Cross Creek East Holidays from AU$2,214

Unfortunately, my stay was affected by a significant issue that I wish had been disclosed at check-in. When I arrived, the staff asked whether I preferred a room on the fourth or fifth floor. However, I was not informed that the fifth floor was undergoing renovation. Had I been told about the construction, I would have chosen the fourth floor instead. The elevator closest to my room was out of service, which meant that every time I went to my room, I had to walk through the renovation area on the fifth floor. At the time of my stay, the area did not appear to be fully organized or ready for guests to walk through. Parts of the hallway were very dark, and I did not see any security cameras in that section, which made me feel particularly uncomfortable when walking through it alone. This was also especially inconvenient when I first arrived because I was traveling with two large suitcases and one smaller suitcase. Having to navigate my luggage through a poorly lit construction area just to reach my room was not something I expected as a hotel guest. I hope the hotel can improve communication with guests during renovations.

The lack of communication between staff members to guest was atrocious.

The staff was great and very helpful. My room had a weird smell and they moved me with no issues. Breakfast was great. Very clean rooms and hotel as whole. They had construction going on on one side of the building and you wouldn’t know if you hadn’t seen the trucks.

This place is one of worst apartments we have rented from. Per email we’re supposed to have code for the key box 72 hours. Then it said 30 mins before check in. No code was ever given. We had to then call 4 numbers to even a property manager to let us in. When you walked into apartment all you could smell was weed. We finally got into apartment at 345. We change clothes and head to pool for an hour. Which there is no signage or map to property any where. Mind this is why rented this space for weekend was to be able to relax at the pool only to find out it was chain shut down. When asked the manager on text because your contact info didn’t have enough service mind that was supposed to be 24/7. Now let’s go sercuirty. While showering to get ready for the evening I hear a knock on the door. I’m in the middle of the shower and didn’t answer it. My people were inside the apartment the maintenance man walked in apartment. And was knocking on the bathroom door. If this a not a violation I don’t know what is. To find out he was in wrong apartment. Now let’s go main security issue. The main door doesn’t lock. You shut the door and you can open right up with no keys. The bedroom door have key on the living room side but no way to lock it on inside so we are having to secure all belongs 24/7 because our apartment doesn’t lock or even the bedrooms. How well do you think you could sleep. Let talk about the little details. Have you actually tried to sleep on bed ?

restaurant wasn’t open, so there was no Rte service or breakfast several days