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"The pool was NOT refreshing at all, I was disapointed it was as hot or hotter than the hot tub."

"Worst stay ever. Had it not been non refundable I would’ve left after the first night. We checked in and after getting kids settled realized the room was less than clean and lacking in basic items such as bath towels. House keeping watched me set out wet towels and then proceed to still leave them after I mentioned something to the front desk. The breakfast was horrible. The pool area had construction materials and garbage all over in addition to a broken pool ladder. When the toilet clogged I was given a plunger to go up to the room with. The stairs were closed due to construction. The elevator and lobby bathroom both smelled horribly of cigarette smoke. Multiple times we needed an employee and they were difficult to find and ended up being in a corner on their phones. When I brought all of this to their attention at checkout I was told “you could’ve stayed somewhere else”. "

"Front desk was impossible to reach to address noise issue with other guests for over 4 hours. I couldn’t physically leave the room to go to the front desk in the middle of the night due to being alone with a young child in/out of sleep all night. Horrible smell in the room and hall (sewage) the entire stay. Hot tub was out of order. The restaurant wasn’t open on a Friday evening. The pool area was filthy with chewed gum and used bandaids in several areas. The room had trash present in the corner and a bathroom that didn’t look to be cleaned. The stopper in the bathtub also did not work preventing my young child from taking a bath. It was an overall terrible stay."

"We stayed on the way to Tennessee, we will definitely try to find a Tru hotel whenever possible"

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"This was clean and the atmosphere was friendly."

"Beautiful, clean, modern and fun looking hotel. Great staff"

"Very friendly staff, great for a short travel!"

"Stayed there for a concert at the war coliseum. Not a far drive and plenty of restaurants."