Dai Lai Lake Hotels, Phuc Yen

"Five star aparthotel"

"Great choice near airport with helpful staff. Booking through Expedia was convenient but Expedia direct messages to hotel were unanswered. Phone number offered was working to confirm booking and airport shuttle pickup. "

"Lovely and clean room, well equipped. The washing machine was convenient. Had lunch at the restaurant when we arrived and Ricardo was amazing and very helpful. Breakfast was great, they change the Asian dishes on a daily basis, which was great. Only small issue is there's only one coffee machine and even though there was a jug of coffee on the side, can get pretty crowded during busy times. Location was a bit far from the centre but it was what we wanted. Going to the old quarter was easy and cheap with Grab. There's also a mini mart across the street if you need to buy basic necessities. Staff were great, friendly and helpful. Only niggling thing is they only give one key card and despite asking for another one, told it's standard to only issue one. Means that my husband and I have to pretty much stick together, which was inconvenient especially since we need it to operate the lift as well. So when we just came back from a day out and he wanted to have a smoke first, either i'd have to hang around with him or he had to take me upstairs first before going back down. All in all, still good and would definitely stay there again if we ever visit the city again in the future."

"Hshdh"

"Friendly staff"

"Fabulous hotel with amazing staff and facilities. Although this hotel is about 2km from the old quarter don’t let this put you off! Download the grab app and use taxis. We moved here after a very bad experience with a hotel in the old quarter and we are so pleased we did. From the size of the room to the amazing staff ( and breakfast Choices) you won’t be disappointed staying here. By Westlake, there are wonderful restaurants, views and beauty spas walking distance from the hotel. Particular praise to the reception staff and Truc Quynh in the restaurant who made us feel like VIPS."

"Everything was better than expected "

"Great experience, spacious rooms, newly renovated hotel. "

"Great service! Great interior. Everyone is very professional & polite"