West Coast of Isla Mujeres Tours and Activities

Will definitely be back!

It was ok for what it is described before booking and we basically just showered and slept there for the most part. We had issues with the bathroom from when we arrived where the shower would flood the whole bathroom due to no door. They finally moved us to a new room when the toilet wouldnt flush. Pools were ok but they didn't really have any activities going on like at other properties we have stayed at.

We loved the customer service, the cleanliness of the rooms, and the breakfast. However, there are several issues that the hotel needs to address. The food at the buffet was not the best. I understand that we probably visited during the beginning of the slow season, and the kitchen staff was new. I believe they should receive proper training before handling guest orders. Another issue was with the front desk; they never had change available to give back, either in dollars or Mexican pesos, which was inconvenient. We have stayed at Solaris two times now, and honestly, this time was not the best. I would like to give five stars to the housekeeping team members and the servers in the restaurants for their excellent service.also 5 stars to Hermelina the lady that works by the pool making pizzas.. they were amazing.