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Reviews of Sleep Inn Culiacan

3 out of 5
Sleep Inn Culiacan
Rotarismo 1545 Pte Desarrollo, Urbano Tres Rios, Culiacán, SIN

Reviews

8.6

Excellent

Rating 10 - Excellent. 204 out of 427 reviews" "
Rating 8 - Good. 144 out of 427 reviews" "
Rating 6 - Okay. 56 out of 427 reviews" "
Rating 4 - Poor. 11 out of 427 reviews" "
Rating 2 - Terrible. 12 out of 427 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Ecommerce on 9 Feb 2024
Agradecemos su preferencia al elegir en su reciente estancia. Nos alegra conocer que hemos cumplido con sus expectativas de servicio y calidad. Nos encantaría tener la oportunidad de recibirla nuevamente en esta su casa y asegurarnos de conseguir una vez más su completa satisfacción, sobre todo hacer que su experiencia en el hotel sea extraordinaria. Un especial saludo

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ecommerce on 8 Nov 2023
Agradecemos su preferencia al elegir en su reciente estancia. Nos alegra conocer que hemos cumplido con sus expectativas de servicio y calidad. Nos encantaría tener la oportunidad de recibirla nuevamente en esta su casa y asegurarnos de conseguir una vez más su completa satisfacción, sobre todo hacer que su experiencia en el hotel sea extraordinaria. Un especial saludo.

6/10 Okay

Jesus

Liked: Amenities
l like the parking l don't like the sheets and towels
Stayed 2 nights in Sep 2023
Response from Ecommerce on 30 Sept 2023
Estimado Huésped: Fue un placer recibirlo en esta su casa, aprovecho para agradecerle su preferencia al escogernos como su primera opción de hospedaje. Revisaremos el tema de oportunidad que nos menciona, para darle seguimiento y lograr brindarle el servicio y calidad que usted y todos nuestros huéspedes merecen. Esperando nos dé la oportunidad de recibirlo nuevamente, quedo a sus órdenes para cualquier comentario adicional

2/10 Terrible

Jorge

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t sleep is too noisy also too dirty and the hotel employees were not too helpful
Stayed 4 nights in Sep 2023
Response from Ecommerce on 30 Sept 2023
Estimado Huésped: Fue un placer recibirlo en esta su casa, aprovecho para agradecerle su preferencia al escogernos como su primera opción de hospedaje. Revisaremos el tema de oportunidad que nos menciona, para darle seguimiento y lograr brindarle el servicio y calidad que usted y todos nuestros huéspedes merecen. Esperando nos dé la oportunidad de recibirlo nuevamente, quedo a sus órdenes para cualquier comentario adicional

4/10 Poor

sirahuen

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
All común areas was very hot even breakfast room Air conditioning remote control was broken I ask for housekeeping wait for ever to get it done and was dond incomplete
Stayed 2 nights in Jul 2023
Response from Ecommerce on 4 Aug 2023
Estimado huésped, agradecemos sus comentarios son muy importantes para nosotros Nos apena que haya pasado por esta situación trabajaremos en areas señaladas Saludos

10/10 Excellent

Margarita

Stayed 1 night in Jun 2023
Response from Ecommerce on 4 Aug 2023
Estimado huesped, agradecemos sus comentarios son muy importantes para nosotros Nos alegra que haya disfrutado su estanciaLo invitamos a hospedarse nuevamente con nosotros en su próxima visita a la ciudadSaludos

10/10 Excellent

Erica Saria

Stayed 3 nights in Apr 2023
Response from Ecommerce manager on 20 June 2023
Fue un placer recibirle, lo esperamos pronto.

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet. Great shower & comfy beds & pillows. Very good breakfast & friendly service all round. Good value.
Stayed 1 night in Mar 2023
Response from Ecommerce Manager on 30 Mar 2023
Es un gusto saludarle en nombre de todo nuestro equipo.Me gustaría aprovechar esta respuesta para agradecerle por esta gran calificación y por supuesto, por sus comentarios acerca de su experiencia, la amabilidad y el servicio de nuestros asociados, la limpieza de las habitaciones, el desayuno y nuestra ubicación.Esperamos tenerle muy pronto de vuelta como huésped o visitante.Saludos,Ecommerce Manager

10/10 Excellent

Frankie

Business traveller
Liked: Cleanliness, staff & service
Great place to stay
Response from Ecommerce manager on 6 Mar 2023
Fue un placer recibirle.

2/10 Terrible

Jaime

Travelled with family
Liked: Cleanliness
Not a good place to stay very noisy walls are thin you could hear everything. I only slept about 2 or 3 hours each night because of the noise level. I do not recommend this place to anyone.
Stayed 2 nights in Feb 2023
Response from Ecommerce Manager on 22 Feb 2023
De antemano reciba nuestras disculpas, trabajaremos en mejorar cada detalle.

6/10 Okay

Walter

Liked: Cleanliness, staff & service, amenities
The hot water was horrible, on and off. Several cold showers
Stayed 4 nights in Feb 2023
Response from Ecommerce Manager on 16 Feb 2023
Buenos días Walter. Muchas gracias por su calificación y comentarios, trabajamos en pro de mejorar cada día. Esperamos su próxima visita sea mucho mejor.

6/10 Okay

María

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that it was to noisy. The doors slam very hard all night long.
Response from Ecommerce Manager on 5 Jan 2023
Fue un placer recibirle, lo esperamos pronto.

6/10 Okay

Jorge

Business traveller
Liked: Cleanliness, staff & service
Staff was very helpful Bathroom needs updating and better lighting door too narrow
Stayed 3 nights in Aug 2022
Response from Ecommerce Manager on 31 Aug 2022
We are sorry for the inconvenience you had, we reviewed each point with the staff in charge.

10/10 Excellent

Mario Hhumberto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place
Stayed 1 night in Jul 2022
Response from Ecommerce Manager on 19 July 2022
Fue un placer recibirle, lo esperamos pronto.

2/10 Terrible

Ma Angelica Niño

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Really small rooms, not extra blankets, not iron, the dryer never worked and sooo noise.. food same everyday and if you get early get some food or after 9am was nothing left.. never stay here again
Stayed 5 nights in Mar 2022
Response from Ecommerce Manager on 22 Mar 2022
We are sorry for the inconvenience you had, we reviewed each point with the staff in charge.

2/10 Terrible

Jaime

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022
Response from Ecommerce Manager on 19 Apr 2023
Esperamos darle la bienvenida en un futuro no muy lejano.

8/10 Good

Lino A

Liked: Cleanliness, property conditions & facilities, room comfort
Traveled for the weekend and stayed there 1 night. When we git there they
Stayed 1 night in Feb 2022
Response from Ecommerce Manager on 17 Feb 2022
Le esperamos pronto.

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Ecommerce manager on 1 Feb 2022
Fue un placer recibirle.

10/10 Excellent

Georgina

Stayed 7 nights in Dec 2021
Response from Ecommerce Manager on 22 Jan 2022
Fue un placer reciibrle.

8/10 Good

Ricardo

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Amable servicio, buen hotel para descansar solo que son muy chicos los cuartos el baño tenia un olor fuerte a drenaje y solo avia una toalla y eramos 2 personas
Stayed 2 nights in Dec 2021
Response from Ecommerce Manager on 3 Jan 2022
Agradecemos su visita Ricardo.

4/10 Poor

MAJED, Thornton

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Dirty sheets and towels they need to be replaced by new ones
Stayed 3 nights in Nov 2021
Response from Gerente General on 23 Nov 2021
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Paula De León

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable,
Stayed 1 night in Sep 2021
Response from Ecommerce on 13 Sept 2021
Estimado huésped, agradecemos el tiempo que tomo en dejar sus comentarios son muy importantes para nosotros, nos alegra que haya disfrutado su estancia en nuestro Hotel y que se haya cumplido con sus expectativas de hospedaje. Lo invitamos a hospedarse nuevamente con nosotros en su próxima visita a la ciudad. Reciba un saludo cordial

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 1 night in Sep 2021
Response from Ecommerce on 6 Sept 2021
Estimado huésped, agradecemos el tiempo que tomo en dejar sus comentarios nos alegra que haya disfrutado su estancia en nuestro Hotel y que se haya cumplido con sus expectativas de hospedaje. Lo invitamos a hospedarse nuevamente con nosotros en su próxima visita a la ciudad. Saludos

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Ecommerce on 11 Sept 2021
Estimado huesped, agradecemos el tiempo que tomo en dejar sus comentarios, nos alegar que haya disfrutado su estancia con nosotros. Lo invitamos a hospedarse en nuestro Hotel en su próxima visita a la ciudad. Saludos cordiales

8/10 Good

araceli

Stayed 2 nights in Jul 2021
Response from Ecommerce on 17 Sept 2021
Estimado huésped, agradecemos el tiempo que tomo en dejar su calificación, nos alegra que haya disfrutado su estancia en nuestro Hotel. Lo invitamos a hospedarse con nosotros en su próxima visita a la ciudad. Saludos cordiales

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very nice 👌
Stayed 4 nights in Jul 2021
Response from Ecommerce on 18 Aug 2021
Estimado huésped agradecemos el tiempo que tomo en dejar sus comentarios, nos alegra que haya disfrutado su estancia con nosotros. Lo invitamos a hospedarse nuevamente en su próxima visita a la ciudad. saludos cordiales

8/10 Good

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Ecommerce Manager on 13 May 2021
Agradecemos su preferencia y calificación, será un placer recibirle nuevamente.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Ecommerce Manager on 13 May 2021
Agradecemos su preferencia y calificación, será un placer recibirle nuevamente.

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Very clean hotel, great food and friendly staff
Stayed 1 night in Apr 2021
Response from Ecommerce Manager on 13 May 2021
Agradecemos su preferencia y calificación, será un placer recibirle nuevamente.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love Culiacan
Clean and very friendly staff
Stayed 1 night in Apr 2021
Response from Ecommerce Manager on 13 May 2021
Agradecemos su preferencia y calificación, será un placer recibirle nuevamente.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper convenient and affordable
Stayed 1 night in Mar 2021
Response from Ecommerce Manager on 5 Apr 2021
Agradecemos su calificación, le esperamos pronto.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs Exterminator
Bunch of bugs coming out of the bathroom sink.
Stayed 1 night in Mar 2021
Response from . on 4 Apr 2021
Estimado huésped; Su opinión es muy importante para nosotros y lamentamos mucho la experiencia no tan grata que paso al hospedarse con nosotros. . Le podemos asegurar que vamos a utilizar esta información para enriquecer nuestros continuos esfuerzos de mejorar las experiencias para cada uno de nuestros huéspedes. Esperamos que nos de otra oportunidad para demostrarle que hemos mejorado. Atentamente, Monserrat Estrada Gerente General SLEEP INN CULIACAN 667-283-7000

2/10 Terrible

Priscilla

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very small and the a/c unit made noise while in use as if it was going to fall off the wall. When towels were requested staff gave us a hard time. We had requested our room to not be cleaned and it was cleaned anyways. The hallway smelled of cigarettes. Pillows were very uncomfortable and we were not happy with our stay here
Stayed 3 nights in Mar 2021
Response from . on 31 Mar 2021
Dear guest; Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. Your opinion is very important to us and we regret not having met your expectations on this occasion. We can assure you that we will use this information to enrich our ongoing efforts to create an enjoyable experience for each of our guests. We hope you give us another chance to show you that we have improved. Sincerely, Monserrat Estrada General manager SLEEP INN CULIACAN 667-283-7000

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021
Response from Ecommerce on 9 Mar 2021
Estimado huésped, agradecemos el tiempo que tomo en dejar sus comentarios nos alegra que haya disfrutado su estancia con nosotros. Lo invitamos a hospedarse con nosotros en su próxima visita a la ciudad. Saludos cordiales

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very recommended
Nice cozy hotel for a short stay. Very clean and the staff was very friendly.
Stayed 1 night in Feb 2021
Response from Ecommerce on 25 Feb 2021
Estimado huésped, agradecemos el tiempo que tomo en dejar sus comentarios son muy importantes para nosotros ya que nos motivan a mejorar y trabajar en áreas señaladas. Saludos cordiales

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2020
Response from Ecommerce on 23 Jan 2021
Estimado huesped, agradecemos el tiempo que tomo en dejar sus comentarios son muy importantes para nosotros ya que nos motivan a mejorar y trabajar en áreas señaladas. Nos alegra que haya disfrutado su estancia con nosotros. Lo invitamos a hospedarse en nuestro hotel en su próxima visita a la ciudad. Saludos cordiales

6/10 Okay

Jose C

Liked: Staff & service
Stayed 1 night in Jan 2021
Response from Ecommerce on 23 Jan 2021
Estimado huesped, agradecemos el tiempo que tomo en dejar sus comentarios son muy importantes para nosotros ya que nos motivan a mejorar y trabajar en áreas señaladas. Nos alegra que haya disfrutado su estancia con nosotros. Lo invitamos a hospedarse en nuestro hotel en su próxima visita a la ciudad. Saludos cordiales

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it I was so comfy and private I enjoyed everything from this trip thank you very nice hotel I will 100 percent stay here again
Stayed 4 nights in Jan 2021
Response from Ecommerce on 23 Jan 2021
Estimado huesped, agradecemos el tiempo que tomo en dejar sus comentarios son muy importantes para nosotros ya que nos motivan a mejorar y trabajar en áreas señaladas. Nos alegra que haya disfrutado su estancia con nosotros. Lo invitamos a hospedarse en nuestro hotel en su próxima visita a la ciudad. Saludos cordiales

8/10 Good

julio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
La verdad estaba bien recomendado si vas de paso no es como para quedarte varios días
Stayed 1 night in Dec 2020
Response from Ecommerce on 23 Jan 2021
Estimado huesped, agradecemos el tiempo que tomo en dejar sus comentarios son muy importantes para nosotros ya que nos motivan a mejorar y trabajar en áreas señaladas. Nos alegra que haya disfrutado su estancia con nosotros. Lo invitamos a hospedarse en nuestro hotel en su próxima visita a la ciudad. Saludos cordiales

6/10 Okay

Laura

Travelled with group
Liked: Room comfort
Stayed 1 night in Aug 2020
Response from Gerente General on 5 Sept 2020
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

4/10 Poor

Desmond

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not ready for prime time
Beds had top sheets on top of outer blankets instead of on top of the fitted sheets. Asked 3 times for additional top sheets and towels. Hair dryer was not working. Hotel offered room service menu but when we attempted to order we were told that they did not offer that service (???) Just not a well run hotel
Stayed 1 night in Feb 2020
Response from Sleep Inn Culiacan on 13 Feb 2020
Dear Desmond, we appreciate your feedback. We will address your comments to the right area.

6/10 Okay

David

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities
The staff was great! The rooms themselves were sufficient space and the beds comfortable, but the bedding was stained, no hot water, no pool, no gym, and you could hear every noise imaginable. Sadly we may look for another place to stay the next time. Too bad because they have a nice staff.
Stayed 1 night in Nov 2019
Response from Sleep Inn Culiacan on 27 Nov 2019
Dear David, we're glad to know that our staff treated you as you deserve. We apologize for the inconvenients with the bedding and the water, we'll address your feedback to the right area so we can improve our service.

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019
Response from Revenue Management on 2 Aug 2019
Le agradecemos.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Ecommerce on 26 June 2019
Estimado huésped, agradecemos su calificacion nos alegra que haya disfrutado su estancia en nuestro Hotel lo invitamos a hospedarse con nosotros en su próxima visita a la ciudad. Saludos cordiales

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The security garrd very nice helped with my luggage
Stayed 3 nights in Jun 2019
Response from Ecommerce on 22 June 2019
Dear guest, we appreciate the time to leave your comments, we are glad you enjoyed your stay at our Hotel. We invite you to stay with us on your next visit to the city Best regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I realy like everything the breakfast was delicious the location great and employees super friendly for me was perfect the way i expected thanks
Stayed 4 nights in May 2019
Response from Management on 9 May 2019
Dear guest, we appreciate your comments, we are glad you enjoyed your time with us. We invite you to stay at your next visit to the city. Best regards

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SLP Ibis
Bed was very comfortable and staff was very helpful. Small room but very clean and modern.
Stayed 1 night in Jan 2019
Response from Management on 6 May 2019
Dear guest, we appreciate your comments, we are glad you enjoyed your stay at our Hotel. We invite you to stay with us on your next visit to the city. Best regards

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Gerencia on 28 Feb 2019
Estimado huésped, agradecemos sus comentarios nos alegra que haya disfrutado su estancia en nuestro Hotel lo invitamos a hospedarse con nosotros en su próxima visita a la ciudad. Saludos Cordiales

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Casa Ley headquarters, clean and modern property
Stayed 1 night in Nov 2018
Response from Management on 27 Nov 2018
Dear guest, we appreciate your comments are very important for us as they motivate us to keep improving and provide memorable experiences, we are glad you enjoyed your stay at our hotel we invite you to stay with us on your next visit to the city. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price for the stay
Perfect for what we needed
Stayed 1 night in Oct 2018
Response from Magenament on 30 Oct 2018
Dear guest, we are glad you enjoyed your stay at our hotel, thank you for leaving your comments are very important for us as it motivates us to keep improving. Best regards