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Reviews of Best Western Corbin Inn

2.5 out of 5
Best Western Corbin Inn
2630 Cumberland Falls Hwy, Corbin, KY

Reviews

8.0

Very good

Rating 10 - Excellent. 199 out of 466 reviews" "
Rating 8 - Good. 143 out of 466 reviews" "
Rating 6 - Okay. 65 out of 466 reviews" "
Rating 4 - Poor. 36 out of 466 reviews" "
Rating 2 - Terrible. 23 out of 466 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Ingrid

Disliked: Staff & service, property conditions & facilities
Key cards did not work. Had to go back and forth from front desk 4 times. Both tub and sink drains were plugged. Breakfast was crummy
Stayed 1 night in May 2024
Response from Sejal Patel on 6 May 2024
we apologies for any inconvenience while you visited us. Please do give us a chance to serve you next in the future.

8/10 Good

Lar

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was clean and good staff. Did not feel safe in this area
Stayed 1 night in Apr 2024
Response from Sejal Patel on 6 May 2024
Thank you for your kind words to us.

10/10 Excellent

Connie

Travelled with group
Overall, a very pleasant stay at this property. Very friendly and efficient staff and comfortable, clean room.
Stayed 1 night in Apr 2024
Response from Sejal Patel on 6 May 2024
Thank you so much for a big five star review.

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly! The hotel was very clean and the beds were great! We enjoyed a little breakfast before we left. We would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Sejal Patel on 13 Apr 2024
Thank you so much for wonderful feedback to us.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, though somewhat outdated. Good beds. Main door required pulling to close/lock. Modest breakfast area with tables too high for the seating. Food was good, except the coffee was just OK.
Stayed 1 night in Apr 2024
Response from Sejal Patel on 13 Apr 2024
It means a lot when our guest rewards us with great reviews, it means a lot to us.

10/10 Excellent

Jordan

Travelled with family
Liked: Amenities, property conditions & facilities
Nice facility
Stayed 1 night in Apr 2024
Response from Sejal Patel on 13 Apr 2024
Thank you for big five star review to us.

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean room with comfortable seating area and nice tv to watch the women’s final 4 basketball game! Room as described online. Heating system was a little noisy but worked. Front desk staff member very pleasant and accommodating. Glad we chose this motel.
Stayed 1 night in Apr 2024
Response from Sejal Patel on 6 Apr 2024
Thank you for a wonderful feedback to us!!

8/10 Good

Adriane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The KFC decor was slightly cheesy…
Stayed 1 night in Mar 2024
Response from Sejal Patel on 5 Apr 2024
we greatly appreciate your feedback to us.

4/10 Poor

John

Disliked: Cleanliness, staff & service
There is two floors and no elevator. I asked if we could stay on the floor botton and the clerk said that would be a $10.00 up grade charge. I told the clerk that that my wife has problems walking, that didn't make any difference, although there were vacant rooms available. Goodbye ANY Best Western hotel.
Stayed 1 night in Mar 2024
Response from Sejal Patel on 5 Apr 2024
we apologies for any inconvenience while you visited us. Please do come back and visit us soon

10/10 Excellent

Ella

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, and amazing staff. Great view ♥️
Stayed 1 night in Mar 2024
Response from Sejal Patel on 1 Apr 2024
Thank you so much for a big five star review to us.

10/10 Excellent

Phyllis

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyable stay
Stayed 1 night in Mar 2024
Response from Sejal patel on 1 Apr 2024
It means a lot to us when we get five out of five . Please do come back and visit us soon.

8/10 Good

Hun, Woodhaven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. Overseas the highway
Stayed 1 night in Mar 2024
Response from Sejal Patel on 1 Apr 2024
It means a lot when we get rewarded with great numbers.hope to see you soon.

8/10 Good

Linda

Travelled with family
Property was well lighted, clean, bed very comfortable.
Stayed 1 night in Mar 2024
Response from sejal Patel on 20 Mar 2024
Thank you for your feedback.

6/10 Okay

William

Disliked: Property conditions & facilities
Disappointed that room keys/cards wouldn’t act properly; had to go back to office TWICE. Bathroom area subpar. Desk had no outlets for electronics.
Stayed 1 night in Mar 2024
Response from sejal patel on 20 Mar 2024
we are so sorry for any inconvenience while you visited us. please do give us a chance to serve you better next in the future.,

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sejal Patel on 20 Mar 2024
wow it means a lot to us to get 5 out of 5 star. we greatly appreciated.

8/10 Good

Leslie

Stayed 1 night in Mar 2024
Response from Sejal patel on 5 Apr 2024
Thank you so much for your wonderful feed back to us.

6/10 Okay

Joanne

Travelled with family
Liked: Cleanliness, staff & service
Disappointed that the Expedia rate was more than the rate if we had just booked directly with the hotel. Average place to stay for the night. Smelled clean and staff was nice.
Stayed 1 night in Mar 2024
Response from Sejak patel on 20 Mar 2024
Thank you for your feedback to us.

6/10 Okay

Derek

Travelled with family
Liked: Staff & service
Staff was very friendly, cleanliness lacked a bit in the room. Building is old and poorly renovated. Perfume on a pig would sum it up.
Stayed 1 night in Mar 2024
Response from Sejal Patel on 7 Mar 2024
Thank you for your kind words to us.

10/10 Excellent

Leona

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from sejal patel on 7 Mar 2024
Me and my staff are greatly appreciated for your wonderful review to our hotel. Please do come back and visit us soon,

10/10 Excellent

Donald

Stayed 1 night in Feb 2024
Response from Sejal patel on 20 Mar 2024
Thank you so much for big 5 star review

8/10 Good

John

Stayed 1 night in Jan 2024
Response from Sejal Patel on 19 Feb 2024
Thank you for your feedback to us.

10/10 Excellent

thomas

Stayed 1 night in Feb 2024
Response from Sejal Patel on 19 Feb 2024
Me and my staff are greatly appreciated, Thank you so much for five star review to us.

10/10 Excellent

Don

Liked: Cleanliness, staff & service
It’s an older building but the rooms have been renovated and are nice and clean. There is limited dining in the area. The breakfast area is small but has everything you need.
Stayed 1 night in Jan 2024
Response from Sejal Patel (Assi.Manager) on 29 Jan 2024
Thank you so much for give out of give!! We greatly appreciated that.

10/10 Excellent

Mikeal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed how easy everything was
Stayed 2 nights in Jan 2024
Response from Sejal Patel(Assis. Manager) on 29 Jan 2024
We greatly appreciated positive feedback to our hotel.it means lot to us.

8/10 Good

Charles

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rate, clean room, comfortable bed, reasonable rate for pets. Great location for those travelling on I-75. Good assortment of restaurants and gas stations in a small town. Would recommend to those looking for a place to stay after a long day of driving. I've paid more money to stay at a lot worse along I-75.
Stayed 1 night in Jan 2024
Response from Sejal Patel(Assis.Manager) on 29 Jan 2024
Thank you for a great feed back to us.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice stay We will use again
Stayed 1 night in Jan 2024
Response from SejalPatel(Assi. Manager) on 29 Jan 2024
Me and my staff are greatly appreciated for the wonderful feedback to us.

6/10 Okay

Jennifer, Livonia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I waited several days to write this review. To begin with the positive, the motel is easy on/off the highway, the staff were pleasant, the breakfast was above average for a hotel breakfast, and our car, which was full of Christmas packages, was thankfully not broken into. These are the reasons for giving this motel an overall 3 star rating. What took some getting used to was the condition of our room. The sheets were stained and I am not convinced were changed between guest stays. The floor was dirty, the chairs were old and worn and had what looked like a cigarette burn hole in our non-smoking room, and there was hair in the shower. We arrived late one night and stayed just one night while quickly passing through the area. I would not choose to stay here again. With better cleaning staff and more frequent retirement of stained linens and worn furniture, this property could be a decent place to stay.
Stayed 1 night in Dec 2023
Response from Sejal Patel(Assi.Manager) on 29 Jan 2024
We apologize for any inconvenience while you visited us. If you would have called front desk we would have taken care of the problem. Please do give us a chance o serve you better next in the future.

10/10 Excellent

Eric

Travelled with partner
Liked: Amenities
Comfortable beds, clean room although wood floors could have used a vacuum/mop. Good temperature control, nice front desk staff, convenient location, lots of food options. We chose a Mexican Restaurant right across the street with really good food-not your basic American Mexican food- but interesting options and friendly staff. A really good stay.
Stayed 1 night in Dec 2023
Response from Sejal patel on 5 Jan 2024
It is very rewarding when our guest ranked us very high on the review. Me and my staff we thank you so much and please do come back and visit us soon.

4/10 Poor

Abigail

Stayed 1 night in Dec 2023
Response from Sejal Patel on 25 Dec 2023
We apologize for any inconvenience while you visited us. Please do give us a chance to serve you next in the future.

8/10 Good

Walt, Yorkville

Stayed 1 night in Nov 2023
Response from Sejal patel on 19 Dec 2023
thank you so much for your feed back to us. it means a lot to us .

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sejal Patel on 3 Dec 2023
We’re grateful and appreciate you taking the time to share your rating with us.

10/10 Excellent

Crystal D

Travelled with family
The lady that checked us in was very sweet and helpful
Stayed 1 night in Nov 2023
Response from Sejal Patel on 16 Nov 2023
thank you so much for 10 out of 10 score .me and my staff we greatly appreciated your feed back to us.

6/10 Okay

Brandon

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Sejal Patel on 4 Nov 2023
So sorry for not be-able to rich out your expectation. Please do give us a chance to serve you next in future.

4/10 Poor

Jae

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The heat/AC did not work. The ceiling was disgusting. The lighting was poor. The window coverings were inadequate.
Stayed 2 nights in Oct 2023
Response from Victor Patel [owner] on 26 Oct 2023
Dear Jae, we’re sorry that we fell short of delivering an exceptional customer experience on this occasion. We appreciate you taking the time to provide feedback and want to assure you that we’re taking the necessary steps to address these issues. Customer experience is something that we take very seriously. We hope that you’ll give us a second chance to make things right and show you our commitment to providing the best customer experience. Please contact us if you have any further concerns or queries.

8/10 Good

Vicki

Travelled with group
Liked: Staff & service
Convenient to Arena!
Stayed 1 night in Oct 2023
Response from Sejal Patel. on 4 Nov 2023
We greatly appreciate your feed back to us.

10/10 Excellent

Christie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place to stay!
Stayed 1 night in Oct 2023
Response from Sejal Patel on 4 Nov 2023
Thank you for the big five star review .

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again!
Quiet and clean. Bathroom and sink area were especially nice. Great breakfast, too!
Stayed 1 night in Oct 2023
Response from Sejal Patel on 4 Nov 2023
Thank you so much for your positive feed back to us. Please do come back and visit us soon.

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was not a fancy hotel but extremely clean and neat. Our room and beds were immaculate. Great price.
Stayed 1 night in Oct 2023
Response from Sejal Patel (Assis. Manager) on 4 Nov 2023
It means a lot to us when our guest score us five out of five.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, comfortable, what else can you expect. Oh yes nice breakfast.
Stayed 1 night in Oct 2023
Response from Sejal Patel(Assi.Manager) on 4 Nov 2023
Thank you so much for your wonderful feedback to us.

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 1 night in Sep 2023
Response from Victor Patel [owner] on 28 Sept 2023
We’re grateful and appreciate you taking the time to share your rating with us.

2/10 Terrible

Mark

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No info whatsoever about a per fee charge. Check your website. Too bad really because this is a nice property. I shall enjoy collecting our refund on behalf of all others similarly situated. Please alert your general counsel. I rather suspect this observation will generate a meaningful response.
Stayed 1 night in Sep 2023
Response from Sejal Patel on 24 Sept 2023
Our web side does say 20.00 pet pet per pet per night. We are so sorry for any inconvenience while you visited us .

10/10 Excellent

doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Victor Patel [owner] on 28 Sept 2023
Thank you so much for your positive rating for your recent visit to Best Western Corbin Inn.

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Power kept going out and they charged me twice
Stayed 5 nights in Sep 2023
Response from Sejal Patel on 19 Sept 2023
We are so sorry for any inconvenience while you visited us. Please do give us a chance to serve you better next in the future.

8/10 Good

Kelsey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but the beds were not the best loved the breakfast but I think the creamer was out of date for the coffee
Stayed 3 nights in Sep 2023
Response from Victor Patel [owner] on 28 Sept 2023
Thank you so much for taking the time to leave us feedback.

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service
Property was clean, staff very helpful and friendly. Close to highway although some noise from highway traffic.
Stayed 1 night in Sep 2023
Response from Sejal Patel [owner] on 20 Sept 2023
Hi Deborah, thank you so much for taking the time to provide feedback!

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, treated very well, nice bathroom (stocked well), great value. Would definitely stay again and would recommend it.
Stayed 1 night in Sep 2023
Response from Sejal Patel [owner] on 8 Sept 2023
Thank you for the kind words, Mark! We’re so happy your visit to Best Western Corbin Inn went so smoothly. Would you mind sharing with your friends who will be traveling too? We’d love to continue providing great service to awesome customers like you. Thanks again!

4/10 Poor

Jon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom door swung inward and hit the toilet. There was a ridge leading up to the bathroom that was a trip hazard. The staff were polite, helpful, and friendly. No towels in the pool area. Large groups of people blocking the walkway and using it as their own personal space. The beds were decent. Over-all I wish I would have shopped around more. The online pictures are as good as it gets and don’t appear recent. Again, the staff was wonderful.
Stayed 1 night in Aug 2023
Response from Sejal Patel [owner] on 30 Aug 2023
Dear Jon, thank you for bringing these issue's to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. Please know that we’ll be looking into it immediately.

6/10 Okay

howard, uniontown

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The bed and shower were very comfortable. The breakfast bar was exceptional. Would have given a much higher rating were it not for the cockroach that was found swimming in the toilet.
Response from Sejal Patel [owner] on 30 Aug 2023
Thank you for sharing this honest feedback, Howard. We apologize for not meeting your expectations. Please know that our team is working to prevent this issue from happening again.

2/10 Terrible

Hank

Stayed 2 nights in Aug 2023
Response from Sejal Patel [owner] on 20 Sept 2023
Dear Hank, we apologize for not meeting your expectations. We take all feedback seriously and would appreciate the opportunity to discuss your experience further.

2/10 Terrible

Rebecca

Stayed 1 night in Aug 2023
Response from Sejal Patel [owner] on 20 Sept 2023
Dear Rebecca, we apologize for not meeting your expectations. We take all feedback seriously and would appreciate the opportunity to discuss your experience further.