Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
One of the worst experiences I’ve had at this complex and Padre Escapes. I have booked this complex and used Padre Escapes the last 8 years. This unit had an ant problem and it wasn’t resolved. We checked in and there were ants all over the counter and sink, all along the walls, coming out of the stovetop clock, it was unbelievable . There was still stuff stuck to counters and the stove top, toothbrush still at the top of the bathroom mirror, dirt all over the floor. The cleaning service was terrible. I reached out to padre escapes about the ants, I took the cleaning upon myself. they did send the maintenance man, he had a bug spray with him but I didn’t want him spraying the floor/counters with it because we had a baby in there and also food on the counter and the ants were not on the floor it was the counter tops and above which was odd. So he left, and they were supposed to find another solution. We ended up leaving early because they eventually started coming up the bathroom sinks. It was too much. I didn’t hear back from Padre escapes until the next afternoon when I called to tell them we left. No refund or anything which is fine. I told them to get an exterminator in there. They made it seem like it wasn’t a big deal because the unit wasn’t “covered”, but any kind of pest is a big deal - I can handle a few, but this was hundreds of them, especially when you’re a guest in someone’s home. Not a good experience and will not be back or book with them. Hope it is resolved for the next guest.