Apartments in Cocoyoc

"This hotel used to be in better conditions a full refresh in all areas is needed also food quality and bar ambiance are not helping To keep the standard "

"Gad a problem with my room and staff was very helpful to find a solution "

"Absolutely stunning location, peaceful, well-maintained property. The included breakfast was a nice surprise, and the staff were very polite and helpful. The only thing I'd improve is the quality of the drinks at the bar; for the price, they were not very strong, and the portions were not sufficient. "

"Clean, great staff, valet was great. "

"Really nice place and architecture. The kind staff are really nice. It is very clean! The rooms toilets and everything. Areas of improvement FOOD and MUSIC!!! Nothing tastes good in here; i think they need a better chef, i even tried the most expensive food options but still they were really average. Also they need a better DJ. The music doesn’t match the vibe. Jazz piano in spa? Electronic hight tempo in Japanese restaurant?!"

"Bed was very hard and uncomfortable so were the pillows room was small "

"“We understand your concerns but we have work to do” is what we were told when we noticed and heard that the roof above our room was being renovated. The banging was so hard, stuff were falling off the surfaces in the rooms. Then he followed up that “the construction is only from 10 am until 6 pm!” After many hours of waiting, we were moved to another room"

"The place is beautiful. Service can improve a lot in speed and quality. The people working at the hotel are very nice, but they are clearly short on staff and that has an impact in the speed it takes to get served on food and drinks. Contemplating that this a hotel that has no nearby restaurants, and they expect to purchase everything from them, this is an area they need to improve a lot to make it worth it to return. "

"Love the quietness and cleaness of the rooms. The food at the restaurant inside the hotel, cheap and delicious. They accept credit cards. "