Cottage Line Hotels, Norfolk

"The building is in bad conditions,, and those elevators didn’t work , not safe at all"

"I recently stayed at the Moxy Virginia Beach location with my best friend and her family. The trip was planned last minute to celebrate my besties birthday and also her beginning an intensive cancer treatment immediately upon our return home. I told the front desk staff the reason for our stay and requested if they could help by setting up my friend's room to celebrate her birthday and her recent cancer battle. Meagan went above and beyond and set up her room with champagne, treats, and some decorations. This meant to world to my friend and really brightened up our stay. Meagan went up above and beyond and I hope this letter of acknowledgement is well received. She deserves whatever awards and accolades you all offer your employees. Something so every day like a celebration of a birthday was more of a celebration of life and that small gesture meant a lot. Thank you to Meagan and the entire Moxy staff you all did an amazing job to ensure we had an amazing stay. Looking forward to coming back in the future to celebrate again. "

"Yes "

"The room was nice, clean, modern. However…No buffet breakfast. Desk Phone didn’t work in my room. No ice machine on the 8th floor. One hour later (12pm) check out was an extra charge. No bellhop. Not many restaurants in walking distance. Disappointed."

"While there were areas of the ceiling in our room that had water damage, overall this hotel was super! Bed was very comfortable, room was overall clean, lots of garbage cans, breakfast was terrific, staff was terrific, someone was always cleaning. I would definitely stay there again!"

"The very friendly and helpful staff make the stay! Balconies are semi private but hey you get to meet your neighbor. Indoor pool is heated but the heat could be turned up more. Fresh fruit water in the lobby! Comfy beds and soft towels. "

"The room was filthy. Despite the claim of an ocean view, you’d see a parking lot, the backs of people’s houses . There were also numerous flying bugs on the balcony. To make matters worse, I had to switch rooms three times for various reasons, and each time was equally unpleasant. I asked for a full refund without any support from management to ensure that I was treated fairly definitely won’t be returning back to this establishment. "

"I appreciated the greeting and professional help they gave my family and I as we got there. We walked through the hotel, abd it was beautiful. We will make this hotel “ our favorite one to stay”. Fell in love with the location, the view of the ocean, and the restaurant in the Hotel. Definitely coming back real soon"

"We stayed at this hotel for a one week celebrating our anniversary. Location is very good just a few minutes to the beach and boardwalk and grocery store. Front desk Destiny was nice, friendly and helpful. Room was clean and comfortable. Housekeeping staff were nice, any time you can change towels, linens, get extra coffee packets, etc. Breakfast was included, it was very handy. Unfortunately the items were very limited, but the good thing was - coffee was all day long and vending machine has lots of varieties. Price was right. I will recommend this hotel."