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Reviews of Staybridge Suites Columbus Polaris, an IHG Hotel

3 out of 5
Staybridge Suites Columbus Polaris, an IHG Hotel
9090 Lyra Dr, Columbus, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 491 out of 713 reviews" "
Rating 8 - Good. 135 out of 713 reviews" "
Rating 6 - Okay. 40 out of 713 reviews" "
Rating 4 - Poor. 20 out of 713 reviews" "
Rating 2 - Terrible. 27 out of 713 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daywana

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very nice view. Good parking. The room is beautiful. Love the kitchen space
Stayed 1 night in Apr 2024
Response from Candice Denzinger - General Manager on 22 Apr 2024
Hi Daywana,Thank you for your review! We are thrilled to hear that you enjoyed your stay and our rooms. We hope to see you again soon!Safe Travels!

10/10 Excellent

jessica

Travelled with family and small children
Beautiful hotel! Friendly staff!
Stayed 1 night in Apr 2024
Response from Candice Denzinger - General Manager on 22 Apr 2024
Hi jessica,Thank you for your review! We are thrilled to hear that you enjoyed your stay with us! Come see us again soon!Kind Regards,

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aubrianna at the desk was delightful and efficient checking us in. Our room was clean and the hotel was quiet, but also convenient to dining and shopping. The breakfast was the best we’ve seen that is included with the stay. I only gave 4 stars because another guest repeatedly cooked or ordered in seafood that stunk up the hallway in the evening and again the next day.
Stayed 1 night in Apr 2024
Response from Candice Denzinger - General Manager on 16 Apr 2024
Hi Jennifer,Thank you for your feedback on your stay with us! We are thrilled to hear that Aubrianna made such an impression on your stay! We hope to see you again soon!Kind Regards,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was as advertised
Stayed 1 night in Apr 2024
Response from Candice Denzinger - General Manager on 15 Apr 2024
Hi Richard,Thank you for your review! We are thrilled that you enjoyed your stay! We hope to see you again soon!Kind Regards,

10/10 Excellent

DEBORAH

Travelled with family
Very nice … cozy rooms… very clean
Stayed 1 night in Apr 2024
Response from Candice Denzinger - General Manager on 8 Apr 2024
Hi Deborah,Thank you for your review! We are so glad you enjoyed our cozy rooms! We hope to see you again soon!Safe Travels,

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect for our family. Last minute booking smooth and room was clean and well stocked
Stayed 2 nights in Apr 2024
Response from Candice Denzinger - General Manager on 7 Apr 2024
Hi Jennifer!Thank you for your review! We are so glad that our hotel was perfect for your family. We hope to see you again!Kind Regards,

6/10 Okay

Joshua

Stayed 1 night in Apr 2024
Response from Candice Denzinger - General Manager on 24 Apr 2024
Hi Joshua,Thank you for your feedback, we would love to hear more about how we can improve your stay next time! Kind Regards,

2/10 Terrible

Queen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
staffing issues
Stayed 13 nights in Mar 2024
Response from Candice Denzinger - General Manager on 4 Apr 2024
Hi Queen,We are very sorry to hear that you experienced some issues during your stay. We would love to hear some additional feedback so that we can improve. Thank you for letting us know about your experience.Kind Regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Friendly staff. Highly recommend
Stayed 2 nights in Mar 2024
Response from Candice Denzinger - General Manager on 2 Apr 2024
Hi John,Thank you for your review! We hope to see you again soon!Safe Travels!

10/10 Excellent

cameron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was excellent morning and evening. This will definitely be our place when we stay in Columbus.
Response from Candice Denzinger - General Manager on 25 Mar 2024
Hi Cameron,Thank you for your feedback! We are so glad that you enjoyed your stay! We look forward to seeing you next time!Safe Travels!

8/10 Good

Anne

Liked: Staff & service, amenities, property conditions & facilities
Easy access to the freeway. Near several shopping plazas and restaurants.
Stayed 2 nights in Mar 2024
Response from Candice Denzinger - General Manager on 22 Mar 2024
Hi Anne,Thank you for your feedback! We are so glad that you enjoyed your stay and hope to see you again soon!Kind Regards,

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and breakfast
Stayed 2 nights in Mar 2024
Response from Candice Denzinger - General Manager on 11 Mar 2024
Hi Danielle,Thank you for your feedback! We are so glad that you enjoyed your stay! We hope to see you again soon!Kind Regards,

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location. Would be nice if they had EV chargers but overall a awesome place.
Stayed 3 nights in Feb 2024
Response from Candice Denzinger - General Manager on 10 Mar 2024
Hi Patrick! Thank you for your review and feedback. We are thrilled to hear that you enjoyed your stay! We hope to see you again soon!Safe Travels,

10/10 Excellent

corey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here twice now and will continue to when we head to Columbus.
Stayed 1 night in Mar 2024
Response from Candice Denzinger - General Manager on 4 Mar 2024
Hi Corey,Thank you for your review! We are so glad that you chose us to be your "home away from home" while in the Columbus area! See you next time!

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Candice Denzinger - General Manager on 4 Mar 2024
Hi Carrie,Thank you for your review. We are thrilled that you enjoyed your stay with us. We hope to see you again soon!Safe Travels,

8/10 Good

Tina

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My daughter's 16th birthday bash was amazing! Everything was super clean and the free breakfast was delicious with a variety of fresh options. It's a bummer that there wasn't a hot tub, and the other kids in the pool were really rude. But apart from that, it was a great experience overall! 🎉🎂
Stayed 2 nights in Feb 2024
Response from Candice Denzinger - General Manager on 28 Feb 2024
Hi Tina,Thank you for your feedback. We are so glad that your daughter enjoyed her birthday at our hotel! We hope to see you again soon!Safe Travels!

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Great breakfast also! 10/10 recommend. Will stay again!
Stayed 1 night in Feb 2024
Response from Candice Denzinger - General Manager on 26 Feb 2024
Hi Tyler,Thank you for your feedback! And thank you for recommending our hotel! Can't wait to see you next time!Kind Regards,

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym my fiance loved , the social evening meal should be more evening, rather then the first three days of the week.
Stayed 4 nights in Feb 2024
Response from Candice Denzinger - General Manager on 20 Feb 2024
Hello Raymond,Thank you for your feedback. We love that you and your fiance enjoyed your stay here! Our gym is great! We hope to see you again soon!Kind Regards,

10/10 Excellent

Elizabeth

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location - great parking - EXCELLENT breakfast buffet - pet friendly - grounds/layout of hotel very conducive for having pet privacy still while being very spacious bed super comfortable multiple room/stay options available courtyard area looked very cute (it was super cold and rainy during our stay so didn’t actually hang out in it) impressed w the room AC/heat system
Stayed 2 nights in Jan 2024
Response from Candice Denzinger - General Manager on 16 Feb 2024
Hi Elizabeth!Thank you for your review! We are thrilled that you enjoyed your stay and especially our delicious breakfast! We hope to see you again soon!Safe Travels!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay!
Staybridge was great! My son was recuperating from some surgery in the hotel with me. It was quiet, clean and spacious. Gym was great. The only thing that would have made it better is if the soda machine in the breakfast area was turned on all day, not just at breakfast time!
Stayed 5 nights in Jan 2024
Response from Candice Denzinger - General Manager on 12 Feb 2024
Hi Julie,Thank you for your review! We are so glad that you enjoyed your stay! Kind Regards,

10/10 Excellent

Lorilie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Candice Denzinger - General Manager on 30 Jan 2024
Hi Lorilie,Thank you for your review! We are so happy that you enjoyed your stay! We hope to see you again soon!Kind Regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Candice Denzinger - General Manager on 30 Jan 2024
Hi Robert,Thank you for your feedback! We hope to see you again soon!Kind Regards,

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Beside for the broken bed our stay was fantastic!
Stayed 1 night in Dec 2023
Response from Candice Denzinger - General Manager on 29 Jan 2024
Hi Courtney,Thank you for your feedback! We are thrilled to hear that you enjoyed your stay. We are so sorry that your bed was broken, thank you for bringing it to our attention so that we can fix the issue right away.Safe Travels!

10/10 Excellent

Cas

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There are plenty of dining options around. It is right off the interstate with easy access.
Stayed 1 night in Jan 2024
Response from Candice Denzinger - General Manager on 29 Jan 2024
Hello Cas,Thank you for your review! We are so glad that you enjoyed your stay and our location. We hope to see you again soon!Kind Regards,

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, updated and comfortable. Kitchen was immaculate with everything needed. Bed was super comfortable. Would definitely recommend!
Stayed 1 night in Jan 2024
Response from Candice Denzinger - General Manager on 8 Jan 2024
Hi Patricia,We are thrilled to hear that you enjoyed your stay, especially our comfortable beds! We hope to see you again soon!Safe Travels!

10/10 Excellent

Becky

It was great-clean, desk help was great!
Stayed 1 night in Dec 2023
Response from Candice Denzinger - General Manager on 8 Jan 2024
Hi Becky!Thank you for your review! We are so glad that you enjoyed our nice clean rooms and front desk!Kind Regards,

8/10 Good

Matt

Liked: Amenities
Great experience!
Stayed 1 night in Dec 2023
Response from Candice Denzinger - General Manager on 31 Dec 2023
Hi Matt,Thank you for your feedback! We are thrilled to hear that you had a great experience!Kind Regards,

10/10 Excellent

Patti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly people clean
Stayed 1 night in Dec 2023
Response from Candice Denzinger - General Manager on 31 Dec 2023
Hi Patti!Thank you for your review on your stay with us! We are so glad you enjoyed our clean hotel and friendly people.Kind Regards,

2/10 Terrible

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Car thief haven!
The hotel was very nice and clean. However, our car glass was shattered and broken into. We also learned that three cars were broken into the night before. The hotel has no security cameras outside. We will never stay here again.
Stayed 1 night in Dec 2023
Response from Candice Denzinger - General Manager on 29 Dec 2023
Hello Brandon,Thank you for letting us know about your stay. We are very sorry to hear that your car window was broken. We sincerely apologize for the inconvenience and understand your frustration. Thank you once again for letting us know.Kind Regards,

10/10 Excellent

Lakcrisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had 3 rooms we really enjoyed ourselves
Stayed 2 nights in Dec 2023
Response from Candice Denzinger - General Manager on 27 Dec 2023
Hi Lakcrisha,Thank you for your review! We are so glad that you enjoyed your stay!Kind Regards,

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel! My 3rd visit. The staff is awesome.
Stayed 1 night in Dec 2023
Response from Candice Denzinger - General Manager on 27 Dec 2023
Hi Carla,Thank you for your review! We are so glad you enjoyed our hotel and staff. We hope to see you for a 4th visit!Kind Regards,

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Thanks
Great location. Nice staff and clean property. Pool was nice. Breakfast was great. Staff is very friendly.
Stayed 1 night in Dec 2023
Response from Candice Denzinger - General Manager on 27 Dec 2023
Hi david,Thank you for your feedback on your recent stay! We are thrilled to hear that you enjoyed our hotel. We hope that you will stay with us again the next time your travels bring you to Columbus!Safe Travels!

10/10 Excellent

Abigail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Candice Denzinger - General Manager on 27 Dec 2023
Hi Abigail,Thank you for your review! We are so glad that you enjoyed your stay. We hope to see you again!Kind Regards,

6/10 Okay

Patrick

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Got robbed
Do NOT stay here… the hotel is nice BUT our car got broke into the first night here hotel staff not super helpful.. second night TEN cars also got passenger window busted out and robbed.. not even joking that number… so either stay somewhere else or have a nice hotel and just take your valuables and clean your car out and just keep your car unlocked and save the hassle of having to replace a window!!
Stayed 2 nights in Dec 2023
Response from Candice Denzinger - General Manager on 12 Dec 2023
Hi Patrick,We sincerely apologize for your car being broken into. Unfortunately, this is an issue throughout the entire city of Columbus. We are trying our best to inform everyone at check-in to remove all valuables from their car. We are very sorry that this happened to you. Thank you for your feedback.Kind Regards,

10/10 Excellent

Susan

Liked: Amenities
There was a stain on our comforter and the room did not smell good. At all.
Stayed 1 night in Dec 2023
Response from Candice Denzinger - General Manager on 11 Dec 2023
Hi Susan,Thank you for your feedback. We are very sorry to hear that there was a stain on the comforter in your room and that the room did not smell good. We sincerely apologize for the issues you experienced and hope that you will give us another opportunity in the future.Kind Regards,

10/10 Excellent

Greg

Stayed 1 night in Dec 2023
Response from Candice Denzinger - General Manager on 11 Dec 2023
Hi Greg! Thank you for your 5 out of 5 review! We are thrilled that you enjoyed your stay! We hope to see you again soon!Safe Travels!

8/10 Good

JaVonte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Candice Denzinger - General Manager on 29 Nov 2023
Hello JaVonte,Thank you for your feedback on your recent stay with us. We are so glad that you enjoyed your stay. We hope to see you again the next time your travels bring you to Columbus.Safe Travels!

8/10 Good

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for families
Hotel was great. Clean and hearty breakfast. There was a large group of rowdy kids with was disappointing.
Stayed 1 night in Nov 2023
Response from Candice Denzinger - General Manager on 28 Nov 2023
Hi Kristen,Thank you for your feedback. We are glad that you enjoyed your stay! We are so sorry that you experienced an issue with some rowdy kids. Thank you for letting us know about your stay. We hope to see you again in the future.Kind Regards,

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
The staff were very nice and the room was clean. The bed was so comfortable that I purchased new bedding when I returned home. We would definitely stay here again.
Stayed 1 night in Nov 2023
Response from Candice Denzinger - General Manager on 14 Nov 2023
Hi Dustin!Thank you for your review and feedback on your recent stay with us! We hope to see you again soon!Safe Travels,

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Candice Denzinger - General Manager on 6 Nov 2023
Hi Jennifer,Thank you for your review! We are thrilled that you enjoyed your stay! We hope to see you again soon!Safe Travels!

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Comfortable place to stay
The room was clean and bed very comfortable. The staff that was there was very proffesional. I was worried because I called the night before and the male who answered the phone wasn't. His replies were yea not yes, no follow up question and honestly I felt I may have awoken him or he didnt understand what I was saying. When I called back that morning and conducted business with the other two ladies the experience was great
Stayed 1 night in Oct 2023
Response from Candice Denzinger - General Manager on 30 Oct 2023
Hi Deborah,Thank you for your review! We are so glad that you enjoyed your stay with us! We hope to see you again soon!Safe Travels!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great room,great price
Friendly, helpful staff. Room was immaculate, even area around tub and grout areas. Well-stocked kitchen. Breakfast was great, provided ToGo cups dor coffee and tea Much better than rooms I have spent avlot more on. Location great
Stayed 1 night in Oct 2023
Response from Candice Denzinger - General Manager on 23 Oct 2023
Hello!Thank you for your review! We are thrilled that you enjoyed your stay. We hope to see you again soon!Kind Regards,

10/10 Excellent

dena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. I was here fir a conference for work but I will definitely stay here again. Staff were fantastic and friendly.
Stayed 1 night in Oct 2023
Response from Candice Denzinger - General Manager on 23 Oct 2023
Hi dena,Thank you for your review! We are so glad that you enjoyed your stay and our staff! We hope to see you again the next time you come to Columbus!Safe Travels!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Candice Denzinger - General Manager on 11 Oct 2023
Hi Jennifer,Thank you for your feedback. We are thrilled to see that you enjoyed your stay! We hope to see you again soon!Safe Travels!

10/10 Excellent

Daniel

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Candice Denzinger - General Manager on 9 Oct 2023
Hi Daniel,Thank you for your feedback! We are so glad that you enjoyed your stay! Come see us again soon!Safe Travels!

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Candice Denzinger - General Manager on 2 Oct 2023
Hi Ricky,Thank you for your review! We are so thrilled that you enjoyed your stay! We hope to see you again soon!Safe Travels!

4/10 Poor

thomas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
old rooms
the lobby was fine..our room however was not . giant hole in the sleeper sofa cushions....flat and worn sleeper sofa matteress..no sheets or pillows or blanket provided in room for sleeper sofa . had to go down to desk where they handed us a plastic bag with sheets in it for the sofa...range hood full of grease and mirror in room all streaky and foggy...the 2 bed mattresses were not made up neatly but all crookedly made up and old covers...would not go back
Stayed 2 nights in Sep 2023
Response from Candice Denzinger - General Manager on 28 Sept 2023
Hello thomas,Thank you for your feedback on your stay. We are sorry that you experienced some issues in your room. We will have our team address them right away.Kind Regards,

8/10 Good

Wesley

Liked: Staff & service
Time to update
We arrived before 3:00 so probably our fault but sat in lobby 10 min. waiting to check in. There was no one around. Finally we called the hotel # and front desk came running. There should be some sort of notification that someone came in the front door. Anyone off the street could have come in and no one would know. The lobby smelled and looked clean, but on the 3rd floor there was a dank, sweaty smell in the hall and in our room. The room was a king suite so it was very spacious and had a full kitchen. The basics were clean but the carpets and drapes smelled musty. Carpet should be replaced with luxury wood look vinyl that can easily be cleaned. The metal bed frame was sticking out about 3 " from under the bed and could have cut our legs. I had to lift the mattress and box springs to move it in. The bathroom needed to be cleaned better above the floor tiles. The ledge had considerable dirt accumulated on it, esp. behind the door. Other than that, nice hotel with pool and beautiful outdoor area.
Stayed 1 night in Sep 2023
Response from Candice Denzinger - General Manager on 21 Sept 2023
Hello Wesley,Thank you for your feedback. We are sorry that you experienced some issues in your room. We will have the maintenance and housekeeping teams address them right away. We hope that you will come see us again in the future.Kind Regards,

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Candice Denzinger - General Manager on 20 Sept 2023
Hello John,Thank you for your review on your recent stay with us. We appreciate your feedback and hope to see you again next time!Kind Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Candice Denzinger - General Manager on 18 Sept 2023
Hello!Thank you for your 10 out of 10 review! We are thrilled that you enjoyed your stay! We hope to see you again soon!Safe Travels!