Pool

Reviews of House in Cozumel with pool #28


Reviews

2.0
Rating 10 - Excellent. 0 out of 1 reviews" "
Rating 8 - Good. 0 out of 1 reviews" "
Rating 6 - Okay. 0 out of 1 reviews" "
Rating 4 - Poor. 0 out of 1 reviews" "
Rating 2 - Terrible. 1 out of 1 reviews" "

2.0/10

Cleanliness

Reviews

2/10 Terrible

Kayla K.

Disliked: Cleanliness
Don't stay here. Threatening manager. Ugly condo
The condo was not like the pictures. Toilet seats in the corner of the bathrooms and not on toilet. Dirty ugly cement wall for a view. Half roll of toilet paper to share for 3 bathrooms. No fitted sheets on the beds. Expected to sleep on bare mattress with a sheet and quilt. The rooftop was full of dirt and unclean gross hottub. We asked aboit it and the manager said we werent aloud on the rooftop that was accessable through our rented condo. But they did not lock it up. They have a threatening manager who yelled at friend when we tried to explain our views and ask when we can pick up our belongings. She wouldn't let him finish talking and kept yelling we are done with you. She was confrontational and lied about our actions to VRBO. She called us liars. We have video of her content. We did not stay more than one night at this condo as it was awful and unwelcoming. We had to ask how to get into the condo the day of travel. They did not communicate to us prior. Manager was the most unprofessional person we have ever met. Worst experience I've ever had. Do not stay here!
Stayed 9 nights in Mar 2022
Response from VrboOwner on 18 May 2022
Buen día. Agradecemos sus comentarios nos ayuda a mejorar y así brindar un mejor servicio sin embargo tratamos de solucionar sus problemas lo antes posible, pero no se dejo apoyar por parte de nosotros. Entendemos la situación y esperamos que no vuelva a pasar alguna situación similar, pero nosotros no tratamos mal a nuestros huéspedes.