Exterior

Reviews of Best Western Plus Marina Shores Hotel

2.5 out of 5
Best Western Plus Marina Shores Hotel
34280 Pacific Coast Hwy, Dana Point, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 516 out of 1002 reviews" "
Rating 8 - Good. 285 out of 1002 reviews" "
Rating 6 - Okay. 116 out of 1002 reviews" "
Rating 4 - Poor. 52 out of 1002 reviews" "
Rating 2 - Terrible. 33 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Sahasransu

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was spacious, could use some updating on the carpet.
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Good Morning Courtney: Thank you for your business and review. We are working on replacing some of the carpets, as you noticed. We hope to be welcoming you back again to our hotel on your next visit to Dana Point. Travel Safely.

8/10 Good

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting in and out of the shower/bathtub could be very dangerous and because of the platform build up, my head was really close to the ceiling and the shower fixture was below my head. Didn't feel like this was worth $ 189.00 for the room I was given.
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Good Morning Eugene: Thank you for your feedback. From your description of your room, I'm guessing you stayed on the third floor in either a room with an oversized jacuzzi in the bathroom, or in one of the Doheny Suites. Either way, sitting on the edge of the tub and swinging your feet in or out makes it easy and safe to get in and out of the tub. Travel Safely.

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very convenient ,close to an event we were attending
Stayed 1 night in Apr 2024
Response from Best Western Plus Marina Shores on 20 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect spot for a nice weekend getaway near the beach. The accommodations were clean and comfortable. Walking distance to the marina and beautiful views. Would definitely stay here again.
Stayed 1 night in Apr 2024
Response from GM on 18 Apr 2024
Good Morning Melanie: Thanks for reviewing your visit to our hotel and we're happy to see that you enjoyed your stay. Travel safely and visit again soon.

6/10 Okay

Olga

Business traveller
Disliked: Cleanliness
Hotel doesn’t have cleaning services every day You have to request it Room condition- outdated and needs better upkeeping
Stayed 3 nights in Apr 2024
Response from GM on 18 Apr 2024
Good Morning Olga: We appreciate your business and are sorry you were not able to rate your stay with us higher. We do offer daily room service upon request, as you noted. Travel safe.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property could use some updating but for the price it was what we expected. The room was standard. That floor needed to be swept; hairs on the floor. The ladies at checkin were very nice. Great location and where able to walk to everything.
Stayed 1 night in Apr 2024
Response from GM on 12 Apr 2024
Hi Kelly: We appreciate your business and strive to make each guest comfortable. You were very gracious with your rating, but finding hairs on the floor is not in keeping with our standards, so we will be addressing this with housekeeping. Thanks again, and for sure, our location is central to all that the south coast of Orange County has to offer. We hope to see you again soon. Travel safely.

10/10 Excellent

Marcie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area and beautiful facility.
Stayed 3 nights in Mar 2024
Response from GM on 9 Apr 2024
Good Morning Marcie: We appreciate your feedback and am pleased to see you enjoyed your visit to the Marina Shores Hotel in Dana Point. Travel Safely.

8/10 Good

Megan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff is very accommodating. Very safe hotel.
Stayed 1 night in Mar 2024
Response from Kevin on 5 Apr 2024
Hello Megan,Thank you for your review. We really appreciate your positive feedback. Means a lot to us. Hope you will come and stay with us again. Thank you for being a valued guest.

10/10 Excellent

Dore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool for the kids. Breakfast buffet was good too lots of options and staff was friendly.
Stayed 3 nights in Mar 2024
Response from GM on 1 Apr 2024
Good Morning Dore, Thanks for reviewing your stay at Marina Shores Hotel. We're happy to see you enjoyed your visit and we hope to welcome you back to our hotel when you next visit Dana Point. Travel Safely.

4/10 Poor

Sharon

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The elevator is sooo dirty, it's gross!! And the bath tub too! Breakfast was terrible, only had cheese omelette, cold coffees and brown bananas!
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Good Morning Sharon: I'm distressed to read your review and can assure you that what you experienced is not normal at our hotel. We will be discussing your review with the onsite management and housekeeping department. As for breakfast, I'm sorry you were disappointed. We serve one hot entree a day, coffee should never be cold (how could that be coming out of the machine?), and as for the bananas, they are one of the most perishable fruits we can serve. Brown skin doesn't mean the banana itself is over ripe, but I understand some people prefer greener bananas. We'll check into it. Please accept our apologies for your experience.

8/10 Good

Teobaldo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I like the area for sure.. parking is tuff when you have larger SUV
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Good Morning Teobaldo, We appreciate your business and your review of your stay at Marina Shores Hotel. We are pleased to see you enjoyed your visit. For sure, parking can be tough if you have a large vehicle. Generally, the 6-7 spaces immediately to the right on the upper level as you enter are a bit larger, as are the ones around the front of the hotel if your vehicle can make it around the building and under the pool deck bridge. We hope you'll visit us again soon. Travel safely.

8/10 Good

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is situated in a decent location with dining options and parking behind the hotel. It was nice to have the beach really close to us.
Stayed 3 nights in Mar 2024
Response from GM on 1 Apr 2024
Good Morning Shelly: Thanks for staying with us at the Marina Shores Hotel. We're happy to see you enjoyed your visit and hope we will be welcoming you back to our hotel the next time you visit Dana Point. Safe Travels.

10/10 Excellent

Boris

Stayed 1 night in Mar 2024
Response from GM on 22 Apr 2024
Hello Boris, We appreciate your business and thank you for taking time to post your review. Travel Safely and we hope to welcome you back soon.

6/10 Okay

Ruthie

Travelled with partner
Disliked: Property conditions & facilities
Needs updating badly
Stayed 1 night in Mar 2024
Response from GM on 27 Mar 2024
Hello Ruthie. We appreciate your feedback and want to let you know that remodeling is in the planning stage. Travel safely.

8/10 Good

mitra

Stayed 2 nights in Mar 2024
Response from Kevin Valecha. General Manager on 15 Apr 2024
Hello Mitra,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. Staff was very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from GM on 26 Mar 2024
Good Morning Isabel: We're very happy you enjoyed your visit to the Marina Shores Hotel and hope to welcome you back to the hotel on your next visit to Dana Point. Travel Safely.

6/10 Okay

Jennifer

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Room was too small. Difficult to get to the very small closet
Stayed 2 nights in Mar 2024
Response from GM on 15 Mar 2024
Hello Jennifer: I'm sorry you found your room to be "too small." I don't know what room type you rented, but the hotel has several ranging from standard hotel rooms to spacious King whirlpool suites to even two-room Living/Room Bedroom suites. On your next visit, please contact the hotel to discuss your guest room expectations and we will be happy to do the best we can to meet your expectations.

6/10 Okay

Catalina

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Entrance to hotel and parking was easy. Check in Fast. 1st room had a window screen bent which would allow mosquitos. 2nd room was dark, one light did not work, less spacious, had a an odd soap and smoke smell. Room was clean, no noise from traffic. Close walking distance to everything. Toilet would not flush right. No microwave. Elevator was super small and slow so many times we had to jog stares.
Stayed 1 night in Mar 2024
Response from GM on 12 Mar 2024
Hello Catalina: Though I've already responded, we see the review showing up on Expedia as well, so want to respond again. As before, amenities in room vary some by room type, as well as location within the building. None of our rooms, except for wetbar suites, have microwaves as we don't want people cooking in the rooms. All rooms have a refrigerator. We hope to welcome you back soon. Safe Travels

10/10 Excellent

Abel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Host at the register was nice and smooth and sweet
Stayed 1 night in Mar 2024
Response from GM on 6 Mar 2024
Good Morning Abel:Thank you for your review and kind comments regarding your stay at the Marina Shores Hotel and your interaction with staff. We appreciate your business and hope to see you again soon. Safe Travels.

8/10 Good

John, Topanga

Stayed 2 nights in Feb 2024
Response from Kevin on 20 Mar 2024
Dear John,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Kenneth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff handles requests requests professionally
Stayed 3 nights in Feb 2024
Response from GM on 4 Mar 2024
Good Morning Kenneth: We appreciate your visit to Marina Shores Hotel and hope to welcome you back soon. Travel safely.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 4 Mar 2024
Hello Christopher:We appreciate your feedback and hope to welcome you back to Marina Shores Hotel soon.

6/10 Okay

scott

Travelled with partner
Rooms had a strange smell
Stayed 1 night in Feb 2024
Response from GM on 4 Mar 2024
Dear Scott: We're sorry your stay wasn't perfect and apologize for the smell you encountered in your room. If I had to guess, it may have been due to the room being closed up and all the rain we've had. Hopefully we'll be welcoming you back on your next visit and you won't have the same issues. Travel safe.

6/10 Okay

Derreck

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The hotel was overall ok, the staff was really helpful and friendly. The breakfast was quite good. The rooms were ok, they had an odd smell to them and they were very small. The pullout was not comfortable for an adult to sleep on, and there were minimal extra blankets for it. The balcony had no chairs to sit on either.
Stayed 2 nights in Feb 2024
Response from GM on 4 Mar 2024
Good morning Derreck: I'm sorry your visit wasn't quite up to your expectations. I'd agree, the sofa sleepers are best for small children, not adults. But I think that's true of pretty much every sleeper sofa I've ever seen! As for the smell, I suspect it has to do with the hotel being closed up and all the rain we've been having. Travel safe and the next time you're in Dana Point, we hope to welcome you back to our hotel. Please don't be bashful about asking any hotel for extra blankets if you need them.

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good option close to the Marina
The Best Western Plus Marina Shores is an older, but well-kept property. Rooms, bathrooms, and common areas were clean. Water temp and pressure in the morning were very good. Room had a nice little balcony. We asked for an extra housekeeping visit due to a spilled coffee incident and that was accommodated without hesitation. Starbucks and McDonald's across the street and many other food options also nearby. Walk to the marina is about a mile but do-able for adults.
Stayed 2 nights in Jan 2024
Response from GM on 4 Mar 2024
Hello Pamela: We are glad you enjoyed your visit to the Marina Shores Hotel in Dana Point and we hope to welcome you back on your next visit to our city. For sure, our hotel is centrally located with several dining options available within walking distance of the hotel. We're also centrally located to visit Laguna Beach, San Juan Capistrano, and San Clemente. Travel safe.

10/10 Excellent

Jan

Liked: Amenities
Room, service at reception
Stayed 1 night in Jan 2024
Response from GM on 4 Mar 2024
Hello Jan: Thanks for your feedback and we're pleased you enjoyed your stay with us. We hope to welcome you back to the Marina Shores Hotel soon.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Enough said.
Stayed 2 nights in Jan 2024
Response from GM on 4 Mar 2024
Dear Kenneth: Thanks for your feedback and we hope to see you again on your next visit to Dana Point. If there's anything we can do to make your stay more comfortable or enjoyable, please don't hesitate to let us know.

6/10 Okay

Colin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on 4 Mar 2024
Dear Colin: I'm sorry we didn't quite live up to your expectations during your visit to the Marina Shores Hotel. Please let us know what we can do better to earn your best rating during your next stay with us. Travel Safe.

8/10 Good

manuel

Travelled with family
Liked: Amenities
Stayed 2 nights in Jan 2024
Response from GM on 4 Mar 2024
Dear Manuel: Thanks for your feedback. We appreciate your business and hope to see you again soon.

8/10 Good

Lois

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights in Dana Point
Comfortable, clean & very friendly staff. Stayed 3 nights. Breakfast wasn’t great but everything else was. Thought we might have road noise, but we didn’t! :)
Stayed 3 nights in Jan 2024
Response from GM on 4 Mar 2024
Hello Lois: We appreciate your business at the Marina Shores Hotel and hope to welcome you back to our hotel on your next visit to Dana Point. Travel Safely.

6/10 Okay

Carol

Due to last minute complications we could not show up.
Stayed 1 night in Jan 2024
Response from GM on 4 Mar 2024
Hello Carol: I'm sorry you were not able to stay with us due to changes in your plans. However, we hope that when you do actually stay at the hotel, we can earn your best rating. Travel Safely.

10/10 Excellent

Dora

Stayed 1 night in Jan 2024
Response from GM on 4 Mar 2024
Hello Dora: We appreciate your business at the Marina Shores Hotel when you stay in Dana Point and we hope we will be welcoming you back soon. Travel Safely.

8/10 Good

Briana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 3 nights in Dec 2023

10/10 Excellent

joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Donald

Stayed 5 nights in Dec 2023
Response from GM on 4 Mar 2024
Hello Donald: Thanks for your feedback and we hope to see you again soon. Travel safely.

10/10 Excellent

mike

Stayed 1 night in Dec 2023

10/10 Excellent

Denise L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Ronjon

Disliked: Cleanliness, property conditions & facilities
Smelly
Stayed 2 nights in Dec 2023

8/10 Good

janellle

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great budget stay. The rooms aren't fancy, and nothing seems that new, and you can definitely hear everyone in the hallway... BUT it's in a nice location. The staff is super friendly. Breakfast has tons of options. A few things we appreciated- water bottle refill station, electric vehicle charging, big fridge in the room.

10/10 Excellent

ted

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

ALFRED

Liked: Cleanliness, staff & service, property conditions & facilities
I love the size of the room and the bathroom with the jetted tub, but that left the shower small for a big man like me. and the shower head was not good. needs replacing with something better.
Stayed 4 nights in Dec 2023

10/10 Excellent

Maribel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great thank you
Stayed 1 night in Dec 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful, polite, friendly and helpful. Breakfast was very good and free.. Close to shops and the beach and our room was spacious and comfortable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

aaron j, St. David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close enough to walk to Doheny beach and marina area. It’s all lit up with festive Christmas lights.
Stayed 3 nights in Nov 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great and the staff very friendly
Stayed 3 nights in Nov 2023