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Reviews of Shore House at The Del, Curio Collection by Hilton

4 out of 5
Shore House at The Del, Curio Collection by Hilton
1500 Orange Avenue, Coronado, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 28 out of 36 reviews" "
Rating 8 - Good. 4 out of 36 reviews" "
Rating 6 - Okay. 2 out of 36 reviews" "
Rating 4 - Poor. 1 out of 36 reviews" "
Rating 2 - Terrible. 1 out of 36 reviews" "

10/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only a year old so totally updated. Beautiful room and property.
Stayed 1 night in May 2024

8/10 Good

Holly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an absolutely breathtaking property - right on beautiful Coronado beach. The facilities were fantastic and even though the hotel is undergoing a major renovation, they have done a nice job to make sure the guest experience is minimally impacted by it. I was disappointed that the wifi did not work in our room at the brand new Shore House building and when I told the staff, they made it seem like it was "user error" even though I showed them how it worked in the lobby but not in my room. It never worked the whole time we were there. And while the staff was very friendly and kind, when you had an issue or a need, they seemed a bit less interested in helping or addressing it. Those were my only two frustrations. Otherwise, it is an amazing property and we had an incredible time.
Stayed 2 nights in May 2024

10/10 Excellent

Bernice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
New and beautiful, beach views everywhere. Hot tub, fire pits and complimentary loungers and umbrellas over at the Hotel Del beach area. Luxury bedding, uber comfortable. Cannot go wrong at Shore House at the Del.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and steps from the beach!
Stayed 2 nights in Apr 2024
Response from Patrick on 14 Apr 2024
Dear Ryan,Thank you so much for this glowing review! I am delighted to hear you enjoyed our beachfront location and your accommodations. I hope you get the opportunity to return someday soon! Sincerely, Patrick JavierDirector of Shore House

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Love this beautiful hotel!!
Stayed 3 nights in Apr 2024

8/10 Good

PAULA, Seattle

Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful 2 bed/2 bath condo for family of 6 ocean view from side balcony with fireplace. High end. Awesome pool and hot tub right on the beach. All the laundry and bath supplies. Right next to Main Coronado Hotel. Steps from all shopping. Attentive employees. Zero complaints. Will return.
Stayed 3 nights in Feb 2024

10/10 Excellent

Matthew

Stayed 3 nights in Dec 2023

10/10 Excellent

Shawn

Stayed 1 night in Dec 2023

2/10 Terrible

Phoebe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. I stayed at the shore house in a Villa. It was wonderful. I will definitely be back. jasmine was very sweet and definitely accommodated me when I wanted to stay in my room another night.
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful hotel, horrendous service
Really shockingly bad service from the front desk, rarely able to call down and actually reach someone with any issues, incompetent managers etc. We had a room apparently over the ballroom, on a weeknight, during a “corporate event.” Noticing the party setup happening, we asked if the room would be too loud for our six month old and were assured by a manager that there would be no music and the party shut down at 10pm. There was, in fact, pounding music until 11:30, vibrating the room/bed/baby, and shore house was not staffed overnight, so there was no one to even help resolve the situation until the next morning. The valet and bell staff is world-class, however. Efficient, friendly, and very competent. We’ve stayed at the del numerous times and every time something is a service-based disaster. It’s a beautiful property but in no way is it a luxury hotel or experience.
Stayed 1 night in Dec 2023
Response from Shore House Front Office Leadership on 24 Dec 2023
On behalf of our team here at the Hotel del Coronado I wanted to take the time to thank you for staying with us, and for recently completing a guest survey. After reviewing your comments and learning of the areas where we fell short in delivering the service and experience you have come to deserve and expect while traveling with the Hotel Del. As we provided a complimentary upgrade and resort credit during your stay with us, I can only express my sincere apologies for the difficulties experienced while with us. Thank you for joining us as our guest and we hope to have the opportunity to welcome your return at a later time!

10/10 Excellent

Samuel

Stayed 1 night in Dec 2023

10/10 Excellent

Casie

Travelled with family and small children
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Shore House Front Office Leadership on 31 Jan 2024
Thank you so much for joining us at Shore House at the Hotel Del Coronado! We are delighted to hear you enjoyed your stay with us and hope to have the opportunity of welcoming your return in the near future! Until then, we wish you safe travels!

10/10 Excellent

Gayle

Stayed 3 nights in Dec 2023

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Randy Betty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!!So friendly!!
Stayed 3 nights in Oct 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stay was okay, beach is stellar of course
Our party had various issues during their check-ins. (Keys not working. Being forced to move rooms mid-stay. Etc.) Ultimately it all chalked up to inconveniences and not severe issues, but the bar should be higher. Shore House rooms are definitely a serious step up over other rooms on this property.
Stayed 2 nights in Oct 2023

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Shore House hotel is amazing, very new and a first class facility. As part of the Hotel Del it is surrounded by amenities and the beautiful coastal area. We loved it. We only had one meal at the resort though because it was very expensive. It was only a half mile walk to quite a few other restaurants so we left the resort to eat. We had a loud neighbor one night but otherwise loved our room. There was a screwup with our checkin so they gave us a $150 credit plus an upgrade to an ocean front room. We appreciated that. We would stay there again for sure.
Stayed 2 nights in Sep 2023

10/10 Excellent

John

Stayed 2 nights in Sep 2023

10/10 Excellent

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities
Unreal!
Stayed 2 nights in Sep 2023

10/10 Excellent

LaTonya D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazingly beautiful. Also, our AC stopped working the first night. They upgraded us to the premier room and comped us one night. Wonderful establishment. Fantastic food, geeat for walking to shops and dining. Right on the beach. The only place I will stay at in San Diego!
Stayed 3 nights in Sep 2023

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Front desk service was awful and valet took forever but others stay was A . Definitely overpriced rooms but beautiful none the less would definitely stay again , just hope the prices go down
Stayed 1 night in Jul 2023

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
They have a weird thing with the key where if they give you a new key it voids all the others. Hard with a group. We also got locked out and had to skirt the bushes of the pool area to get in. The reception area just acted like it was a normal occurrence. Otherwise a very nice location and well maintained. Much prefer this to the behemoth that is the main hotel.
Stayed 3 nights in Aug 2023

10/10 Excellent

Robert

Stayed 4 nights in Aug 2023

10/10 Excellent

Valentina, Bellevue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its graite
Stayed 4 nights in Jul 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Staff was very attentive, helpful, and friendly. Finishes were very appealing. Beds were comfy. And the grounds are packed with amenities. We loved every minute!
Stayed 2 nights in Jul 2023

10/10 Excellent

Meg

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely gorgeous property. Wonderful staff and amazing location!Coffee
Stayed 1 night in Jun 2023

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness
It’s very pricey so be prepared for that but it is also expected here. You get what you pay for from a fancy destination: great staff, excellent food, beautiful scenery. If your kids are picky eaters this Hotel may be hard to find food on site. Overall excellent experience.
Stayed 2 nights in Jun 2023

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nicest staff I have ever had the pleasure to deal with. Overnight parking fees were outrageous and the shore section did not have late night parking service. I had to walk alone from the main building to the shore. But I would stay here again.
Stayed 2 nights in Jun 2023

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shore house of dreams
The shore house was the beach condo of my dreams. Stayed for a girls weekend, enjoyed the pool, gorgeous hotel, and the town of Coronado. Staff was friendly and helpful.
Stayed 2 nights in Apr 2023
Response from Christina on 16 May 2023
Thank you for coming to stay with us! So glad your girls weekend was great. We hope to see you again soon, Mary! Christina

10/10 Excellent

Brent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was incredible with very friendly staff. Michael Tuesca went over and beyond to make sure our stay was extra special.
Stayed 2 nights in Mar 2023
Response from Christina on 19 Mar 2023
Thank you for coming to stay with us !

6/10 Okay

Shazan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
While the insides of the room was beautiful and had many modern touches. The service you expect from a higher end resort was just not there. On multiple occasions our calls to the front desk would go unanswered and the calls would get routed back to the main hotel. Then the main hotel had to reach out to shore house because they never answered us. This happened on 4 different occasions. Another issue we found was the noise level. They played loud music outside in the courtyard till 11pm even on weeknights. Not great for families with little kids. Lastly with 4/5 star resorts you expect room service. But there was none available even though on their hotel phone they have an option to call for room service. Overall it was an ok stay the rooms are top notch but the service is very lacking for a $2k/night room.
Response from Christina on 3 Feb 2023
Thank you for your comments on Shore House. I will relay your impressions to our Management team.Thank you for coming to stay with us/ Christina

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Chaoyong

Stayed 1 night in Nov 2023