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"Clean room, friendly staff."

"Lovely inside "

"The stay was kind and helpful. the hotel was great. The views were breathtaking "

"I didn’t want to leave this hotel. It’s excellent from start to finish. The staff were very good, food amazing and the rooms wonderful. The only thing that could have improved my stay was having a room overlooking the water but by the time I was in I was so tired I didn’t ask to change. I’d love to go back. "

"Good "

"What a find! This was a perfect stay in Dakhla, I couldn’t have been happier. Lovely staff, amazing food and the room was so quirky and amazing with fantastic views of the bay. I loved it. "

"Nice worker, nice location"

"I cannot thank the Caravan team enough for their outstanding hospitality. From the front desk to the restaurant staff and room attendants, everyone was kind, genuine, and truly top-notch. The food was delicious, and the birthday surprise was so thoughtful and touching. The team went above and beyond to make our mother-daughter trip exceptional, and that deserves a true 5-star rating. Thank you for everything—we cannot wait to return!"

"I had high expectations for this hotel in Tulum, but my experience was far from 5-star. Service was extremely poor from the start—we waited over an hour just to be served tea, which finally arrived with attitude and in a presentation worse than a basic café. Cleanliness was shocking: the pool restroom was filthy with urine all over the floor, and even after reporting it, no one bothered to clean it. The room itself looked nice but lacked maintenance—broken bathroom curtains, a shower that flooded the entire floor, and a terrace door that barely opened. Despite informing them it was my birthday trip, the hotel made no effort to acknowledge it. Overall, the resort looks good on the outside but fails in service, cleanliness, and maintenance. It is not worth the price or the 5-star rating and I would not stay here again or recommend it since there are a lot of better options."