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"Unfortunately, our experience did not meet expectations. The staff was very unresponsive—after ordering room service, it never arrived. When booking a pontoon ride, we were initially quoted one price, but on the day of the excursion we were asked to pay more, which led us to cancel altogether. Mayra at the front desk was particularly dismissive and unhelpful when we raised concerns. While the hotel itself is nice, the food was overpriced and lacked authentic Mexican flavor. We stayed in the Four Islands room, which had a terrible, pungent sewer smell that made the stay uncomfortable. Overall, the property has potential, but the service and maintenance issues significantly impacted our experience."

"I’ve been to Pátzcuaro several times but this was the first time staying at Mansion Iturbe. The staff were friendly, attentive, welcoming, and in my opinion went above and beyond with the quality of service. Our room was impeccably clean, and one of the most comfortable rooms I’ve been to in Mexico. The hotel is such a jewel of a building with its colonial styling and decor. Our family loved this establishment. The only regret I have is not having stayed longer. We’ll have to make a trip again and stay here in future. Thank you for making our visit so memorable, and a very specially thank you to Don Rafael for his help at check in, and ever so cheerful greetings every day of our stay! 🙏 Sincerely, Jaime"

"A very beautiful hotel with a central location. The staff were helpful and courteous."

"Very safe, always clean and great staff"

"Nice room. Good service. "

"Great place to visit "

"Hotel was great. We stayed 2 nights during Day of the Dead celebration week. Staff was helpful and polite. Rooms were clean and the hotel was decorated with a bautiful alter. "

"The service overall was great, we stayed in the front part of the hotel we liked the view, shopping was walking distance, the hotel is beautiful, colonial style but with very modern amenities, the restaurant staff was very friendly, the food was great, overall our experience was great, will definitely come back and let friends and family know "

"Not really quite because windows had to be open all the time for air flow."