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Reviews of Hotel Mary Carmen

2 out of 5
Hotel Mary Carmen
Quinta Avenida N. 132, 1ra Sur y Adolfo Rosado Salas, Cozumel, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 227 out of 407 reviews" "
Rating 8 - Good. 138 out of 407 reviews" "
Rating 6 - Okay. 29 out of 407 reviews" "
Rating 4 - Poor. 10 out of 407 reviews" "
Rating 2 - Terrible. 3 out of 407 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
You couldn’t ask for a better location, and the staff was as helpful as could be. AC worked great.
Stayed 3 nights in Mar 2024
Response from Hotel Mary Carmen on 28 Mar 2024
Thank you so much for booked with us, we really loved hosting you. We really appreciate your review.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed here for one night but we loved it! The hotel is quaint and unique. The front desk staff was fantastic and answered all of our questions, helped us with scooter rentals, and gave us tips on things to see and do. We also loved that there were so many dining and shopping options within walking distance. We would stay here again.
Stayed 1 night in Mar 2024
Response from Hotel Mary Carmen on 25 Mar 2024
Thank you Julie for this lovely review, we are very happy that you enjoyed your vacations with us. Please feel welcome anytime!!

8/10 Good

Jamie

Liked: Cleanliness, staff & service
Disliked: Amenities
Likes. Older property for the nostalgic. Turtles in the courtyard. Hotel is about 300 meters to the ferry terminal. Quiet area. Dislikes The walls are thin (you can hear your neighbors). No refrigerators in rooms. You can rent a frig for 300 pesos/day. Nearby OXO store stops selling alcohol at 5pm. Streets are like a ghost town after 6pm due to cruise ship clientele returning to ships.
Stayed 6 nights in Mar 2024
Response from Hotel Mary Carmen on 25 Mar 2024
Thank you Jamie for your review, we hope you have your stay in Cozumel . The convenience store, oxxo, just in sunday they stop selling alcohol, i dont know if it is in all Mexico, but Quintana Roos goverment, have this rul : (

8/10 Good

Cornelio

Stayed 1 night in Mar 2024
Response from Hotel Mary Carmen on 2 Apr 2024
Muchas gracias por elegirnos para su estadía en Cozumel

10/10 Excellent

Paul, Wilmington

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have used Mary Carmen for short stays over the years when airline schedules and resort schedules did not match up. Very friendly and close to food / shopping in downtown San Migel.
Stayed 1 night in Feb 2024
Response from Hotel Mary Carmen on 11 Mar 2024
Thank you so much for your valuable time to write us kind feedback. We will be looking forward to welcome you again .

10/10 Excellent

ADRIANA, CHICAGO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast deal is not worth it. You can ear better for less around the area.
Stayed 1 night in Feb 2024
Response from Hotel Mary Carmen on 11 Mar 2024
Thank you so much for your feedback and we will share it to the kitchen team .

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Mary Carmen. So much so that we stayed an extra night. Rooms are great and beds very comfortable. Staff and guests are friendly and it’s a great location.
Stayed 2 nights in Feb 2024
Response from Hotel Mary Carmen on 28 Feb 2024
We are so happy that you have enjoyed your stay with us. Please be welcome any time!!

10/10 Excellent

DENISE, Kamloops

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for doing everything, recommend!
Stayed 1 night in Feb 2024
Response from Hotel Mary Carmen on 28 Feb 2024
Thank you Denise for your recommendation. We hope to see you back in a near future! Good luck always !

8/10 Good

Charla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The indoor terrace is super cool! Lots of turtles live there and they are fun to watch. Rooms are older but still clean. Not a lot of street noise or barking dogs. Full security 24 hours a day is nice to have.
Stayed 2 nights in Feb 2024
Response from Hotel Mary Carmen on 28 Feb 2024
Thank you Charla for your review. It was a pleasure to host you.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Mary Carmen on 12 Feb 2024
Thank you Sandra for stayed with us, it was a pleasure to host you.

10/10 Excellent

Darrel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Hotel Mary Carmen on 17 Jan 2024
Thank you so much fo booking with us !!!

10/10 Excellent

Amanda

Stayed 1 night in Jan 2024
Response from Hotel Mary Carmen on 12 Feb 2024
Muchas gracias por elegirnos para su estadía en Cozumel, esperamos verte en un futuro próximo!

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cool little hotel in the middle of everything to eat and drink. Lots of small stores along the street that has no motorized vehicles. Nice stay!
Stayed 2 nights in Jan 2024
Response from Hotel Mary Carmen on 17 Jan 2024
Thank you so much for share your experience. Have a great year!

10/10 Excellent

Erin

Travelled with family
Stayed 1 night in Dec 2023
Response from Hotel Mary Carmen on 17 Jan 2024
Thank you for your stay!!!

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Mary Carmen on 21 Dec 2023
Gracias por escoger Hotel Mary Carmen

10/10 Excellent

Greg

Stayed 1 night in Nov 2023
Response from Hotel Mary Carmen on 21 Dec 2023
Gracias por elegirnos para tu estadía en Cozumel

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Mary Carmen: Fantastico
Have stayed here multiple times and have always been satisfied. The turtles that they have on the patio have always been cool. This is the first time that I've tried their Hotel breakfast and it was great and the price was also very affordable. Would highly recommend this to anybody that wanted to stay in Cozumel economically. Easy access to all the restaurants and shops. Can't say enough will stay there again.
Stayed 5 nights in Nov 2023
Response from Hotel Mary Carmen on 21 Dec 2023
Thank you Douglas for your lovely review, we are always happy to see you and host you. Until next time!!!

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Precious Old Mexico
This is "Old Mexico" at its best, a precious experience. There is not a shred of unctious resortification. Pleasant, quiet, excellent staff located right in the center of town. Do not rent a car... you can walk anywhere, The plaza is out the front door where you can eat anywhere... Highest recommendations!
Stayed 11 nights in Sep 2023
Response from Hotel Mary Carmen on 22 Sept 2023
Thank you so much for your review, we are very happy you have enjoyed your stay and the mexican experience. Welcome back anytime!!!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
I spent 5 nights and had no problems. The room was clean and the staff made up the beds and brought fresh towels and bottled water every day. It is right in the center of a shopping area so there are plenty of restaurants nearby within a 5 minute walk and dozen a bit further than that. It would be nice to have a little refrigerator in the room but overall I enjoyed my stay and will go back again.
Stayed 5 nights in Aug 2023
Response from Hotel Mary Carmen on 10 Aug 2023
Thank you Alan for staying with us these days. It has given us great pleasure to host you. See you next time!!

10/10 Excellent

Eduardo E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a perfect spot right next to the central market and is a great place to stay. This has been my third time staying here and the staff is always friendly and helpful, the rooms are clean and comfortable, and it's just an overall great experience.
Stayed 7 nights in Apr 2023
Response from Hotel Mary Carmen on 11 May 2023
Eduardo, we were so happy to see you back again! Thank you for your review and we hope to see you soon !

10/10 Excellent

Michael, Mahomet

Stayed 1 night in Apr 2023
Response from Hotel Mary Carmen on 16 May 2023
Thank you so much for stayed with us!

8/10 Good

Shanee

Liked: Cleanliness, staff & service, property conditions & facilities
Had a nice time. Very close to chanad with no electricit key so good for shabbat
Stayed 1 night in Mar 2023
Response from Hotel Mary Carmen on 5 Apr 2023
Thank you so much for your review. Please be welcome anytime

10/10 Excellent

Ioana Carmen

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing stay in Cozumel
Everything was great. The check in was fast, the front desk helped us even rent a scooter at a great price for our stay there. The hotel is clean, beautifully designed and the room is spacious. They have a kitchen that can be used by everyone in the hotel, which was very convenient. All the staff there is polite and they do a great job with the place, would definitely return.
Stayed 2 nights in Mar 2023
Response from Hotel Mary Carmen on 5 Apr 2023
We loved your review, thank you so much! Hotel Mary Carmen is a small and family hotel and we love to make you feel part of it. You are very important for us. Please be welcome anytime!

10/10 Excellent

Lorne, Calgary

Liked: Cleanliness
Second time I’ve stayed at the hotel. It’s clean, the staff is friendly and speaks English. Good pressure hot water and the A/C works. Jeff, Calgary
Stayed 2 nights in Mar 2023
Response from Hotel Mary Carmen on 24 Mar 2023
Thank you Jeff for visit us again. We are always happy with your visit. See you soon!

8/10 Good

Barbara

Liked: Cleanliness, property conditions & facilities, room comfort
Great place for a night or two. Front desk person was not very friendly
Stayed 1 night in Mar 2023
Response from Hotel Mary Carmen on 24 Mar 2023
We appreciate for your feedback. Thank you for booking with us

10/10 Excellent

SHANA

Travelled with group
Liked: Staff & service, property conditions & facilities
Very cute little hotel - great for the price.
Stayed 1 night in Feb 2023
Response from Hotel Mary Carmen on 28 Feb 2023
Shana, thank you so much for booked with us. We hope to see you back in the future.

10/10 Excellent

Austina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute hotel! The room was clean and had everything we needed for a weekend stay. It is close to the ferry and is located right in town. I would stay here again and I highly recommend it! The staff were friendly and super helpful when looking for a beach club.
Stayed 2 nights in Feb 2023
Response from Hotel Mary Carmen on 21 Feb 2023
Thank you so much for your review. Welcome anytime!

8/10 Good

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Response from Hotel Mary Carmen on 23 Jan 2023
Thank you for chooseHotel Mary Carmen, welcome!

6/10 Okay

Jimena

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Is ok for the money we paid overall clean. Bedsheets and towels were harsh but clean like said hotel is ok for the money you paid.
Response from Hotel Mary Carmen on 9 Jan 2023
Thank you so much for your feedback. We wish you a wonderful year!

10/10 Excellent

Dave

Stayed 1 night in Dec 2022
Response from Hotel Mary Carmen on 15 Dec 2022
Thank you for choose Hotel Mary Carmen, we hope to see you soon ina near future!

10/10 Excellent

Joe

Response from Hotel Mary Carmen on 24 Mar 2023
Thank you for stayed withus!

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute turtles in the lobby! Very clean rooms with working AC and warm showers. Walking distance from ferry and shopping/restaurant area.
Response from Hotel Mary Carmen on 5 Dec 2022
Thank you so much for your review, we hope to see you back soon!

10/10 Excellent

Desirae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is fantastic, location is great and the hotel is absolutely beautiful
Stayed 1 night in Oct 2022
Response from Hotel Mary Carmen on 25 Oct 2022
Thank you so much for share your experience,we really appreciate it!

10/10 Excellent

Thana

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2022
Response from Hotel Mary Carmen on 24 Aug 2022
Muchas gracias Thana por hospedarte con nosotros!

8/10 Good

Dalma

Stayed 1 night in Aug 2022
Response from Hotel Mary Carmen on 24 Mar 2023
Thank you!

8/10 Good

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downtown Gem
Loved this authentic hotel in the heart of downtown. Close to everything. Clean and breakfast is a steal! Would stay again!!
Stayed 3 nights in Jul 2022
Response from Hotel Mary Carmen on 3 Aug 2022
Thank you so much for your comment, it was a pleasure to host you! Welcome anytime!

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and friendly.
Stayed 4 nights in Jun 2022
Response from Hotel Mary Carmen on 9 June 2022
Thank you so much for share your experience, we hope to welcome you back in a near future!

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, no frills hotel. Best hotel value in Cozumel. Looking forward to staying there again.
Stayed 1 night in May 2022
Response from Hotel Mary Carmen on 9 June 2022
Thank you so much for your review, we also hope to welcome you back again soon!

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Apr 2022
Response from Hotel Mary Carmen on 24 Mar 2023
Thank you!

10/10 Excellent

KARL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect, good price and great breakfast!
Stayed 1 night in May 2022
Response from Hotel Mary Carmen on 13 May 2022
Thank you so much for your review!

10/10 Excellent

Patrick

Stayed 7 nights in Apr 2022
Response from Hotel Mary Carmen on 13 Apr 2022
Muchas gracias por elegirnos para su estadía, esperamos atenderle nuevamente en un futuro próximo.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ve stayed here many times and will always come back here. It feels like home away from home with friendly staff that takes great care of you.
Stayed 6 nights in Mar 2022
Response from Hotel Mary Carmen on 5 Apr 2022
We feel really happy to read your review, of course its already shared with all the staff. Thank you for stay with us every time you are in Cozumel

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adorable!
What an adorable hotel in the heart of the square! Walk to numerous shops, restaurants from this location! Highly recommend!
Stayed 1 night in Mar 2022
Response from Hotel Mary Carmen on 30 Mar 2022
Thank you so much for share your experience with future guests, we are very happy you have enjoyed your stayed wih us

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and location. Excellent fresh cooked breakfast for a couple of dollars. Very friendly and helpful staff.
Stayed 2 nights in Mar 2022
Response from Hotel Mary Carmen on 30 Mar 2022
Thank you so much for share your experience. We hope to have the pleasure to host you again in a near future!

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2022
Response from Hotel Mary Carmen on 23 Mar 2022
Thank you for stayed with us

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location. The courtyard was also great to relax and visit/meet other guests. The beds were hard but other than that, this place was awesome. I would definitely stay here again.
Stayed 7 nights in Mar 2022
Response from Hotel Mary Carmen on 23 Mar 2022
Thank you so much for yor review, it was a plasure to host you. We hope to see you back in a near future

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top choice
Spacious, comfortable room, good wifi and water refill. The hotel can also arrange bike / scooter / car rentals making it hassle free in terms of pick up and drop off. Friendly staff. Quiet, despite a couple talking late into the night in the courtyard! I missed out on the breakfast on the first floor, not realising until my last day. Id definitely stay again.
Stayed 3 nights in Mar 2022
Response from Hotel Mary Carmen on 15 Mar 2022
Thank you so much for your review, it was really a pleasure to host you. We hope to see you again in a near future

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes, recommend
Convenient location, nice breakfast, historical location, great for the price, rooms were comfortable.
Stayed 2 nights in Feb 2022
Response from Hotel Mary Carmen on 23 Mar 2022
We really appreciate your review and hope to see you back soon!

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022
Response from Hotel Mary Carmen on 24 Mar 2023
Thank you

10/10 Excellent

GEORGE, RALEIGH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were surprised at how nice the hotel was for the money charged.
Stayed 2 nights in Feb 2022
Response from Hotel Mary Carmen on 2 Mar 2022
Thank you so much for choosing Hotel Mary Carmen! Welcome!