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"I was at this boutique hotel during a hurricane category five. The hotel had an emergency plan in place and back up generators with plenty of fuel. We ended up staying an extra week and the management gave us a substantial discount for the extended stay because of the hurricane. The manager also helped us locate anti-seizure medication for my epileptic son. The staff were very accommodating and checked on us as we’ve never been through a hurricane before. I would definitely trust my children to come here as I know they would be well taken care of."

"I had a wonderful stay Clean room Food was tasty Staff was great Thank u for a wonderful stay "

"Let me start off by saying this resort was so beautiful and the staff are all so friendly. It was very clean and so many things to do on this resort! Ingrid and Garth too great care of me and my husband during our stay. We were unfortunately stuck due to hurricane melissa and Ingrid and Garth kept us updated and informed immediately and was also open to any concerns or question we had. They also ensured that we were safe and indeed we were! This resort still had their buffet open to guest after a Catastrophic hurricane and bars were still open for us. They gave use 3+ free nights and were very understanding. I cannot expressed enough how much we appreciate you both Ingrid and Garth! Me and my husband will definitely be back soon as Jamaica recovers from this very devastating situation. This two definitely deserve a raise because you do not run across Amazon people like them very often in the customer service industry. Again, thank you guys for an Amazon stay at the Princess Grand Jamaica! "

"Awesome staff and the food was delicious."

"All was great"

"I enjoyed the pool"

"Poor customer service. Wanted guest to pay fees while in the bad hurricane storm.. treated the guest bad along taking the WiFi from the resort.. "

"Very good"

"Great beach amazing time"