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Hotel Spa Santa Ana

3.0 star property

Choose dates to view prices

At Hotel Spa Santa Ana, you can look forward to free continental breakfast, an arcade/games room and laundry facilities. Treat yourself to some rest and relaxation at Sala Murillo, the on-site spa. In addition to a business centre and a steam room, guests can connect to free in-room WiFi.

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$117
19 Mar - 20 Mar

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Queen Room

In-room dining

Queen Room

Highlights

Soundproofed
LED TV
Private bathroom
Rainfall showerhead
Satellite channels
In-room massage
Iron/ironing board
Daily housekeeping
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Soundproofed
LED TV
Private bathroom
Rainfall showerhead
Satellite channels
In-room massage
Iron/ironing board
Daily housekeeping
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Soundproofed
LED TV
Separate bedroom
Private bathroom
Rainfall showerhead
Satellite channels
In-room massage
Iron/ironing board
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

View all photos for Quadruple Room

Soundproofing, iron/ironing board, free WiFi, bed sheets

Quadruple Room

Highlights

Soundproofed
LED TV
Private bathroom
Rainfall showerhead
Satellite channels
In-room massage
Iron/ironing board
Daily housekeeping
  • Sleeps 4
  • 1 Double Bed and 3 Single Beds

View all photos for Suite

Suite

Suite

Highlights

Separate dining area
Soundproofed
Kitchen
Full-sized fridge/freezer
LED TV
Separate bedroom
Private bathroom
Rainfall showerhead
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
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About the area

Located in Cuenca, Hotel Spa Santa Ana is in the city centre. New Cathedral of Cuenca and Casa de los Arcos Art Museum are local landmarks, and some of the area's activities can be experienced at San Francisco Plaza Market and Plaza Rotary Market. Cuenca Municipal Planetarium and University of Cuenca's Orchid Garden are also worth visiting. Visit our Cuenca travel guide
Map
Pdte. Córdova, Cuenca, Azuay

What's nearby

  • Santo Domingo church at night, as seen from a rooftop on Park Calderon
    Calderon Park
    2 min walk - 0.2 km
  • Aerial View of New Cathedral in center of Cuenca, Ecuador
    New Cathedral of Cuenca
    3 min walk - 0.3 km
  • Cuenca, Ecuador - Stairs from Calle Larga to Rio Tomebamba
    Río Tomebamba & Calle Larga
    7 min walk - 0.6 km
  • University of Cuenca's Orchid Garden
    5 min walk - 0.5 km
  • Alejandro Serrano Aguilar Stadium
    12 min walk - 1.0 km

Getting around

  • 14n - Antonio Borrero Station
    6 min walk
  • Gaspar Sangurima Tram Station
    12 min walk
  • Cuenca (CUE-Mariscal Lamar)
    12 min drive

Restaurants

  • Nevius Coffee Rooftop
    1 min walk
  • hostal | bar yakumama
    3 min walk
  • Angelus by Tutto Freddo
    3 min walk
  • Sunrise Cafe
    4 min walk
  • Negroni
    3 min walk

About this property

Hotel Spa Santa Ana

Hotel located in Downtown Cuenca
Take advantage of free continental breakfast, an arcade/games room and laundry facilities at Hotel Spa Santa Ana. Indulge in some rest and relaxation at Sala Murillo, the on-site spa. In addition to a business centre and a steam room, guests can connect to free in-room WiFi.
Other perks include:
  • Free self-parking
  • Tour/ticket information, 80 meeting rooms and smoke-free property
  • A front desk safe, concierge services and a 24-hour front desk
Room features
All guestrooms at Hotel Spa Santa Ana feature comforts such as free WiFi and sound-insulated walls.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and shampoo
  • 32-inch LED TVs with satellite channels
  • Wardrobes/cupboards and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Steam room

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 80 meeting rooms
  • Business centre

Full-service spa

  • Hot tub
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Handrails in hallways
  • Lever door handles
  • Lift (155 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways (157 centimetre wide)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • Restaurant dining guides

More

  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 15 per pet, per day
Service animals are welcome, and are exempt from fees
2 total pets

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

suites y spa Santa Ana
Hotel Spa Santa Ana Hotel
Hotel Spa Santa Ana Cuenca
Hotel Spa Santa Ana Hotel Cuenca

Frequently asked questions

Is Hotel Spa Santa Ana pet-friendly?

Yes, Hotel Spa Santa Ana allows pets (limit 2 total). There's a fee of USD 15 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Hotel Spa Santa Ana?

As of 7 Mar 2026, prices found for a 1-night stay for 2 adults at Hotel Spa Santa Ana on 19 Mar 2026 start from AU$117, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Spa Santa Ana?

Self-parking is free at this property.

What time is check-in at Hotel Spa Santa Ana?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Spa Santa Ana?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Hotel Spa Santa Ana located?

Located in Downtown Cuenca, this spa hotel is steps away from Calderon Park, Convent of the Assumption and San Francisco Plaza Market. New Cathedral of Cuenca and Museum of the Canari Identity are also within 5 minutes. Gaspar Sangurima Tram Station is 12 minutes by foot and Unidad Nacional Tram Station is 23 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Spa Santa Ana Reviews

6.6

7.0

Cleanliness

6.0

Amenities

7.8

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 8 out of 28 reviews
Rating 8 - Good. 4 out of 28 reviews
Rating 6 - Okay. 7 out of 28 reviews
Rating 4 - Poor. 5 out of 28 reviews
Rating 2 - Terrible. 4 out of 28 reviews

Reviews

6/10 Okay

edwin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Breakfast didnt get serve what I need make me wait for a long time for nothing. The rest everything was good and clean.
Stayed 1 night in Jul 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and very polite.
Stayed 2 nights in Jul 2022

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cuenca stay

I liked my stay in this hotel. Good service, pro stuff.
Stayed 1 night in Nov 2022

4/10 Poor

Ricardo

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is very pretty, very nice staff. Those are the only compliments that Ican give.
Stayed 2 nights in Sep 2022

6/10 Okay

Isac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa, jacuzzi and pool not included in the prize for the room
Stayed 1 night in Jul 2025

4/10 Poor

Javier

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is NOT a 3 star hotel or even close to it. Really felt more like a Hostal to be honest. Super noisy-bring ear plugs. Area is great though and right in the middle of it all.
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
The spa facilities not working, pool looked dirty.
Stayed 1 night in Jan 2023

4/10 Poor

Leon

The place is nothing like in the promotional photos, the room was small, not enough towels, TV didn't work, window is indoors so no sun light and ventilation, extremely noise due to the fact that rooms are very close to each other and the noice comes from other rooms, from the corridor, from the main entrance, etc. We couldn't sleep all night due to noise neighbors. Limited facilities with a lot of inconveniences.
Stayed 1 night in Nov 2025

4/10 Poor

Melina

Disliked: Cleanliness, amenities, property conditions & facilities
Habitación húmeda, fria, con polvo. Deben incluir cobijas más abrigadas en la cama, las solicité y no me ayudaron.
Stayed 1 night in Nov 2025

6/10 Okay

Verónica

Disliked: Staff & service
No respetan la tarifa de la app. Me cobraron un adicional, por un niño que lo inclui al momento de reservar.
Stayed 1 night in Sep 2024

6/10 Okay

fran

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
la piscina , hidro masaje deberían estar en mejores condiciones. De ahí el lugar me parece muy bien para pasar una noche.
Stayed 1 night in Aug 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities
La ducha estaba tapada y el lava manos. Nunca lo arreglaron. Pedí un día más y luego de darme una tarifa; la subieron casi al doble
Stayed 3 nights in Aug 2024

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Casi casi

La habitación un poco pequeña pero con lo básico, me hubiese gustado contar al menos con una botella de agua en la nevera, que aunque tenía estaba vacía
Stayed 2 nights in Jul 2024

8/10 Good

Odette

Liked: Staff & service, property conditions & facilities, room comfort

Entrada a piscina

Atencion buena Espacio agradable Solo k el area de entrada a la piscina estaba llena de agua
Stayed 1 night in Feb 2023

2/10 Terrible

Jaime

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nooo me gusto nada pues ,llegamos y en el baño solo havia un Rollo de papel higienico casi por terminar,en la cama 2 toallas enrrolladas,humedas,y sucias,baje y Reclame y mejor dieron unas secas,y luego tenia que madrugar a viajar y nooo huvo agua ni para lavarse la cara,y el precio de estadia,superior a otros que he estado en cuenca ,con mejor servicio y mejor atencion me senti Robado pues cobraron por adelantado,ese citio es una porqueria
Stayed 2 nights in Dec 2022

6/10 Okay

NORIEL

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Malestar en el momento de confirmación de la reserva, el cuarto estaba con la ventana del baño rota por donde entraba el frio.
Stayed 2 nights in Aug 2022

10/10 Excellent

Hector Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Feliz estadía

Excelente atención. La señorita recepcionista, Catalina, muy amable y dispuesta a brindar atención y ayuda en el momento requerido. Espero pronto regresar…
Stayed 4 nights in May 2022

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tranquilo
Stayed 3 nights in Apr 2022

10/10 Excellent

LUOFENG

Stayed 1 night in Aug 2025

10/10 Excellent

Juan

Liked: Property conditions & facilities
Stayed 13 nights in Feb 2025

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Yael

Stayed 2 nights in Jan 2025

2/10 Terrible

Augusta

Stayed 2 nights in Jun 2024

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

4/10 Poor

CARLOS FERNANDO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023