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Reviews of Bürgerhofhotel Köln

3 out of 5
Bürgerhofhotel Köln
Bürgerstraße 16-18, Cologne, NW

Reviews

7.0

Good

Rating 10 - Excellent. 19 out of 141 reviews" "
Rating 8 - Good. 58 out of 141 reviews" "
Rating 6 - Okay. 44 out of 141 reviews" "
Rating 4 - Poor. 13 out of 141 reviews" "
Rating 2 - Terrible. 7 out of 141 reviews" "

8.0/10

Cleanliness

6.6/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Jack

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very close to the Cathedral and train station within one block. In the middle of all of the restaurants and historic area. No staff really on site, a desk clerk for a few hours but nothing needed, the instructions are clear and they contacted me before our arrival. Our room was quite large with an upstairs loft!
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good hotel
Not clean, uncomfortable and loud. Also, be aware the front office is only open 2-6pm, so you can't check in any other time or leave your luggage. Pay a little bit more to stay elsewhere!
Stayed 1 night in Mar 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good experience
An hotel well located and ease of navigation. The shopping malls and restaurants are just by the corner. Tourist sites and museum within 5 minutes walk
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveller

Disliked: Amenities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, modern, clean and practical for a short stay. Note there's not lift if you have a large case. Polite and efficient staff. May be noisy over summer nights as the building gets warm.
Stayed 2 nights in Jul 2019

8/10 Good

Robert

Liked: Staff & service
Decent Hotel
Decent hotel, excellent location for cathedral and Old Town.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, basic breakfast with tea, coffee juice, friendly staff, clean rooms great shower
Stayed 2 nights in Feb 2019

10/10 Excellent

Samuel

Fantastic place to stay, very convenient and cordial staff.
Stayed 1 night in Nov 2018

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate for one night stay
Room was very small and had an unpleasant smell. Could have done with the windows being left open for a while. I wasn't able to get the TV to work - there were two remotes and maybe a set top box or something but no instructions. It didn't bother me unduly Good location in the heart of the old town with plenty of bars and restaurants very close by. It's a nicely furnished room in a very simple style but there's no getting away from it being such a small room even for a single. There's no fridge or microwave and no kettle or tea coffee making facilities. There's a clean drinking glass in the room but nothing to drink. A bottle of water by the glass would have been welcome. Half a dozen or so power sockets (none with usb) for charging devices and the WiFi seemed pretty good as well
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, perfect location, very nice accommodations. Only downside was minimal airflow, so the room was pretty warm. Although, this seems pretty common throughout most hotels we stayed at in Germany. Overall, great experience!
Stayed 3 nights in May 2018

4/10 Poor

Mike, London

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Clean, modern, but no facilities and VERY noisy
Stayed here for 2 nights during a work trip. The hotel has clearly just been renovated and looks well. It's clean and modern. However, the granite floors and lack of any soft furnishings in the corridors, along with thin doors and walls means that every noise made by guests resonates through the hotel and can be heard in your room. Friends talking in the corridor really do sound like they're in your room and doors closing sound like a medium size firework going off! The noise died down around 1am and started again at 6am as people left early. If you're a light sleeper, the noise is torture.... I will not stay here again because it's impossible to sleep. The hotel lacks facilities for guests. I arrived after 6pm, so had to let myself in the side door (not an issue), but the only thing I could then get to drink was tap water from the bathroom. I went for breakfast at 8am (starts at 7:30) to find the room locked. I left at 9am and it was still locked, so If I wanted more than a glass of water between 6pm and 9am, I had to forage through the city. That's not acceptable for the price I paid for the room. Breakfast was available on day 2 (no explanation about day 1) - it's basic, but OK. Staff: I can't rate them, because I only saw 1 person behind reception for a few seconds when I went for breakfast - no idea what she looked like. I left my key on the empty reception when I checked out. Summary: stay somewhere else if you want to sleep, or have a coffee in your room.
Stayed 5 nights in Nov 2017

6/10 Okay

Peter , Bedfordshire, UK

Liked: Cleanliness
Disliked: Property conditions & facilities
Ideally placed
Bürgerhofhotel is very conveniently placed, within ten minutes walking distance from the station and most of the major museums that are clustered around the Dom. There are plenty of eating places in the nearby squares. The hotel was quiet in terms of traffic noise, because the street was closed during our stay (in September 2017) while the building of a new museum takes place near the old Rathaus. Consequently there was some building noise during the day. The room was very clean and those at the top, in the front of the hotel had a partial view of the Dom and the old Rathaus. Be aware that there is no lift/elevator, so the winding stairs are the only option, and there might not be any staff to assist with luggage. The reception/dining area has hotel staff available only at certain times of the day. Morning, for breakfast and check-out, then afternoon during the check-in times 14:00 - 18:00. Otherwise staff can be contacted by phone or email. Guests are given a key to enter the hotel at other times. Be aware that if you arrive late morning with luggage, you won't be able to access the hotel until 14:00. Breakfast was continental style and fairly basic - bread rolls only, and no hot food.
Stayed 7 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very good budget hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, comfortable, clean, no frills
Easy check in. Cute, but no frills room. Everything I needed and nothing I didn't. Comfortable bed and bedding. Good wi-fi. TV. The shower didn't work perfectly - water shoots from the button to switch between the above shower head and the handheld shower. But it worked well enough. Breakfast had plenty of choices. Everything was just right for a single person, single night stay.

8/10 Good

dimitrios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel was ok. very clean. . breackfast need litle to impove. reseption have to be more profesional. location its great. over poll its good value of many

6/10 Okay

Peter

Liked: Cleanliness
Convenient & clean hotel
Typical German business hotel - strictly bed & breakfast without frills. In a good location close to the railway station and the bars and restaurants in Altstadt. Reception closes at 18:00 after which access is by code which they send you by email at 16:00. I arrived at 19:30 - you need to carry a smart phone to collect the instructions. There is no lift. My room was on third floor so I was glad to have only a small overnight bag to carry up three fights of stairs. Overall it was comfortable and served my purpose.

6/10 Okay

Todd, Martinez, CA USA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great excursion base, but not a place to hang out
Hotel is an eclectic conundrum. Location is excellent, service not so much. The room is very small and spartan, but it is clean, the bed is comfy, and most all of the furnishings seem new. They do not provide bar soap though. Checking in is only from 2-6PM if you arrive late, as I did, then you must call the emergency number and/or ring the bell to enter. There is no elevator so be ready to carry your bags upstairs. The breakfast was much better than I expected with lots of traditional choices. The location of the hotel is walking distance to the Hohe market area, pubs, restaurants, the Cathedral, Ludwig, Roman, and other museums, and to the Rhine river.

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Not for Business stays. Dont expect much
This Hotel confused me. On arriving from a long international flight of 26 hours I made a simple request for an Iron to press my clothes for the conference I was attending. The request was met with a very stern “NO we don’t have”. Thinking my request may not have been understood I asked again. To be met with the same “No we don’t have”. I asked if they knew of a shop close by where I could purchase an Iron……to my disbelief the stern answer was “NO” yet again. I often wonder why people with absolutely zero people skills work in a position that brings them into contact with fellow humans. After arriving in my Hotel room I searched high and low for the television remote control. After several minutes looking everywhere and anywhere I walked down three flights again to interact with the reception staff. I informed them that there was NO remote in my room and asked for a replacement to be met with you Breakfast started a little later than just about every other Hotel in Cologne by about an hour. This made it difficult to meet my normal business schedule. I thought the next moment summed it up perfectly….when I saw a small grey MOUSE yes mouse run across the breakfast area floor and hide directly under the table I thought it would be appropriate to let the only staff member know about this. Again the response was limited and action was even less. About 30 minutes later the staff member was still playing on the iPhone.

10/10 Excellent

chris , london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely superb budget hotel.
One of the very cheapest hotels in Koln, I wasn't expecting too much, especially after reading some negative reviews. But for a place just to sleep for a couple of days this was excellent. Central location but quiet. Brand new decorations throughout, spotlessly clean and a more than adequate breakfast. Room is small but enough room to sleep, sit, watch to, get changed and check emails via the rooms free wi-fi. For the price (40euros) it can't be bettered.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Exceeded expectations
With accidentally stumbled upon this hotel after getting stuck in Cologne due to train strike. It was a great experience. Hotel staff could be a little bit warmer but besides that, for the location and what you get for the strike, I would most definitely recommend and stay here again.

8/10 Good

Walter, Troutman, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant experience
Immaculately clean. Excellent breakfast. Would stay again.

8/10 Good

bennyray, London

Liked: Cleanliness, property conditions & facilities
Great location, good price
Very good value, and decent clean hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel near cathedral. room was clean and staff was helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rosa, Cleveland

Liked: Cleanliness
IKEA showroom
Overall nice. Good for one night but maybe not more. Great location. Tiny rooms even by European standards. Very modern inside--looks like an ikea showroom, with similar functionality. The shower gets the whole bathroom wet.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly good
I booked last minute, found a bargain fare with this hotel and expected nothing. I was very positively surprised by what I found, though! I think the hotel is recently refurbised, as the room and the bathroom looked brand new. The room itself was very basic, but all was functioning well and very clean. The bed is comfortable (which is most important to me). The location is superb, right next to all the tourist attractions. Sound isolation isn't optimal, so bring earplugs if you're a light sleeper. There are some bars nearby which, for some reason, spawn screaming Germans (the whole center seems full of those at night. It must be some local habit...). Breakfast is quite basic, but fresh and tasty and included in the price. One tip for imrpovement: create a good luggage storage. All in all, I'd absolutely stay here again next time!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
position fine............room ridiculously small..
room 65% occupied by bed.......no real computer work table.......nowhere for bag so slept with it on bed..........shower had no surround or curtain of any kind so water 'everywhere ' when shower used..............no elevator.............VERY DISAPPOINTING

6/10 Okay

Simen

Business traveller
Disliked: Staff & service
Stayed 3 nights in Nov 2023

6/10 Okay

Maria

Disliked: Staff & service
Empfangs/Personalservice fand ich nicht so gut
Stayed 2 nights in Aug 2023

10/10 Excellent

Samira

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hält ein was es verspricht
Super herziges einfaches zimmer mitten in der stadt 3 min vom dom entfernt. Wir kamen mit dem auto und nebendran hat es ein parkhaus. 18.- fuer 24h ist völlig in ordnung. Bin zufrieden
Stayed 1 night in Jul 2020

4/10 Poor

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness
Zimmer war ausreichend von der Größe. Was unmöglich war ist,dass am Wasserhahn im Bad grüner Schimmel war. Bin was das angeht sehr enttäuscht.
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

6/10 Okay

HONGYI

Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Sehr gute Lage inmitten der Kölner Altstadt, Renovierte saubere Zimmer. Kein freundlicher Empfang > die Mitarbeiterin fragte warum sie nur 1 Namen in der Anmeldung vorfinden würde obwohl wir doch 10 Personen seien. So musste sie tatsächlich arbeiten und 9 Namen eingeben. Katastrophales Frühstück > minimalistisch Auswahl, helle, steinharte Aufbackbrötchen, ungenießbarer Filterkaffee.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La zona todo cerca a mano Malo la instalacion y el personal
Stayed 1 night in Jul 2019

8/10 Good

Søren

Liked: Cleanliness, staff & service, property conditions & facilities
Tæt ved Kölner Dom
Der er ikke meget plads og ingen vild luksus. Men prisen genspejler beliggenheder. Alt var rent og pænt og betjeningen helt ok.
Stayed 1 night in Jun 2019

8/10 Good

Marcus

Liked: Cleanliness, property conditions & facilities, room comfort
Hotell med Kanonläge
Hotellet hade kanonläge, nära Domen och gamla stan. Ganska små men renliga rum. Frukosten var tillfredställande men inte mer.
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No reception during the night. .....If you lose ur keys, if ur keys are stolen, you yill sleep in the street. Indeed my keys hs been stolen, I call the phone number witten on the door in order tosomeone come to open me the door and the answer has been . I won t come. Well I ve sleep in the street, i did not receive any excuses, I did not receive any reduction BUT I RECEIVE A NEW BILL OF 50EUROS TO make a copy of the key .............. please avoid that hotel...
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
tenía muchísimas escaleras y había un personal que no nos dejó que dejáramos las valijas en consigna por dos horas y no podíamos salir así que estuvimos que recorrer colonia incomodos
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Für einen Städtetrip eine sehr gute Location. Zentral gelegen.
Stayed 1 night in Apr 2019

4/10 Poor

Fernanda

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Custo benefício não vale a pena.
A limpeza e a localização excelentes. No entanto a cama era desconfortável, o chuveiro só caia água de um lado da ducha, muito barulho no corredor e o café da manhã com poucas opções. Não tinha frutas, nem bolo, nem vareidade de pães. Pelo custo do hotel não vale a pena.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Städtereisehotel
Wir waren zu einer Städtereise unterwegs. Das Hotel liegt sehr günstig in der Innenstadt und unser Dreibettzimmer ist für diesen Zweck sinnvoll und schön eingerichtet. Zur Sauberkeit und Rezeption gibt es keine negativen Anmerkungen. Das Frühstück war in Buffetform und vollkommen ausreichend. Bei Gehbehinderung müsste beachtet werden, dass es keinen Aufzug gibt.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
기대 이상으로 만족했던 호텔
아침 식사가 정말 형편 없는 거 빼고는 다 좋았습니다. 가격 저렴하고, 깨끗하고 무엇보다 쾰른성당 뷰도 있고 시내 접근성이 좋았습니다.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good good!!
숙소도 깨끗하고. 기차역에서 가깝고. 주변구경 이동에 매우 편리한 위치입니다. 그러나 계단만 있어서 짐을 옮기기 불편하고 check in out 시간이 정해져 있어서 아침일찍 출발하거나 늦게 도착하는 사람에게는 불편할듯합니다.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Disliked: Room comfort
Stayed 2 nights in Dec 2018

2/10 Terrible

Cinzia Zaffoni

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attenzione al check in: entro le 18:00!!
Arrivato a destinazione dopo un lungo viaggio in treno ha trovato l'hotel chiuso e nessuno a rispondere al telefono. Motivo: Check in entro le 18:00 riportato solo nelle info utili ma non nel modulo di prenotazione. Essendo un check-in anticipato rispetto alla norma sarebbe importante metterlo in evidenza tra le condizioni di cancellazione
Stayed 1 night in Nov 2018

4/10 Poor

Geld, Koblenz

Disliked: Property conditions & facilities
Nie wieder. Runter gekommen und dreckig. Abfluss funktionierte nicht Laut Fenster undicht Es war nur kalt Und das zimmer war kleiner als ne Bahnhofstoilette
Stayed 4 nights in Nov 2018

8/10 Good

Marcel

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2018