Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews of Super 8 by Wyndham Conway

2 out of 5
Super 8 by Wyndham Conway
2430 Sanders Street, I-40 Exit 125 and US Hwy 65, Conway, AR

Reviews

8.0

Very good

Rating 10 - Excellent. 214 out of 590 reviews" "
Rating 8 - Good. 212 out of 590 reviews" "
Rating 6 - Okay. 91 out of 590 reviews" "
Rating 4 - Poor. 43 out of 590 reviews" "
Rating 2 - Terrible. 30 out of 590 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Randy

Travelled with partner
Liked: Amenities
Musty smell, needs a dehumidifier due to indoor pool.
Stayed 1 night in May 2024
Response from Manager on 21 May 2024
Hello Randy,Thank you for sharing your feedback with us. Your comments are valuable, and we will address this concern to ensure our guests have a pleasant experience when visiting our facilities. Feel free to contact our management team for further assistance regarding your experience.

10/10 Excellent

Shari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind and helpful.
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Shari,We are pleased to hear that you found our staff to be kind and helpful during your stay. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Steve

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breackfast was limited but fresh.
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Steve,We appreciate your feedback on our breakfast offerings. If you have any further comments or suggestions, our management team would love to hear from you.

8/10 Good

Jessica

Travelled with family, Travelled with group
Liked: Staff & service
I saw the rating and it was good, so I booked. There were signs that said, renovating, so I had to give the benefit of the doubt. Everyone was really nice, the pool and pool area was very nice. I was just dissappointed in the rooms. It wasn't that great, Paint coming off the walls, no table, a body mirror, my t.v looked rigged up.
Stayed 2 nights in May 2024
Response from Manager on 6 May 2024
Hello Jessica,We appreciate your feedback and are glad you enjoyed our friendly service and pool area. Your comments about the room have been noted, and we are sorry to hear that it did not meet your expectations. We always strive to improve our guests' experiences and will share your observations with our team for their consideration. Thank you for taking the time to share your thoughts with us.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay, it was a good price. The bed was fairly comfortable. The pancakes for breakfast were good and the staff was friendly. The only downside was the pool was closed early due to a storm (it had quit but they didn’t reopen it as it was less than an hour for it to close anyway) My kid was super disappointed by that. The room was clean but lacked extra seating. We had a king bed, and a large empty area where a char or loveseat could have fit. It also had an odd (not bad) smell that went away (or we got used to it) coming from the air conditioner. But I would stay again.
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Jennifer,We are pleased to hear that you had an enjoyable stay and found our prices to be reasonable. It's great to know that you appreciated our comfortable beds, tasty breakfast options, and friendly staff. We regret any inconvenience caused by the early closure of the pool due to the storm, but safety is our top priority. Your feedback on additional seating and room scent is duly noted for future improvements. We appreciate your understanding and hope to welcome you back again in the future.

4/10 Poor

steven

No hot tub. No eggs or meat for breakfast. No toast or rolls. No yogurt. VERY VERY LIMITED “breakfast”
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello steven, We appreciate your feedback on the hot tub and breakfast offerings at our hotel. While we do not have certain amenities, we strive to provide a variety of options to cater to all our guests' preferences. Your comments will be shared with our team for future improvements in our services.

6/10 Okay

Rebecca

Travelled with partner
Liked: Cleanliness
Our stay here was fair. Staff was okay, bed uncomfortable and towels rough. Shower did not work. Area was loud but room fairly quiet.
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Rebecca, We appreciate you sharing your experience with us. We value your feedback and will address the issues mentioned to improve our services. If you have any further concerns, please feel free to reach out to our management team for assistance.

8/10 Good

Catrina

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I missed breakfast.. or it was over 45mins early.
Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Hello Catrina, We apologize for any inconvenience you experienced regarding breakfast timing. Your feedback is valuable for us to improve our services. We suggest contacting our management team directly to address this concern further. Thank you for bringing this to our attention.

6/10 Okay

Zach

First check in was a mess because they were short handed and they told me check in would be 1-1.5hrs after normal time which was a huge problem as I had to get dressed For a wedding in the bathroom by the pool
Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Hello Zach, We apologize for any inconvenience you experienced during check-in. Your feedback is valuable as it helps us improve our services. We recommend contacting our management team to address your concerns directly. Thank you for bringing this to our attention.

2/10 Terrible

Tink

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was disgusting not up to my level of clean they had cigarette burnt holes in the cover no ma’am I would not ever book there again and then they want 50 up front at the desk for what I don’t know but I wouldn’t even have booked it if every other hotel wasn’t booked because that was just horrible
Stayed 1 night in Feb 2024
Response from Manager on 5 Apr 2024
Hello Tink, We apologize for any inconvenience you experienced during your stay. Your feedback is important to us and will be shared with the team. If you have any further concerns, feel free to reach out to management directly for assistance.

10/10 Excellent

Alethia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
Friendly. Free up grade to room
Stayed 1 night in Feb 2024
Response from Manager on 7 Apr 2024
Hello Alethia,We are delighted to hear you enjoyed our friendly service and appreciated the complimentary room upgrade. Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant stay in the future.

4/10 Poor

Mark

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Could be better
The shower did not work and the toilet wobbled. The desk clerk Ashley was very friendly and made an excellent suggestion for a late dinner.
Stayed 1 night in Feb 2024
Response from Manager on 5 Apr 2024
Hello Mark, We appreciate your feedback regarding your recent stay with us. It's wonderful to hear that Ashley provided excellent service and dining recommendations during your visit. Your comments about the facilities have been noted for our attention. Thank you for sharing your experience with us and we hope to welcome you back in the future.

4/10 Poor

Chris

Business traveller
Disliked: Staff & service
Hotel double charged me
Hotel isn’t bad but almost has an apartment building feel to it. Got reservation thru hotels.com but yet hotel charged me again for the room claiming it was a deposit? I know most will put a hold on your card for incidentals but this charge came straight out of my account, currently trying to get an answer to this.
Stayed 1 night in Feb 2024
Response from Manager on 5 Apr 2024
Hello Chris, We appreciate your feedback on your recent stay with us. Please note that our hotel’s charges typically include room rates as well as any applicable deposits for incidentals. We advise guests to reach out to our management team directly for any billing inquiries to ensure a prompt resolution. Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great people and facility
Stayed 4 nights in Feb 2024
Response from Manager on 7 Apr 2024
Hello Tommy,We are delighted to hear you had a wonderful stay with us! Your satisfaction is our top priority, and we look forward to welcoming you back soon for another excellent experience.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 7 Apr 2024
Hello Kevin,We are thrilled to hear you had a wonderful stay with us! If there is anything else we can do to make your next visit even more memorable, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 7 Apr 2024
Hello Adam,We are stoked to hear you had a fantastic experience during your stay with us! We look forward to welcoming you back again soon to create more wonderful memories together.

8/10 Good

darrell

Stayed 1 night in Feb 2024
Response from Manager on 5 Apr 2024
Hello darrell, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Laura, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a very convenient location to the interstate, restuarants, shopping and activities. Easy walking distance to severL loctions and short drive to all activities, and universities.
Stayed 1 night in Feb 2024
Response from Manager on 7 Apr 2024
Hello Laura,We are pleased to hear that you found our hotel's location convenient for accessing nearby attractions and amenities. We strive to provide our guests with a central and accessible base for their travels. We look forward to your future stay when your travels bring you back this way.

8/10 Good

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service
The property wasn't the best but it wasn't the worst. Nice attendant, room was clean. The bathroom shower faucet wasn't working properly had to get the night desk attendant to come and fix it enough to use. (Must be common) and then the aroma of Marijuana was in the room all night.
Stayed 1 night in Feb 2024
Response from Manager on 7 Apr 2024
Hello Priscilla,We appreciate your feedback on your recent stay with us. We're glad to hear you found our staff friendly and the room clean. For any maintenance issues, we recommend contacting our team directly for prompt assistance. We take all guest concerns seriously and aim to address them accordingly. Thank you for bringing these matters to our attention.

8/10 Good

Norman

Stayed 2 nights in Feb 2024
Response from Manager on 5 Apr 2024
Hello Norman, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tammy at the front desk was very friendly and helpful. Just she alone is reason to stay at this lodging.
Stayed 1 night in Jan 2024
Response from Manager on 7 Apr 2024
Hello James,We appreciate your kind words about Tammy's service during your stay with us. Our team always aims to provide excellent customer service to all our guests. Should you have any further feedback or need assistance, please don't hesitate to reach out to our management team directly. Safe travels!

10/10 Excellent

Judith

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It is in a good location and staff was helpful
Stayed 4 nights in Jan 2024
Response from Manager on 7 Apr 2024
Hello Judith,We appreciate your positive feedback on our convenient location and helpful staff. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

2/10 Terrible

Brandy

Disliked: Cleanliness, staff & service, property conditions & facilities
Definitely would NOT ever stay here again or recommend this hotel. There are questionable people loitering everywhere in the hotel. It appeared to me that people live on the second floor. The room was low quality and there was loud noise past 1am.
Response from Manager on 5 Apr 2024
Hello Brandy, We appreciate your feedback and regret to hear about your experience. We strive to provide a safe environment for all guests. Your concerns will be shared with the relevant teams for review and improvement. Your comfort is important to us, and we apologize for any inconveniences caused during your stay.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 7 Apr 2024
Hello Brenda,Dear valued guest, We are thrilled to hear that you enjoyed your stay with us! Should you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back soon for another exceptional experience.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we needed. Will gladly stay there again.
Stayed 1 night in Jan 2024
Response from Manager on 7 Apr 2024
Hello Lisa,We are thrilled to hear that you had a wonderful experience during your stay with us! We appreciate you choosing our hotel and look forward to welcoming you back soon.

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay for what we were doing. Just stopping on way through. The staff was friendly. Lots of restaurants nearby. We didn't use the pool but it looked fine. Breakfast was just pancakes, cereal and instant oatmeal but we knew that going in. It was very clean.
Stayed 1 night in Dec 2023
Response from Manager on 7 Apr 2024
Hello Jean,We are pleased to hear that you had a pleasant stay with us and that you found our staff friendly. It's great that you enjoyed the convenient location with plenty of dining options around. We're glad you found your room clean and were satisfied with the pool area. Thank you for your feedback on the breakfast options, we appreciate your comments.

10/10 Excellent

Douglas

Travelled with partner
Staff was incredibly welcoming and the high-ceilinged room was perfect. A terrific value!
Stayed 1 night in Dec 2023
Response from Manager on 7 Apr 2024
Hello Douglas,We're delighted to hear that you felt welcomed by our staff and enjoyed the high-ceilinged room during your stay. We strive to provide great value to all our guests. Your feedback is truly appreciated.

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly checkin staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Jameshia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They make you feel at home here.
Stayed 2 nights in Nov 2023

10/10 Excellent

Pamela

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The pool was nice for the kids. It could of been a little warmer but it was clean
Stayed 1 night in Nov 2023

4/10 Poor

Tommy

Travelled with partner
NO BREAKFAST!! A few bags of instant oatmeal and some stale honeybuns is not breakfast. We even had to wait for coffee to be made. The room was OK but the breakfast was a real letdown.
Stayed 1 night in Oct 2023

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staff.
Stayed 1 night in Oct 2023

6/10 Okay

Lyn

Travelled with family
The room seemed clean and smelled good but I saw a couple of roaches, the small kind. Staff was friendly, indoor pool’s heater had not been working so the pool was COLD!! But overall good room for the price
Stayed 1 night in Oct 2023

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Owner and staff have been very helpful. My room was clean and housekeeping came by everyday to see if I needed anything!
Stayed 5 nights in Oct 2023

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My dog loved it!
Had a nice overnight stay, I have a very large dog and she was welcomed with open arms. great place to stay if you have pets.
Stayed 1 night in Oct 2023

6/10 Okay

Bronwyne

Travelled with partner
Liked: Cleanliness
Clean but outdated
Stayed 1 night in Sep 2023
Response from Super 8 Front Desk on 8 Oct 2023
Thank you for the review, we have several updates on the schedule, we are a work in progress.

8/10 Good

Jerry

Stayed 2 nights in Sep 2023

10/10 Excellent

Coy

Travelled with pets, Travelled with partner
Liked: Staff & service
The owner was great. The stay was great.
Stayed 1 night in Sep 2023
Response from Super 8 Front Desk on 8 Oct 2023
We are so glad you enjoyed your stay. We hope to see you again. Thank you for choosing Super 8 by Wyndham, Conway, AR

8/10 Good

Sonny

Stayed 1 night in Sep 2023

10/10 Excellent

Dave

Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ashlea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Clean
The room smelled like it had been freshly cleaned and looked very tidy and inviting when we walked in. The beds gave us a great night's sleep. Very friendly and helpful front desk worker.
Stayed 1 night in Sep 2023
Response from Super 8 Front Desk on 8 Oct 2023
We are so glad you enjoyed your stay. We hope to see you again. Thank you for choosing Super 8 by Wyndham, Conway, AR

10/10 Excellent

Stephen

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Super 8 on 6 Aug 2023
Thank you, we are glad you enjoyed your stay.

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISGUSTING
The room was absolutely gross. There were vomit stains all over the carpet. The whirlpool tub was yellow and black. The bed had a giant dip in the middle. We arrived after midnight and unfortunately had no choice but to stay. At that time of the night there were still many people hanging out outside, so much noise. This was probably one of the worst stay’s ever. Thankfully I travel with Lysol, slippers and extra bedsheets. Yes, I had to use them all here.
Stayed 1 night in Jul 2023
Response from Super 8 on 6 Aug 2023
We are sorry you did not enjoy your stay. However, we have new carpet in our rooms and our whirlpool tubs have never been yellow and black. Furthermore, we have not had anyone rent our whirlpool room in over 30 days. So you must have the wrong hote.

10/10 Excellent

Stephen

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Super 8 on 6 Aug 2023
Thank you, we are glad you enjoyed your stay.

6/10 Okay

Robin

Liked: Cleanliness, staff & service, room comfort
Don’t stay in 122
Our room was directly across from the ice machine. People were getting ice until about 3AM. It was hard to go to sleep. Check out was a mess and they needed more that one person and/or better instructions about what to do. I stood there for 10-15 minutes only to be told I could have just dropped our keys.
Stayed 2 nights in Jul 2023
Response from Front desk on 20 July 2023
We are sorry you did not enjoy your stay. It is unfortunate that your room was across from the ice machine and everyone is entitled to a bad day.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Barely Adequate
The front desk personnel were great. I was there 2 days and never saw or heard maid service which was questionable. The entry & halls were clean enough. Everything in the room was really wore down though. The bed covers were full of cigarette holes & worn out. The carpet felt matted down. The bathroom was good. The pool needs to be repaired - hard to walk in there without your toes tripping on all the flaked off spots on the bottom. "Breakfast" was pathetic. To be honest, it was adequate for my 2 day last-minute needs but subpar overall and I wouldn't stay there again knowing that but for a cheap place, it was ok.
Stayed 2 nights in Jul 2023
Response from Front Desk on 20 July 2023
We are glad our front desk personnel was great for you. As for the maid service, Wyndham Hotels is practicing a "Green" approach to housekeeping service. Due to that, stay over guest only get housekeeping service every other day unless otherwise requested. We have ordered new bedding, it just hasn't came in yet.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in Jul 2023
Response from Front Desk on 20 July 2023
Thank you

2/10 Terrible

LaNetta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Super 8 on 6 Aug 2023
We are sorry you did not enjoy your stay. Maybe a better time next time.

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and I felt safe
Stayed 1 night in Jun 2023
Response from Tammy Front Desk on 27 June 2023
Thank you for the review. We are glad you enjoyed your stay. We hope to see you again in the future.