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Reviews of Embassy Suites Columbus-Airport

3.5 out of 5
Embassy Suites Columbus-Airport
2886 Airport Drive, Columbus, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 604 out of 1001 reviews" "
Rating 8 - Good. 236 out of 1001 reviews" "
Rating 6 - Okay. 77 out of 1001 reviews" "
Rating 4 - Poor. 55 out of 1001 reviews" "
Rating 2 - Terrible. 29 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vern

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from John on 23 Apr 2024
Thank you for staying with us!

10/10 Excellent

Kardi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation was provided Staff was very knowledgeable about area dining and Staff was extremely helpful and polite!!
Stayed 1 night in Apr 2024
Response from John on 12 Apr 2024
Thank you for staying with us!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service
My kiddo loved the pool. I wish the hot tub was open. The icemakers were broken on almost all of the floors. Loved the layout of our room
Stayed 1 night in Apr 2024
Response from John on 3 Apr 2024
Thank you for staying with us and for the kind words! We got the ice machines all repaired yesterday. Sorry about that!

6/10 Okay

Jenny

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from John on 25 Mar 2024
Thank you for staying with us!

10/10 Excellent

Iyshia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from John on 19 Mar 2024
Thank you for staying with us!

10/10 Excellent

Mykeisha, Mansfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere and friendly, helpful staff.
Stayed 2 nights in Mar 2024
Response from John on 5 Mar 2024
Thank you for the kind words and for staying with us!

10/10 Excellent

Nick

Stayed 2 nights in Feb 2024
Response from John on 5 Feb 2024
Thank you for staying with us!

10/10 Excellent

denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everythinhg
Stayed 1 night in Feb 2024
Response from John on 5 Feb 2024
Thank you for staying with us!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Dirty, pool was absolutely disgusting, dirty bedding!
Stayed 1 night in Jan 2024
Response from Janet Miller, Manager on 29 Jan 2024
Good afternoon,I am so sorry to hear that you did not enjoy your stay with us. Kindly write me back, so I can obtain some more information about your stay.

8/10 Good

Troy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from John on 22 Jan 2024
Thank you for staying with us!

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from John on 2 Jan 2024
Thank you for staying with us!

8/10 Good

Katherine

Travelled with partner
Liked: Staff & service, amenities
Some unknown stains on couch, no do not disturb sign housekeeping knocking on our door at 9 am to ask when we planned to check out. Check out is noon
Stayed 1 night in Dec 2023
Response from John on 29 Dec 2023
Thank you for staying with us! I apologize for the housekeeping issues! These comments will be forwarded to the right people to make improvements.

2/10 Terrible

Antonio

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities, room comfort
Need a good vaccuum
There were pilez of hair and dirt along the edge of the hall. The rugs could use a good vaccuum. Other than that it is a nice
Stayed 1 night in Dec 2023
Response from John on 18 Dec 2023
Thank you for staying with us! We apologize for the edging issues...thank you for your feedback!

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Loved the size of the king bed suite. Was very noisy at first upstairs (we were on the 4th floor) but overall it was really nice.
Stayed 1 night in Dec 2023
Response from John on 11 Dec 2023
Thank you for staying with us!

10/10 Excellent

Shatiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second to none..amazing amenities.
Stayed 3 nights in Nov 2023
Response from John on 11 Dec 2023
Thank you for staying with us!

10/10 Excellent

Amber

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, would stay again
Stayed 1 night in Nov 2023
Response from John on 24 Nov 2023
Thank you for staying with us!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean. AC was set on Auto and I couldn’t control the temperature. Breakfast was nice and the workers kept the areas clean among the flow of people.
Stayed 1 night in Oct 2023
Response from John on 30 Oct 2023
Thank you for staying with us!

10/10 Excellent

Brian

Stayed 1 night in Oct 2023
Response from John on 24 Nov 2023
Thank you for staying with us!

2/10 Terrible

Heather, Hanover

Stayed 1 night in Aug 2023
Response from John on 30 Oct 2023
Thank you for staying with us! I apologize that you had a poor experience. I would be very interested in hearing more, if you would like to contact me.

8/10 Good

Leslie J

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast & Cocktail hour
Stayed 2 nights in Sep 2023
Response from John on 23 Oct 2023
Thank you for staying with us!

10/10 Excellent

Donna, Vero Beach

Very nice. Everyone was very nice and friendly.
Stayed 4 nights in Sep 2023
Response from John on 23 Oct 2023
Thanks for staying with us!

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from John on 13 Oct 2023
Thank you for staying with us!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Uncomfortable Beds
The service was wonderful, but the beds were really bad. They had humps in the middle of both of them.
Stayed 2 nights in Oct 2023
Response from John on 30 Oct 2023
Thank you for staying with us! I apologize that you had an issue with the beds. Thank you for letting us know. That is a rare concern here, and thanks to you it was easily fixed.

2/10 Terrible

Lisa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The place was nice. I enjoyed staying there. The rooms were beautiful but the front desk ladies are super super rude and I would not go there again in particularly a black lady with white and black hair mixed together. She was a completely rude and I won't go there anymore because of her. Your bartender was fantastic. Beautiful and such a sweetheart. So the rooms and the bartender were the best things that I liked about your place
Stayed 1 night in Sep 2023
Response from John on 28 Sept 2023
Thank you for staying with us!We appreciate your kind words and bringing up your concerns!

4/10 Poor

Holly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room didn’t have air conditioning. It was so hot. The bathroom ceiling looked like their is mold up there. The bed was lumpy and pillows sucked. Great hot shower though.
Stayed 1 night in Sep 2023
Response from John on 28 Sept 2023
Thank you for staying with us!I apologize for the issues that you encountered.Thank you for bringing them to our attention.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from John on 25 Sept 2023
Thank you for staying with us!

10/10 Excellent

Tricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great- quick check in, clean room, and free breakfast.
Stayed 1 night in Sep 2023
Response from John on 25 Sept 2023
Thank you for staying with us and for the kind words!

10/10 Excellent

Thomacy, Detroit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
❤️❤️❤️❤️❤️
Stayed 1 night in Sep 2023
Response from John on 14 Sept 2023
Thank you for staying with us!

10/10 Excellent

Tony

Stayed 1 night in Sep 2023
Response from John on 28 Sept 2023
Thank you for staying with us!

10/10 Excellent

philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast and the staff were excellent
Stayed 1 night in Sep 2023
Response from John on 5 Sept 2023
Thank you for staying with us!

8/10 Good

Ernest, Sutton

Stayed 1 night in Aug 2023
Response from John on 24 Nov 2023
Thank you for staying with us!

10/10 Excellent

Rashad

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I enjoyed my stay. Breakfast was nicely done.
Stayed 2 nights in Aug 2023
Response from John on 21 Aug 2023
Thank you for staying with us!

4/10 Poor

TRACY

Travelled with family
My visit got off to a VERY bad start being that i was given a key to "my" room, get there key doest work. Ho BACK down to desk, was given another key, go back to room, key works HOWEVER it was someone else's room, with all their stuff in it and EVERYTHING!! Go BACK down to desk, rep wrote the incorrect room number on the key jacket and acted like it was MY fault. I will NEVER go there again!!
Response from John on 14 Aug 2023
Thank you for staying with us! I apologize for the key/room issue and especially our reaction to it! Thank you for your feedback...That is how we get better!

8/10 Good

James

Travelled with family
Liked: Staff & service, room comfort
Nice room, but needs a deep clean.
The stay was great all except for our room needed a deep clean. The carpet was extremely dirty.. My 11 month old’s knees and feet stayed black from crawling on the carpet. Carpet definitely needs shampooed and scrubbed.
Stayed 2 nights in Aug 2023
Response from John on 14 Aug 2023
Thank you for staying with us!We appreciate the feedback!

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from John on 15 Aug 2023
Thank you for staying with us!

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating! Impressed
Stayed 1 night in Aug 2023
Response from John on 14 Aug 2023
Thank you for staying with us!

10/10 Excellent

Saul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from John on 14 Aug 2023
Thank you for staying with us!

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay. Well worth the money.
Stayed 1 night in Aug 2023
Response from John on 14 Aug 2023
Thank you for staying with us!

8/10 Good

Nancy

Liked: Cleanliness
Disliked: Staff & service
Rooms nice and clean. Staff not friendly or helpful. Cleaning going on in lobby at busy check out time including mopping the floor and blocking off area near front desk.
Stayed 1 night in Aug 2023
Response from John on 14 Aug 2023
Thank you for staying with us! Thank you for your feedback!

8/10 Good

Razel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from John on 10 Aug 2023
Thank you for staying with us!

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay here. It was clean and everyone was very nice and helpful. We will definitely stay here again if we go to Columbus.
Stayed 2 nights in Aug 2023
Response from John on 8 Aug 2023
Thank you for staying with us!

10/10 Excellent

Shelley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service at front desk
Stayed 1 night in Aug 2023
Response from John on 7 Aug 2023
Thank you for staying with us!

2/10 Terrible

Wajid

Stayed 1 night in Aug 2023
Response from John on 7 Aug 2023
Thank you for staying with us!I am sorry that you did not enjoy your experience here.I welcome correspondence with any pointers on how we can get better!

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from John on 7 Aug 2023
Thank you for staying with us!

10/10 Excellent

Cissy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet, and comfortable. Our room had a separate bedroom and a pull out sofa in the main room. Good price for the quality and facilities provided.
Stayed 1 night in Jul 2023
Response from John on 1 Aug 2023
Thank you for staying with us!

10/10 Excellent

Dennis

Stayed 3 nights in Jul 2023
Response from John on 25 July 2023
Thank you for staying with us!

8/10 Good

Taylen

Stayed 2 nights in Jul 2023
Response from John on 24 July 2023
Thank you for staying with us!

8/10 Good

Donald

Stayed 2 nights in May 2023
Response from John on 8 Aug 2023
Thank you for staying with us!

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inconvenienced
Everything about our trip was wonderful except when I got into the shower, there was no shower gel or soap and no wash cloths. Having to get out of the shower, dressed, call, and wait for these items was hard since I was pressed for time. Everything else and all staff were wonderful.
Stayed 1 night in Jul 2023
Response from John on 17 July 2023
Thank you for staying with us! I apologize that you had these issues! Thank you for the feedback!