Exterior
Check availability

Reviews of Radisson Blu Hotel, Dakar Sea Plaza

5 out of 5
Radisson Blu Hotel, Dakar Sea Plaza
Route De La Corniche Ouest, Dakar

Reviews

8.0

Very good

Rating 10 - Excellent. 186 out of 413 reviews" "
Rating 8 - Good. 117 out of 413 reviews" "
Rating 6 - Okay. 47 out of 413 reviews" "
Rating 4 - Poor. 30 out of 413 reviews" "
Rating 2 - Terrible. 33 out of 413 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Navpreet

Travelled with partner
This property was okay. Our room smelled of mildew and cleaner when we arrived. Our AC didn’t work, I called the front desk and they sent someone who messed with the thermostat and then left, I gave it an hour to see if it would get cooler in the room, then I called again and they sent someone at 10:30pm to replace the filter, I gave it another hour and the room still didn’t cool off any so I called again. This time they sent someone out at midnight who said all he can do is give us a new room, we weren’t trying to move that late especially since my lady was sleeping and we had a flight early in the morning. All they said was sorry, didn’t offer any refund, credit or anything except a new room at midnight and an “I’m sorry”. We also felt like the staff outside at the bar/patio place were rude to us. Overall I wouldn’t want to stay here again.
Stayed 1 night in May 2024
Response from The Management on 6 May 2024
Dear Navpreet, It's with much regret that we read about your experience in our property and would like to express our sincere apologies for the inconvenience that occurred. We thank you very much for staying with us and for taking the time to let us know about your experience. Be assured that we will take the necessary measures to make sure to avoid such a situation to our guests in the future. We hope that you will give us the chance to welcome you again and we promise to make your next stay memorable. Best regards,

6/10 Okay

Temitope

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property location is excellent, top tier in fact. However, this is a older property in that some updates is needed. It's well maintained but nonetheless it can use some sprucing up.
Stayed 1 night in Apr 2024
Response from The Management on 2 May 2024
Dear Temitope, Thank you very much for staying with us and for taking the time to share with us these constructive remarks. We value all guest feedback and will use your observations to fine tune the operation.We hope that you will give us the opportunity to welcome you again and we remain at your entire disposal. Best regards,

10/10 Excellent

khadidiatou

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERY THING WAS AMAZING
Stayed 5 nights in Apr 2024
Response from The Management on 2 May 2024
Dear Khadidiatou, It's a great pleasure for us to know that you had an amazing experience at the Radisson Blu Hotel, Dakar Sea Plaza. We appreciate you taking the time to share your experience on Expedia and we all look forward to welcoming you again on many more occasions. Best regards,

10/10 Excellent

Aminata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from The Management on 2 May 2024
Dear Aminata, We are delighted to see the excellent rate awarded to the Radisson Blu Hotel, Dakar Sea Plaza. We thank you very much for staying with us and we all look forward to welcoming you again soon.Best regards,

10/10 Excellent

Mamadou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service is outstanding, they were very polite and professional . I gave a big thumbs up to the checking desk especially a certain mrs Camara and an other one who was working when I was checking out. I will love to stay there again.
Stayed 1 night in Apr 2024
Response from The Management on 24 Apr 2024
Dear Mamadou, We will love to welcome you again to the Radisson Blu Hotel, Dakar Sea Plaza. We are very pleased to read that you appreciated the professionalism of our team members, particularly the front desk staff. We thank you very much for staying with us and for taking the time to share this great review on Expedia.Best regards,

2/10 Terrible

Anna

Business traveller
Disliked: Property conditions & facilities
The rooms smelled very damp and the room wasn’t cleaned during the day…. It doesn’t seem like the hotel manager is doing a particularly good job of maintaining standards. The staff were very kind and helpful though at the front desk and in the restaurants.
Stayed 2 nights in Apr 2024
Response from The Management on 5 Apr 2024
Dear Anna, Thank you very much for taking the time to let us know about your experience in our hotel. We are very sorry to read that we didn't live up to your expectations and would like to express our sincere apologies for the shortcomings noticed. We value all guest feedback and will use your remarks to fine tune the operation. We hope that you will give us the opportunity to welcome you again and we promise to make your next stay memorable. Best regards,

10/10 Excellent

Huawei, He Ping

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
房间里蚊子太多了，每天晚上都要被蚊子叮醒，多大15个蚊子叮我。
Stayed 2 nights in Mar 2024
Response from The Management on 14 Mar 2024
Dear Huawei,We thank you very much for staying with us and for taking the time to let us know about your stay. We are very sorry for the incident that occurred. We have taken the necessary actions to make sure to avoid such a situation in the future. We look forward to having the pleasure to welcome you again and we remain at your entire disposal. Best regards,

6/10 Okay

Frederic

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
Not the best value for money in Dakar. Staff needs CRM training
Stayed 1 night in Jan 2024
Response from The Management on 11 Mar 2024
Dear Frederic, We thank you very much for staying in our property and for taking the time to share with us your valuable remarks that we will use to fine tune the service. Please accept our apologies for not living up to your expectations. We hope that you will give us the chance to welcoming you again and we remain at your entire disposal. Best regards,

10/10 Excellent

Alagie

Stayed 9 nights in Feb 2024
Response from The Management on 21 Mar 2024
Dear Alagie, We thank you very much for staying with us and for the excellent rate awarded to the Radisson Blu Hotel, Dakar Sea Plaza on Expedia.We all very much look forward to welcoming you again on your next visit to Dakar.Best regards,

10/10 Excellent

Momodou

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place and location. Very friendly and helpful staff. LImited dining options in the area.
Stayed 2 nights in Jan 2024
Response from The Management on 29 Jan 2024
Dear Momodou, We thank you very much for choosing the Radisson Blu Hotel Dakar Sea Plaza and for taking the time to share your appreciation on Expedia. We are delighted to read that you appreciated the "great location" and the professionalism of our team members. We thank you for your observation regarding the dining options. We look forward to welcoming you again and we remain at your entire disposal. Best regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As good as it promised to be
Fabulous hotel.. great location.. amazing food!!! Would definitely come back hete
Stayed 2 nights in Jan 2024
Response from The Management on 17 Jan 2024
Dear Guest, We are delighted to read that you found the Radisson Blu Hotel, Dakar Sea Plaza "Fabulous" and appreciated its location and the amazing food. It was a real pleasure for us to serve you and we all look forward to welcoming you again soon.Best regards,

6/10 Okay

Babacar

Travelled with group
Stayed 1 night in Jan 2024
Response from La Direction on 17 Jan 2024
Bonjour Babacar, Nous vous remercions vivement d'avoir choisi notre établissement et d'avoir pris le temps de lui attribuer une note. Nous sommes navrés de voir que nous n'avons pas été à la hauteur de toutes vos attentes et vous présentons nos sincères excuses pour les manquements observés. Nous espérons que vous nous donnerez l'opportunité de vous accueillir de nouveau et vous promettons une expérience mémorable. Bien cordialement, La Direction

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from The Management on 11 Jan 2024
Dear Guest, We thank you very much for staying with us and for taking the time to share this rewarding review on Hotels.com.It has been a great pleasure for us to welcome you to the Radisson Blu Hotel, Dakar Sea Plaza and we look very much forward to serving you again.Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
Amazing hotel. Comfortable with great service and food. Architecture, views, etc are second to none.
Stayed 1 night in Jan 2024
Response from The Management on 11 Jan 2024
Dear Guest, We thank you very much for staying with us and for taking the time to share this rewarding review on Hotels.com.It has been a great pleasure for us to welcome you to the Radisson Blu Hotel, Dakar Sea Plaza and we look very much forward to welcoming you again soon.Best regards,

8/10 Good

Sodo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Management on 5 Jan 2024
Dear Sodo,Thank you very much for staying at the Radisson Blu Hotel, Dakar Sea Plaza and for the good rate awarded to our property. We look forward to welcoming you again soon. Best regards,

8/10 Good

Uchenna

Stayed 3 nights in Dec 2023
Response from The Management on 5 Feb 2024
Dear Uchenna, We thank you very much for staying at the Radisson Blu Hotel Dakar Sea Plaza and for the good rate awarded to our property. We look forward to having the pleasure to welcome you again and we remain at your entire disposal for whatever you may need.Best regards,

10/10 Excellent

Calvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels that I have ever stayed in.If I ever visit Dakar again, I WILL be coming here again. If you can afford it, stay here. Even if you cannot afford it, stay here. You will not regret it.
Stayed 3 nights in Dec 2023
Response from The Management on 5 Jan 2024
Dear Calvin, We greatly appreciate you choosing the Radisson Blu Hotel, Dakar Sea Plaza for your stay in Senegal and for taking the time to share this rewarding feedback on Expedia.It was a real pleasure to have you with us and we look very much forward to welcoming you again soon. Best regards, The Management

6/10 Okay

Emilia

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
A bottom-end, 5-star hotel where many things on the menu are not available, the food - when it does arrive - is mediocre, the staff make anglophones feel unwelcome, and the rooms are overpriced. It was truly an anticlimactic experience
Stayed 1 night in Nov 2023
Response from Baityr on 13 Nov 2023
Dear Emilia,Thank you for staying with us and letting us know your experience.We are working on this issue with the team.Looking forward to seeing you in a new future.

10/10 Excellent

Pierre

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Management on 11 Jan 2024
Dear Pierre, Thank you very much for the excellent rate awarded to the Radisson Blu Hotel, Dakar Sea Plaza. We look forward to having the pleasure of welcoming you again soon.Best regards,

8/10 Good

Mohamadou

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 5 nights in Oct 2023
Response from The Management on 11 Jan 2024
Dear Mohamadou, We appreciate you taking the time to rate the Radisson Blu Hotel, Dakar Sea Plaza after your stay with us. We all look forward to having the pleasure of welcoming you again.Best regards,

10/10 Excellent

Kenda

Liked: Cleanliness, staff & service, property conditions & facilities
Very good was satisfied
Stayed 2 nights in Sep 2023
Response from The Management on 11 Jan 2024
Dear Kenda, We are delighted to read that you are satisfied with your stay at the Radisson Blu Hotel, Dakar Sea Plaza. It was a real pleasure for us to serve you and we all look forward to welcoming you again on many more occasions.Best regards,

10/10 Excellent

Khady

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was better than I thought it would be. It’s definitely worth the price. I would stay here again.
Stayed 2 nights in Sep 2023
Response from The Management on 11 Jan 2024
Dear Khady, We are looking forward to welcoming you again soon.We are glad to read that your experience at the Radisson Blu Hotel, Dakar Sea Plaza was better than expected. We appreciate you choosing our property for your stay in Dakar and taking the time to share this rewarding review on Expedia.Best regards,

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
This stay was disappointing. The front desk staff and cleaning staff were very nice and tried to make it up in some aspects, but there were many inconveniences. There was an argument over breakfast every single day when we paid in advance and still had to pay to access breakfast each morning. We used a venue space in the hotel that was leaking, we did not have the materials we requested and the staff was slow to help. The rooms were not clean when we arrived and the flies all over the hotel made the stay unpleasant.
Stayed 5 nights in Aug 2023
Response from The Management on 17 Jan 2024
Dear Guest, We appreciate you taking the time to share with us your feedback, after your stay in our property. We are very sorry to read about your experience and would like to express our deepest apologies for the inconvenience that occurred. We value all guest feedback and will use your detailed remarks to fine tune the operation.We hope that you will give us the chance to welcome you again and we remain at your entire disposal.Best regards,

2/10 Terrible

Melanie

Stayed 1 night in Aug 2023
Response from La Direction on 11 Dec 2023
Bonjour Mélanie, Nous tenons tout d'abord à vous remercier d'avoir choisi notre établissement pour votre séjour à Dakar. Nous sommes navrés de voir que nous n'avons pas été à la hauteur de vos attentes et vous présentons nos sincères excuses pour les manquements observés. Nous espérons que vous nous donnerez l'opportunité de vous accueillir de nouveau et vous promettons une expérience mémorable.Cordialement, La Direction

8/10 Good

Muhammad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good, schedules of kitchen should be improved
Please don’t close bar at 11. All flights of Air France and Iberia arrives the night, and it’s not pleasant to eat in the room. It’s a shame a hotel like this radisson closes kitchens that early, besides you know very well flights arrive on night, and there’s no option.
Stayed 4 nights in Aug 2023
Response from The Management on 17 Jan 2024
Dear Muhammad, We appreciate you taking the time to share these valuable recommendations after your stay at the Radisson Blu Hotel, Dakar Sea Plaza. Be assured that we will use your constructive comments to fine tune the service. We look very much forward to welcoming you again.Best regards,

2/10 Terrible

Shantez

Disliked: Staff & service, property conditions & facilities
When we checked in the ac was not working. The staff did not inform us of this and we checked out the next day
Stayed 12 nights in Aug 2023
Response from The Management on 11 Dec 2023
Dear Shantez, We thank you very much for choosing our property and for taking the time to share your feedback on Expedia. We are very sorry for the inconvenience occurred during your stay. We hope that you will give us the chance to welcoming you again and promise to make your next stay memorable.Best regards, The Management

10/10 Excellent

lorraine

Stayed 4 nights in Jun 2023
Response from The Management on 3 July 2023
Dear Lorraine, We greatly appreciated the excellent rate awarded to the Radisson Blu Hotel, Dakar Sea Plaza. We thank you one more time for choosing our property and we all look forward to welcoming you again on many more occasions. Best regards, The Management

8/10 Good

Nicole, Marietta

Stayed 1 night in May 2023
Response from The Management on 26 June 2023
Dear Nicole,We appreciate you taking the time to rate the Radisson Blu Hotel, Dakar Sea Plaza on Booking. We thank you very much for staying with us and for the good rate and we look forward to welcoming you again soon. Best regards, The Management

6/10 Okay

AMY

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It needs renovation
Stayed 3 nights in May 2023
Response from The Management on 5 June 2023
Dear Amy, Thank you very much for staying with us and for taking the time to rate our property. We are sorry to see that we didn't live up to all your expectations and would like to express our apologies. We hope that you will give us the opportunity to welcome you again and promise to make your next stay memorable. Best regards, The Management

4/10 Poor

joel

Stayed 1 night in May 2023
Response from The Management on 17 May 2023
Dear Joel, We appreciate you taking the time to rate our property after your stay with us. We are very sorry to see that we didn't live up to your expectations and would like to express our apologies. We hope that you will give us the chance to welcome you again and promise to make your next experience memorable. Best regards, The Management

6/10 Okay

Mohammed

Stayed 5 nights in Apr 2023
Response from The Management on 3 May 2023
Dear Mohammed, Thank you very much for staying with us. We appreciate you taking the time to rate our property on Hotels.com. We would have appreciated to read your remarks, what would help to fine tune the service. We hope that you will give us the chance to welcome you again and we remain at your entire disposal. Best regards, The Management

10/10 Excellent

Eyitayo, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view, hotel beachside location as well as general location of the hotel in the heart of the Dakar was excellent!
Stayed 4 nights in Apr 2023
Response from The Management on 28 Apr 2023
Dear Eyitayo, We greatly appreciate you taking the time to share this rewarding review on the Radisson Blu Hotel, Dakar Sea Plaza. We are glad that you found our property and its location "excellent".We all very much look forward to welcoming you again soon.Best regards, The Management

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a comfortable stay. There were a few things about Rm 210 (we also had Rm 208 connected): Bathtub spray component did not work Shower area leaked into the room Security woke us up at ~2am because a light was on outside the room
Stayed 3 nights in Apr 2023
Response from The Management on 13 Apr 2023
Dear Laura, It was a great pleasure for us to serve you and we would like to take the opportunity to thank you one more time for choosing the Radisson Blu Hotel, Dakar Sea Plaza. We appreciate you taking the time to share these constructive remarks. Please accept our apologies for the shortcomings. We look very much forward to welcoming you again, soon. Best regards,

10/10 Excellent

Sophia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, delicious food, very luxurious! The pool and outdoor bar are beautiful, with an incredible view of the ocean.
Stayed 5 nights in Mar 2023
Response from The Management on 6 Apr 2023
Dear Sophia, We appreciate you choosing the Radisson Blu Hotel, Dakar Sea Plaza for your stay in Dakar and for taking the time to share your appreciation with us. We are delighted to read how much you enjoyed your experience and we all look very much forward to welcoming you again on your next visit to Dakar.Best regards, The Management

10/10 Excellent

Gerard

Stayed 4 nights in Mar 2023
Response from La Direction on 30 Mar 2023
Bonjour Gerard, Nous tenons à vous exprimer notre profonde gratitude pour avoir choisi le Radisson Blu Hôtel, Dakar Sea Plaza et pour avoir pris le temps d'attribuer cette excellente note à notre établissement.Nous avons été ravis de vous servir et espérons avoir le plaisir de vous accueillir de nouveau très prochainement.Cordialement, La Direction

8/10 Good

Camilla

Stayed 2 nights in Mar 2023
Response from The Management on 16 Mar 2023
Dear Camilla, Thank you very much for the good rate awarded to the Radisson Blu Hotel, Dakar Sea Plaza. We all look very much forward to having the pleasure to welcome you again.Best regards, The Management

10/10 Excellent

Ali, LONG BEACH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place , to relax and spend good moments everything was great .thanks to the staff
Stayed 1 night in Feb 2023
Response from The Management on 8 Mar 2023
Dear Ali, We are delighted to read that everything was great at the Radisson Blu Hotel, Dakar Sea Plaza. We thank you very much for choosing our property and for taking the time to recommend it on Expedia. It was a real pleasure to serve you and we look very much forward to welcoming you again soon.Best regards, The Management

2/10 Terrible

Renato

Stayed 3 nights in Feb 2023
Response from The Management on 8 Mar 2023
Dear Renato, Thank you very much for taking the time to rate our property. We are very sorry to see that we didn't live up to your expectations and would like to extend our deepest apologies. We hope that you will give us the chance to welcoming you again and we promise to make your next experience memorable.Best regards, The Management

4/10 Poor

Cheick Tidiane

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nice hall
Stayed 1 night in Feb 2023
Response from The Management on 13 Feb 2023
Dear Cheikh Tidiane, Thank you very much for staying with us and for taking the time to share your comments on Expedia. We are pleased to read that you appreciated the nice hall.We hope that you will give us the opportunity to welcome you again and we remain to your entire disposal. Best regards,

8/10 Good

Jacek

Stayed 4 nights in Feb 2023
Response from The Management on 10 Feb 2023
Dear Jacek, We greatly appreciate the good rate awarded to the Radisson Blu Hotel, Dakar Sea Plaza on Hotels.com and we look forward to welcoming you again soon. Best regards,

8/10 Good

Ruth

Stayed 2 nights in Jan 2023
Response from The Management on 10 Feb 2023
Dear Ruth, Thank you very much for the good rate awarded to the Radisson Blu Hotel, Dakar Sea Plaza, on Hotels.com. We thank you very much for staying with us and we look forward to welcoming you again, on many more occasions. Best regards, The Management

8/10 Good

Mustapha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very scenic, fast check in , friendly staff, only issue is in room dining services - they keep messing up my orders, needs progress in that dept
Response from The Management on 11 Jan 2023
Dear Mustapha, We appreciate you taking the time to share with us your feedback after your stay at the Radisson Blu Hotel, Dakar Sea Plaza. We are very sorry about the issue with the room service. Be assured that necessary measures will be taken immediately to avoid such inconvenience to our guests in the future. We look very much forward to having the pleasure to welcome you again, on your next trip to Dakar and we remain at your entire disposal.Best regards, The Management

10/10 Excellent

mark, clayton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strong property!
Response from The Management on 10 Jan 2023
Dear Mark, We greatly appreciate you taking the time to share this comment on Expedia, after your experience at the Radisson Blu Hotel, Dakar Sea Plaza. Thank you very much for choosing our property and we all look very much forward to welcoming you again soon.Best regards, The Management

10/10 Excellent

Boye

Stayed 1 night in Oct 2022
Response from La Direction on 27 Oct 2022
Bonjour Boye, Nous tenons à vous exprimer notre profonde gratitude pour l'excellente note attribuée au Radisson Blu Hotel, Dakar Sea Plaza. Nous avons été ravis de vous servir et espérons avoir le plaisir de vous accueillir de nouveau très prochainement.La Direction

10/10 Excellent

Hassan

Stayed 2 nights in Oct 2022
Response from The Management on 14 Feb 2023
Dear Hassan, Thank you very much for the excellent rate awarded to the Radisson Blu Hotel, Dakar Sea Plaza. We all look very much forward to having the pleasure to welcome you again soon. Best regards,

10/10 Excellent

emily aida

Stayed 1 night in Oct 2022
Response from The Management on 27 Oct 2022
Dear Emily Aida, We greatly appreciate you choosing the Radisson Blu Hotel, Dakar Sea Plaza for your stay in Dakar and for taking the time to award this excellent rate to our property. We are glad that you appreciated your experience with us, and we all look very much forward to welcoming again, soon. Best regards, The Management

6/10 Okay

Assanatou

Liked: Cleanliness
Stayed 2 nights in Oct 2022
Response from The Management on 14 Feb 2023
Dear Assanatou, Thank you very much for visiting us and for taking the time to rate our property on Expedia. We hope that you will give us the opportunity to welcome you again and we promise to make your next stay memorable. Best regards,

8/10 Good

Christopher

Stayed 1 night in Oct 2022
Response from The Management on 14 Feb 2023
Dear Christopher, Thank you very much for choosing the Radisson Blu Hotel, Dakar Sea Plaza and for taking the time to post this good rate. We look very much forward to welcoming you again and we remain at your entire disposal. Best regards,

10/10 Excellent

sonia

Stayed 1 night in Oct 2022
Response from The Management on 14 Feb 2023
Dear Sonia, Thank you very much for the excellent rate awarded to the Radisson Blu Hotel, Dakar Sea Plaza. We all look very much forward to having the pleasure to welcome you again soon. Best regards,

6/10 Okay

Tima

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I liked the building and the infinisty pool. I didnt like the concierge service. The lady was not helpful and her reply to everything is "i ll get nack to you" but no followup and no help!
Stayed 3 nights in Sep 2022
Response from The Management on 16 Sept 2022
Dear Tima, Thank you very much for staying with us and for taking the time to share with us your feedback. We are very sorry to read about the issue with the concierge service. We value all guest feedback; these help to fine tune the service. Be assured that necessary measures will be taken to avoid such situation in the future. Otherwise, we are glad that you appreciated our property and particularly the infinity pool. We hope that you will give us the chance to welcoming you back and we promise you a memorable stay. Best regards,