Crownhill Park Hotels, San Antonio

"The hotel is under new management and they have their work cut out for them. My room was by the broken elevator, which meant us two little old ladies (66 and 82) had to walk all the way around the building to get to an elevator to go down to the ground floor. We called housekeeping for items that we needed in our room and most of our requests got ignored. They did bring a new coffee maker when ours didn’t work and they changed out the blinking light bulb in the bathroom, but we had to go all the way down to the front desk to get coffee and cups. The Wi-Fi in our room did not work the whole time we were there. Although most of the staff was cordial and pleasant, they did not have enough people to get the job done. The restaurant is closed for renovations and the taco place only had one person working to serve breakfast to the 100 guests from our convention. When we checked out, they graciously gave us a discount on our over priced room, but we expected better from an historic landmark. Maybe I will go back when the renovations are finished and give it another chance."

"The shower was dirty and disgusting, the room smelled, and even after multiple requests they couldn’t bring me a new Kleenex box. I had to wait on hold and at the front desk just to speak to someone. I was there for a conference and stayed for two nights and left before the third. Don’t stay here unless you have no other choice."

"All good"

"Nice over all experience!"

"Please find the person that triggered the fire alarm; that was a terrifying experience."

"Yes"

"Was skeptical after reading reviews but was VERY IMPRESSED with this resort! Villa, pool, amenities (kids activities like s’mores, slime, diving for diamonds), yoga, waterslides and lazy river and hot tubs were all well kept and much enjoyed by our 7 year old. We would return - don’t let bad reviews fool you."

"Very clean room and great staff"

"Our room was fabulous. It was huge and so clean. Location is so great. Across from HEB (I think that’s the name) grocery store with fresh pizza and sandwiches. River Walk is about a four block walk. Loves this location!"