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Reviews of Residence Inn by Marriott Columbus

3 out of 5
Residence Inn by Marriott Columbus
2670 Adams Farm Dr, Columbus, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 54 out of 117 reviews" "
Rating 8 - Good. 42 out of 117 reviews" "
Rating 6 - Okay. 9 out of 117 reviews" "
Rating 4 - Poor. 7 out of 117 reviews" "
Rating 2 - Terrible. 5 out of 117 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Yazmin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I expected more of this hotel, provided horrible service. Breakfast was bad and my room wasn’t as clean as I expected it. I really don’t believe is worth the price.
Stayed 2 nights in Mar 2024

4/10 Poor

charles

Travelled with family
Liked: Staff & service, property conditions & facilities
Hotel had a nice patio area which is nice: but for hotel management to allow loud behavior up to midnight and past was unfortunate for us. We could not get to sleep for the noise. Management should control the facility and shut down the patio at a decent time for the guests that need their sleep. Would not stay again
Stayed 2 nights in Mar 2024

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location near Walmart, restaurants and shopping centers.
Stayed 3 nights in Nov 2023

10/10 Excellent

Dwayne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed with the cleanliness of this location. The staffs were attentive and makes my stay more comfortable. I highly recommend this location
Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Stayed 1 night in Sep 2023

8/10 Good

Janna

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The sofa pullout bed was covered in crumbs, pieces of chips, and had no sheets. As you pull out the sofa bed, you could see socks, toys, and food that has not been cleaned in some time underneath. The room smelled horrible. The floor was filthy - my son spilled his water, and when I wiped it up, the towel was brown. Gross.
Stayed 1 night in Jun 2023

10/10 Excellent

Wesley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Excellent location,within walking distance from shopping and restaurants
Stayed 1 night in Feb 2023

10/10 Excellent

Donna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 4 nights in Dec 2022

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puppy Haven
We always enjoy this location when travelling with our dogs. The staff is always friendly and helpful. The facilities in excellent condition.
Stayed 1 night in Nov 2022

8/10 Good

Emil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful, Unfortunately the elevator was having some issues

6/10 Okay

michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and room smelled very clean. Most staff were friendly. Stayed a total of 5 nights. Room did not get cleaned nor garbage emptied the whole time even though we asked twice to do so. Breakfast was fine.
Stayed 2 nights in Aug 2022

4/10 Poor

Paul

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly staff. Quiet. Very good experience. Will definitely stay here again.
Stayed 1 night in Mar 2022

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location and convenience to travel. The place was nice as I have experienced in the past. The breakfast was almost inedible. Not the kind of service (not withstanding it was free) that I would expect from even a residence inn which caters to folks who might want to do things their own way.
Stayed 1 night in Mar 2022

8/10 Good

Alexia

Stayed 1 night in Feb 2022

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place
Very nice place,, awesome breakfast,friendly staff
Stayed 1 night in Jan 2022

10/10 Excellent

Rayshun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Keona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I specifically booked the room with a fireplace, seeing as how I was on a romantic getaway. The fireplace was inoperable and wasn't addressed during my stay. This was a disappointment.
Stayed 2 nights in Dec 2021

8/10 Good

Tamika, Capitol Heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and quiet
Stayed 1 night in Nov 2021

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish it was a trash can in the room.
Stayed 1 night in Nov 2021

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

8/10 Good

Paula

Stayed 1 night in Jul 2021

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and services. I was there for 9 months and enjoyed it.
Stayed 6 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Jun 2021

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2021

4/10 Poor

Jonathon

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Usually a winner, but renovation is a little messy
They were renovating. We had a 3rd-floor room and the hallways smelled like cigarette smoke-probably from the construction workers smoking during the renovation. Room was clean, and comfortable, but the property was torn up. I’m sure it’ll get better after the renovation. I’ve stayed here before many times and was always pleased, so I’ll chalk this up to the construction.
Stayed 1 night in Jan 2021
Response from General Manager on 25 Jan 2021
Thank you for sending in your review. We are currently undergoing a renovation, but are still glad that we were able to accommodate you. We apologize about the smoking, especially since we are a nonsmoking hotel. Hopefully on your next visit we will have some of our renovation completed and you can enjoy our new rooms.

6/10 Okay

Deric

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ok Stay
I have stayed here before and enjoyed my stay this stay was different. The housekeeping staff did not do a good job at cleaning. I wiped down the tables n counters witg disinfecting wipes and they was so dirty. The bathtub wasn't very clean nor was the fridge. It was hair in sink that i knew they would have seen had the cleaned properly.
Stayed 1 night in Jan 2021
Response from Residence Inn on 5 Jan 2021
Please know that cleanliness is of the utmost importance to us and we apologize for failing in that mission for your last stay. We will be reviewing cleaning practices with housekeeping staff to ensure that this is not experienced again by another guest.

10/10 Excellent

Norkeshia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Residence Inn on 5 Jan 2021
Thank you for the great rating you gave us for your past stay with us. We look forward to seeing you again.

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020

8/10 Good

Keisha

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The stay was good. Great location. However, they couldn’t find my reservation and I ended up paying more.
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk is nice.
Stayed 7 nights in Jul 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

6/10 Okay

Shavotney, Columbus, Georgia

Travelled with partner
Disliked: Staff & service, amenities
Staff was rude. Never at the front desk. The tub didn’t drain properly.
Stayed 1 night in Jul 2020
Response from General Manager on 23 July 2020
Thank you for sharing your feedback regarding your stay at the Residence Inn. I am so sorry that we failed you during your stay. I have shared your feedback with the appropriate departments to prevent these issues from happening in the future.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room floor was soak and wet and they wouldnt change my room. And they have charged my card for w nights when i only stayed one night and the maintaince guy was very rude. Dont stay there go somewhere else. And there was dead roaches on nathroom floor.
Stayed 2 nights in Jul 2020
Response from General Manager on 22 July 2020
Thank you for sharing your experience on this survey. I am sorry about the issues that you had with your stay. I have directed these issues to the appropriate departments. Thank you.

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good rest area
It was a good stay. I was just in town for the night and slept fairly soundly. Elevator smelled like smoke but that can’t be helped sometimes. Staff was friendly and helpful. Room was very clean and cozy.
Stayed 1 night in Jul 2020
Response from General Manager on 21 July 2020
Thank you for taking the time to evaluate your stay! I hope to see you in the future.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The toilet leaked in the bathroom. The carpet in the bedroom beside the window was soaked from the air conditioning unit I guess that's where it came from. The room smelled funny and there were dead roaches found in the livingroom. We also were advised that the pool closed at 9 but there were people at the pool until well after 11pm yelling which my room was right beside the pool
Stayed 1 night in Jul 2020
Response from General Manager on 21 July 2020
Thank you for sharing feedback about your experience. I am so sorry that we let you down during your stay. These issues have been forwarded to the proper departments to make sure they are addressed. I hope that you will give us another try in the future so we can make it up to you.

8/10 Good

Niesha

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Room was not cleaned properly
The room looked great, but there was a load of dog hair inside of the pullout bed/couch as well as the carpet. I chose not to use the couch. I requested a vacuum to clean the room myself, since I was told no one would come and clean my room because my stay “wasn’t extended.” The vent beside my bed was also filled with dog fur and I could see it spilling out as the air came on and off.
Stayed 2 nights in Jul 2020
Response from General Manager on 14 July 2020
Thank you for taking the time to fill out a survey regarding your stay. I am so sorry that we failed you with the cleanliness of your room. This issue has been directed to the housekeeping supervisor for further review and a teaching tool. I hope that if you are in the area again, you will give us another chance to make it up to you.

2/10 Terrible

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They charged me twice for 1 night stay and i didnt appreciate
Stayed 1 night in May 2020
Response from General Manager on 12 May 2020
Thank you for taking the time to complete a survey regarding your stay. I sincerely apologize for the issues that you had during your stay with us. Our goal is to provide excellent service and a comfortable stay. I am sorry that we let you down. We hope that you will give us another opportunity to make it up to you in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flawless
Stayed 1 night in Apr 2020
Response from General Manager on 5 May 2020
We are glad that you enjoyed your stay! We hope to see you in the future.

10/10 Excellent

Ambria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Columbus
Very clean hotel
Stayed 1 night in May 2020
Response from General Manager on 4 May 2020
We are glad that you enjoyed your stay and hope that you will stay with us again when you are back in our area.

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We went through 2 rooms first room door jammed and fridge leaking 2nd room had roaches didn’t even stay that night checked out within 2 hours
Stayed 1 night in Mar 2020
Response from General Manager on 4 May 2020
I am so sorry for the issues that you had with the hotel. Customer satisfaction is extremely important and I am sorry that we let you down. We hope that in the future you will give us another chance.

8/10 Good

Jonathan

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Good for business, simple
Good business hotel, simple but can do better for breakfast
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Staff is very nice, breakfast was OK, room was OK, smelled, bed was small
Stayed 8 nights in Dec 2019

8/10 Good

JOSHUA

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019