Cool Spring Hotels, Wilmington

"I was very mishandled and not at all accommodated for the inconveniences I experienced. My room was not up to standards set at all. I was given a room with dirty glasses, a flooded shower and multiple other problems. When I asked for a room change they moved me to a downgraded room, which was not what I asked for and thought they would give me a partial refund but was sadly mistaken. Overall my stay was not good. "

"I stayed there and slept. A few bugs bug not too bad. "

"Excellent 👌4 Mars 2026"

"Excellent "

"My daughter and i have been staying here for awhile due to unforseen circumstances, the manager and staff are always helpful when needed, always say hi in passing. I am grateful for the help when needed. "

"Yes"

"Everything about this hotel was PHENOMINAL !!! "

"The AC unit would shut off and not restart for an hour or more. Changing the thermostat didn’t matter. Saw a roach the first night. Not the biggest deal… Staff put me into a room that was between two rooms being renovated. Each morning at 8 construction workers would start up their power tools and run them all day, ripping out and installing new bathrooms. Again, not the biggest deal but the hotel was three quarters empty and I could’ve been placed away from the construction. By the way, there’s no room service unless a stay is at least four nights. The place might be fine in a pinch but don’t make it an extended stay."

"Ues"