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"The hotel benefits from a fairly good location; however, it is somewhat isolated, with no nearby shops or restaurants within easy walking distance. Due to that, guests are largely dependent on the hotel’s in-house dining options or in-room dining services. Unfortunately, the pricing reflects this lack of external alternatives and feels excessively high- for instance, a simple cup of tea was priced at 700 via in-room dining. On one occasion, when I ordered food through Swiggy, the staff requested my room number before allowing the delivery inside the premises, which seemed unnecessary and somewhat intrusive. The bathroom facilities could also use improvement. Despite the shower door being closed, water tended to leak out onto the bathroom floor, indicating poor design or maintenance. During check-in, I was informed that I had been upgraded to a newly renovated room; however, the room did not feel noticeably different or upgraded in any meaningful way. This gave the impression that the “upgrade” was more of a gesture than a tangible enhancement. On a positive note, the check-in process was smooth and efficient, and the checkout experience was acceptable, though not particularly noteworthy."

"Staff was very helpful"

"nice"

"Nice views, lovely spa facilities. Enjoyed the Horizon Lounge. Great breakfast spread but can be a wait to get in"

"Excellent food, hospitality and service "

"Spacious, Clean but dated rooms and lack of amenities, staff is helpful, warm and welcoming. Breakfast buffet lacked in quality. Spa is average. "

"Lovely hotel in the best part of town. Highly recommended."

"The NCR region has two hotels operating under the name “Leela Ambience,” which has created significant confusion among customers. This ambiguity has had real financial consequences, with guests frequently booking or traveling to the wrong property, resulting in unnecessary expenses and considerable inconvenience."

"Great location and lovely hotel. Breakfast buffet is not impressive and the food is ok. Spa is fantastic! Ask for Cindy who does great massage!"