Everything was clean.
Stayed 1 night in Nov 2023

10/10 Excellent

Rose

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the breakfast
Stayed 3 nights in Oct 2023

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Tobin

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was perfect for what we needed. It was clean, the staff was very friendly, the breakfast was great, and check-in was fast.
Stayed 1 night in Oct 2023

10/10 Excellent

Darlene

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed a good nights sleep, cleanliness, and breakfast.
Stayed 1 night in Oct 2023

6/10 Okay

joan

Disliked: Room comfort
Cold room
We had a problem getting heat. Room was changed with no problem.
Stayed 1 night in Oct 2023

10/10 Excellent

Ashley, Plymouth

Travelled with family, Business traveller, Travelled with group
Liked: Amenities, property conditions & facilities
Highly recommend!
Stayed 3 nights in Sep 2023

10/10 Excellent

Ashley, Plymouth

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down awesome! Staff were great, beds were great, rooms clean and breakfast was delicious!
Stayed 8 nights in Sep 2023

10/10 Excellent

Ashley, Plymouth

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First off, the staff were wonderful and so kind! Secondly, the breakfast was awesome! Lastly, the hotel was well cared for and the beds were very comfortable! Everything was great, but the staff made our stay excellent!
Stayed 8 nights in Sep 2023

10/10 Excellent

Margaret

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay..convienent for my needs
Stayed 1 night in Sep 2023

10/10 Excellent

Deleanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rough Start
Normally my experience with Holiday Inn's are good without any issues. However, this time around was stressful. My party booked 2 rooms and in the first 30 minutes of checking in 1 room, my husband's sock caught on a fish hook that was attached to the room's carpet. Luckily, it did not catch his foot, but it was quite scary knowing that there was a fish hook in the carpet. The fish hook blended into the carpet which is why my husband didn't see it. We gave the front desk the fish hook after unhooking it from the carpet and sock. They just said that they would let their manager know. In the other hotel room, the electricity went out. The TV and lights weren't turning on. We notified the front desk and they weren't sure what to do, so they just moved us to a different room. In our new room, the AC wasn't working. When we called the front desk they walked us through on how to reset the AC. We had to go underneath the AC unit, make sure it was plugged in, and press the reset button. After 10 minutes of struggling and looking for the reset button, the front desk offered to come reset it for us or switch us to a different room. Right after asking, we were able to find the reset button and the AC turned back on. Luckily, no other issues happened. The hotel was fairly clean, good breakfast buffet, clean outdoor pool, friendly staff. However, after the fish hook incident, the power turning off, and troubleshooting the AC unit ourselves, it was not an overall enjoyable experience.
Stayed 2 nights in Sep 2023

10/10 Excellent

Debra

Stayed 1 night in Aug 2023

8/10 Good

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Housekeeping was sweet
Stayed 3 nights in Jun 2023
Response from teresa on 11 July 2023
We appreciate your comments on the housekeeping staff and hope you will come and visit us again soon.Sincerely, Teresa Webb, GMHoliday Inn Express, Danville VA

6/10 Okay

Sheniqwa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. I had no air. They gave me a fan.
Stayed 1 night in Jun 2023
Response from teresa on 11 July 2023
Thank you Sheniqwa for your feedback concerning your stay. We are glad to hear you liked the hotel and we sincerely regret your AC was not working properly. We hope we have the chance to welcome you back again in the near future. Sincerely,Teresa Webb, GMHoliday Inn Express, Danville VA

10/10 Excellent

Shelia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I had a quick stay here on a road trip from DC to a family reunion. I liked it had an outdoor pool, free breakfast and free parking. The bowling was close too. I’d definitely stay here again when in the area
Stayed 1 night in Jun 2023
Response from Teresa on 28 June 2023
Thank you Sheila for sharing your positive comments on your stay with us even though it was a short visit. Keep us in mind on your next trip to the Danville area. Teresa Webb, GMHoliday Inn Express, Danville VA

10/10 Excellent

Tracy, wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property
Stayed 3 nights in Jun 2023
Response from Teresa on 28 June 2023
Thank you Tracy for the 5 out of 5 review! We will share this with the team to let them know to keep up the amazing work. Teresa Webb, GMHoliday Inn Express, Danville VA

4/10 Poor

William, Huntersville

Liked: Cleanliness, staff & service, property conditions & facilities
When I booked the room, I selected the more expensive option for a King bed. It was only like $10 but when when I got to the hotel they said the King room was not available and I had to go to two queen beds.
Stayed 2 nights in Jun 2023
Response from Teresa on 28 June 2023
Dear William, Thank you for providing this important feedback. It certainly appears something went wrong with your reservation, you should have received the exact room type you reserved and paid for. If you are back in the area any time soon please contact me personally so I might be able to assist directly with needs.Sincerely,Teresa Webb, GMHoliday Inn Express, Danville VA

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable
Stayed 1 night in May 2023
Response from Teresa on 1 June 2023
Thank you for the 5-star review and for taking the time. We hope to see you again soon. Sincerely, Teresa Webb, GMHoliday Inn Express, Danville VA

8/10 Good

Spencer, Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Teresa on 1 June 2023
Thank you for your review and for taking the time. Your feedback helps us to improve service for all of our guests. Sincerely, Teresa Webb, GMHoliday Inn Express, Danville VA

10/10 Excellent

Pato

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in May 2023
Response from Teresa on 1 June 2023
Thank you for the 5-Star review. We will share this with the staff to let them know to keep up the amazing work. Teresa Webb, GMHoliday Inn Express, Danville VA

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from teresa on 25 May 2023
Thank you for taking the time to leave us an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Teresa WebbGeneral Manager Holiday Inn Express, Danville VA

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Teresa Webb on 16 May 2023
Thank you for sharing your experience with us. We hope to be seeing you again in the near future.

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were very friendly and inviting. Room was clean. Breakfast was very good.
Stayed 1 night in May 2023
Response from Teresa Webb on 16 May 2023
On behalf of all of us at the Holiday Inn Express Danville VA. I would like to thank you for sharing this great review about our hotel. We are so glad you enjoyed your stay and hope you will be able to visit us again soon.

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Teresa Webb on 16 May 2023
Thank you for your positive rating for your recent stay with us. We look forward to seeing you again soon.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Teresa Webb on 16 May 2023
Thank you for taking the time to leave an excellent rating. We appreciate your business and hope to welcome you back again soon.

6/10 Okay

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
To pricey
Very expensive for a one night at an average hotel. Price of a Marriott or Hilton
Stayed 1 night in Apr 2023
Response from Teresa Webb on 16 May 2023
Thank you for taking the time to write a review. We appreciate your comments and regret to hear you were disappointed with the value of our product/service. We aim to provide all of our guests with a high quality experience and hope to see you again in the near future.

8/10 Good

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Teresa Webb on 16 May 2023
Thank you for taking a moment to share your experience with us. We hope to be seeing you again soon.

10/10 Excellent

Dennis

Stayed 1 night in Apr 2023
Response from Teresa Webb on 16 May 2023
Thank you for the 5-star review and hope you can visit us again in the future.

10/10 Excellent

christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was phenomenal! Fresh pancake maker! 2 different cooked meats every morning. Fresh fruit, oatmeal, good breads, and cinnamon bons to die for! Room was great! They even labeled the softness of the pillows. No noise from other rooms. Bathroom was very good - tub with shower, water pressure was good. We were less that 3 miles from target and 5 recommended restaurants. The staff was professional and attentive.
Stayed 2 nights in Mar 2023
Response from Teresa on 13 Apr 2023
Thank you Christine for providing feedback on your recent experience at the Holiday Inn Express Danville VA. We take pride in providing a clean and comfortable space for all of our guest's so our team appreciates that you noticed. We look forward to seeing you again soon. Sincerely,Teresa WebbGeneral Manager

10/10 Excellent

Shonte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Front desk staff were friendly and very helpful.
Stayed 2 nights in Mar 2023
Response from Teresa on 13 Apr 2023
Thank you Shonte for sharing a review of your experience. Our team here at the Holiday Inn Express Danville VA is committed to providing quality customer service and are thrilled we made an impression on you. We hope you'll visit us again soon. Sincerely,Teresa WebbGeneral Manager