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Reviews of Hacienda Cobá Hotel

3 out of 5
Hacienda Cobá Hotel
Avenida Principal, Lote 114, Lado Norte de Cobá Centro, Coba, QROO

Reviews

8.2

Very good

Rating 10 - Excellent. 28 out of 56 reviews" "
Rating 8 - Good. 17 out of 56 reviews" "
Rating 6 - Okay. 3 out of 56 reviews" "
Rating 4 - Poor. 4 out of 56 reviews" "
Rating 2 - Terrible. 4 out of 56 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

10/10

Amenities

8.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay before visiting Coba Ruins!
Perfect place to stay for the night before visiting the Coba ruins, cenotes, or on your way to Chicin Itza. Owner host is very friendly and accommodating. Property is clean and quiet, and everything worked great. As a side note, pool was under maintenance when we stayed, so may be worth checking to see if it is up and running if you plan on using it (we weren't going to use it so did not affect our stay).
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new place.
Enjoyed meeting the hosts, especially Jorge, he is a really nice guy who wanted us to learn about the region. Quite helpful.
Stayed 1 night in Jan 2020
Response from HaciendaCoba on 9 Feb 2020
Thank you very much for your comments, we hope to have you back soon.

2/10 Terrible

le

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BE AWARE OF THIS PLACE!
Be aware! This place charges more than the shown price on Hotels.com if you choose to pay at hotel. It's owned by a couple who just impose whatever price they want when you are there, desperately need a place to stay anyway. They will also use a much higher exchange rate and charge in Peso. There's only a guy at the front desk who doesn't speak any English. Terrible service. Worst hotel experience.
Stayed 1 night in Sep 2019
Response from Hacienda Cobá on 30 Oct 2019
Dear Customer We regret your perception of us but we invite you to carefully read the terms and conditions of the reservation before providing your credit card information. Even if you did not read the terms and conditions, the website sends them to you in the confirmation of your reservation, clearly specifying what the website quoted and what is not included, but what you must pay (taxes). The exchange rate that is applied is the official one published by the Bank of Mexico the same day you made your reservation, you can check it on the internet. Fortunately we do not need to deceive people or charge a single penny additional to what is published in the booking engines

8/10 Good

Margarita

Liked: Cleanliness, property conditions & facilities, room comfort
Needs to have more of hacienda feeling.
It was a family vacation to visit the ruins in Coba.
Stayed 4 nights in Jul 2019
Response from Hacienda Coba on 12 July 2019
Thank you for your feedback.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Hacienda Cobá on 7 July 2019
GRACIAS

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming!
This was the furthest of a few hotels in Coba but it had the most charm and was on the edge of a nature reserve. For those who don't want to walk a bit extra to the gates of the ruins, it is easy to get a taxi within town. Plan transportation well though, as the ADO buses and colectivo Kombis do not run very frequently. Worth the visit!
Stayed 1 night in Apr 2019
Response from HaciendaCoba on 8 June 2019
Thanks for staying with us! Your opinion is very important to us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely quiet place in Cobá which is still an authentic Mayan visit.
Stayed 2 nights in Jan 2019

4/10 Poor

clive

Disliked: Staff & service
Stayed 2 nights in Jan 2019
Response from Hacienda Cobá on 25 Jan 2019
We do not understand your rating without comment because you never showed up at the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Setting in a very nice garden. Welcoming open entrance. Big clean room, and bathroom.
Stayed 2 nights in Nov 2018
Response from Hacienda Cobá on 9 Nov 2018
Thank you, we apreciate your feedback.

8/10 Good

Claudia

Liked: Cleanliness, staff & service, room comfort
Good value
Stayed for one night near the Coba Ruins. Staff is nice and the place is very well located.
Stayed 1 night in Oct 2018
Response from Hacienda Cobá on 9 Nov 2018
Thank you, we apreciate your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel! on highway with nothing around
Very nice, very clean facilities! no taxis in Coba after 4pm - long walk on dark highway through jungle to reach town, nothing around hotel
Stayed 2 nights in Mar 2018
Response from Hacienda Cobá on 25 Mar 2018
thank you for your feedback.

2/10 Terrible

jose

Disliked: Staff & service
Hacienda Coba are thieves!
I'm upset because the workers at Hacienda Coba charged my credit card for an additional $346.24. I have fought against it through my credit company denying these charges. The nerve of this hotel to actually send false receipts stating that I requested additional days stay. The reservation in under another person's name but it was charged with my card! Now my bank is refusing to refund me this money. I will continue to fight against these thieves. Beware of using your card at this place! keep a close eye on any charges they are putting in your card!
Stayed 1 night in Aug 2017
Dear Jose We do not agree with your comment, we have no report of any incident of this type but we need you to identify yourself with full name, reservation number and dates on which you were supposed to be with us to help you resolve or clarify the incident. kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay!
We really enjoyed staying at Hacienda Coba. We were there only one night for a visit to Coba ruin, but we wished we could stay longer. The room was charming and very clean. It has a pretty Koi pond in the back. Simple breakfast is serviced at the reception/front desk area. It's out of the town but only a few minute drive. This is the perfect hotel if you want to be close to the ruin to beat the crowd but want a luxury of modern and clean room with working A/C.
Stayed 1 night in Aug 2017
Thanks for your preference. We appreciate your comment and we hope you can return soon, we will be pleased to welcome you again. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable, place for a comfortable stopover
I was staying here to work conveniently with some local artesanias. This hotel is convenient to the roundabout that takes you either north towards Punta Laguna (to see monkeys), East to Tulum (Amazing beach), West to Valladolid (charming must-see colonial city) or South to Coba (ruins and excellent cenotes). I accidentally booked the room online for 21 days when I only needed 1 night, and they happily waived the penalty which would have been 2x the cost of my room for both nights. The price is low. The location and rooms are charming. Nothing fancy, but for an easy stopover, then yes I would recommend it.
Response from Hacienda Cobá on 19 Nov 2017
Thanks for your preference. We are pleased that you like our hotel, we always try to give the best service to our guests, we detect possible errors to avoid problems in your travels. Best regards

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
We enjoyed our stay here. The hotel was small and a short distance to Coba. The room was clean and quiet. It was not a fancy place but the place was a good price and the simple breakfast was fine.
Response from Hacienda Cobá on 19 Nov 2017
Thanks for your preference. Cleanliness is a fundamental part of our service, we hope to receive you again at our hotel. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and cute hotel
The property is well laid out. Very clean and comfortable. Staff was wonderful during our stay. Although staff mentioned the wifi didn't work very well in the room, we had no issues streaming videos from room 5. Would highly recommend the stay for anyone wanting to visit Coba for the day. Much better accommodations than the hostels down the street.

10/10 Excellent

Markus, Tunkhannock, PA.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful Boutique Hotel Minutes from Cobá Ruins
This lovely small boutique hotel has a half dozen suites located in several small rectangular building that frame a delightful central rock garden. Out back, the Yucatan's jungle has been thinned so that Banana and other fruit bearing trees can find the light. A covered veranda at the back of the property hosts a lovely little pool full of large coy. The lobby is open and spacious. Thoughtful artwork abounds across the property. A three and a half hour delay in our flight forced us to arrive just before midnight. It being the off seasons, we were the only guests. Nonetheless, the general manager awaited us at the entrance to the hotel. Our room was large, airy and simply elegant. The next morning we were treated to a continental breakfast of good coffee, juice, fresh fruit and toast and jams. This hotel is just a couple of kilometers from the Cobá Ruins. We will certainly come back if we visit those ruins again.
Response from Hacienda Cobá on 19 Nov 2017
Thanks for your preference. We are pleased with your comment and we hope to receive you on your next visit to Cobá Kind regards

4/10 Poor

John, Dublin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Far from eveything but the road
Hotel is far from the village and the ruins, so you need a car. Staff is not friendly at all. They don't even say hola when you see them... Was like we were disturbing them in their day to day life. Room is clean. No amenities in the hotel. Bring a book
Response from Hacienda Cobá on 19 Nov 2017
Thanks for your preference. The staff has been instructed to correct their attitude, this is not usual. The information on the location of the hotel is in the description, as well as the distances to the different tourist sites that exist, if you have a car, it is easier to go wherever you want, but not necessarily. Kind regards

4/10 Poor

Bertrand, NY

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rustic stay
Hotel lost in nowhere. Rooms are nice but this is all you ll find. Breakfast is very rudimentary. In all, it is expensive for the service.
Response from Hacienda Cobá on 19 Nov 2017
Thanks for your preference. Kind regards

10/10 Excellent

Jill, Montana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis!
We(2 adults and one kid) were based in Cancun but did a three day road trip inland to see Ek Balam, Chichen Itza, and Coba. We stayed here for one night, wishing we could stay more, but we had a self made itinerary to stick to! Comparing this to any place we have stayed for under $100/night-this is by far the best. The people were friendly, the food was good, the grounds and the room were clean and comfortable. My husband is 6'2 and the bed was long enough. The a/c was actually temp controlled instead of just warmer/colder. The dinner and breakfast were very affordable-the dinner was good and the breakfast was very good. The place had beautiful flora and a very calming feel to it. We walked to the back entrance of Chicken Itza easily. I'm a very light sleeper and there was no noise aside from a frog that was in the outside drain croaking loudly....I doubt that's a nightly thing and I don't hold that against the establishment! We would return in a heartbeat!

10/10 Excellent

Hacienda Coba, coba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay. Awesome family
the coolest place if you want to be in the jungle

8/10 Good

Robert, Harrisburg, PA

Liked: Cleanliness, staff & service
Location is mostly everything
This little hotel, one of the very few in the area, sets along route 109 (on the left side when approaching Coba from Tulum) and a short distance after turning around the rotary. It is still easy to miss, though, despite the fact that there is s small sign in front of the facility. Keep your eyes peeled for a brightly painted yellow building (the reception area), behind which are situated the several cottages, two per block of buildings.

10/10 Excellent

Robert, New Braunfels, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. New buildings. Very stylish. Great staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

sylvain, Quebec city

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok, the place is new but the new painting smell so strong we had a bad taste in our mouth in the morning and because I had a really good price with Hotel.com he didn't want to give me our free breakfast

8/10 Good

VITOR, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to visit Coba ruins nearby
Brand new hôtel, recently opened. Not finished yet. But rooms are in mini villas, completely finished. Big rooms and bathroom Nice décor around the villas Friendly staff Breakfast was included. Buffet style. Simple but okay Perfect overnight stay to visit the ruins of Coba nearby (3 min by car) The internet was not working in th room due to heavy rain, although I think the router was out of order. There was wifi in the "lobby" Arrive early if you want to have dîner in Coba as most places close after 21h

8/10 Good

Roberto, Newport News, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
simple but a good hotel in a very small city
I really enjoyed my stay at that hotel and I recomend it to everybody

8/10 Good

Phoebe, Charlottesville, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet Place with friendly, helpful staff
This is a very sweet little place, tastefully decorated. From the front, it looks disappointing, but entering through the reception area, the back where the rooms are is very pretty. The rooms itself is lovely, but it was slightly uncomfortable, due to a strong smell either recent staining of the wood trim or massive amounts of bug spray. In any case, we had to keep our windows closed, because there are no screens, so the smell made it less than perfect. We would have preferred to have windows open. Other than that, it was very nice. The breakfast was fine, but I had the sense that we ate more than they expected. It was supposed to be served at 8. I asked if it was possible to eat earlier, and the got the whole thing together for us before 7, which was incredibly sweet.

10/10 Excellent

Marion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Kim

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came down to Coba for one night to see the ruins and cenotes. This was a perfect little place, simple room on pretty grounds. AC worked well, clean. Breakfast was light but our 7 yo loved the fresh fruit.
Stayed 1 night in Jun 2022
Response from HaciendaCoba on 27 June 2022
Thank you for giving us the opportunity to serve you.

10/10 Excellent

adrian

Stayed 1 night in Apr 2022
Response from Hacienda Cobá on 28 Apr 2022
¡Muchas gracias por preferirnos! Esperamos poder servirle nuevamente.

10/10 Excellent

Blanca Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A orilla de carretera, el ambiente natural de la selva, donde puedes escuchar por la noche miles de insectos, la quietud y la noche estrellada que puedes dusfrutar en la alberca, casi exclusiva para tí, puesto que son pocas habitaciones. El personal mas amable que he conocido, atendiendo personalmente cualquier deseo, hasta preparar un desayuno al gusto, y recomendando lugares excelentes para visitar. Muy recomendable, no lujoso, sí limpio, ideal para disfrutar la naturaleza, y ruinas atqueólogicas.
Stayed 2 nights in Apr 2022
Response from Hacienda Cobá on 11 Apr 2022
¡Muchas gracias por su preferencia! Esperamos poder servirle nuevamente.

10/10 Excellent

Carlos

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Excelente lugar
El lugar está excelente muy económico Las habitaciones está impecables , limpias 200% recomendable Relación precio calidad excelente
Stayed 1 night in Mar 2022
Response from Hacienda Cobá on 10 Mar 2022
¡Muchas gracias por preferirnos! Agradecemos su comentario. Nos ayuda a mejorar nuestros servicios. Esperamos poder servirle nuevamente.

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Servicio excelente y eficiente Un lugar hermoso para descansar y observar las estrellas, se veía increible el cielo. Me encantó!
Stayed 1 night in Nov 2021
Response from HaciendaCoba on 16 Dec 2021
¡Gracias por su preferencia! Esperamos poder servirle nuevamente.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très agréable
Super accueil par Jorge le propriétaire très chaleureux dans un petit hôtel avec jardin bien entretenu. Grande et belle piscine au fond du jardin. Endroit calme, belle chambre avec salle de bain. Très propre et bien situé. Ne pas manquer.
Stayed 1 night in Jul 2021

8/10 Good

Jesus, Madrid

Liked: Staff & service, property conditions & facilities, room comfort
Habitación grande, camas cómodas, es una hacienda pequeñita, con el único pero de que al estar en medio del bosque hay mucho bicho. Los chicos que nos atendieron fueron muy amables.
Stayed 1 night in Apr 2019
Response from HaciendaCoba on 10 June 2019
Agradecemos su estancia en nuestro establecimiento. Agradecemos sus comentarios.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Känner mig lurad
Känner mig lurad på pengar. Vi skulle betala vid ankomsten till hotellet och gjorde så, upptäckte efteråt att det även var draget samma summa på vårt konto! Daglig städning stämmer ej, papperskorgen var det enda som tömdes, vi kom hem sen eftermiddag till obäddade sängar och rummet var i skick som vi lämnade det på morgonen. Frukosten var helt ok, med färsk frukt, rostebröd och kaffe. Dock inte prisvärd frukost. Tveksam till ärligheten hos familjen som har hotellet. När vi betalade kontant i pesos fick vi aldrig tillbaka växeln på ca 100 pesos, togs i någon form av deposition. Svårt att argumentera när vi inte kan spanska och de bara var spansktalande.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Despiertas rodeado de la naturaleza y el canto de los pájaros. Estuvimos muy contentos en el hotel, el propietario es muy amable y te ayuda en todo lo que necesites. Esperamos regresar pronto.
Stayed 1 night in Jan 2019
Response from Hacienda Cobá on 7 Jan 2019
Muchas gracias por su comentario, nos complace que hayan tenido una estancia placentera con nosotros. Esperamos poder recibirles nuevamente.

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilo, cómodo y económico.
Relación calidad-precio estupenda. Cama cómoda, sitio tranquilo y personal amable. El desayuno es básico pero acorde al precio. Te duermes con los sonidos de los grillos y te despiertas con los sonidos de los pájaros. Ideal para visitar las ruinas de Cobá ya que solo están a 5 minutos en coche.
Stayed 1 night in Aug 2018
Response from Hacienda Cobá on 24 Aug 2018
Muchas gracias, sus comentarios nos ayudan a mejorar nuestros servicios. Saludos

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
¡Un hotel maravilloso! La habitacion amplia con muebles muy bonitos era limpio. El jardín
Stayed 1 night in May 2018
Response from Hacienda Cobá on 30 June 2018
Muchas gracias por su comentario, trabajamos constantemente en mejorar nuestros servicios, esperamos poder servirle nuevamente en su próxima visita a la zona maya.

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2017
Gracias por su preferencia, agradecemos su calificación. Saludos Hacienda Cobá

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
hotel near to coba
even if not in center coba, is a pleasing stay there. to reach ruins you'll need a car. rooms are good but, please, less DDT.
Stayed 1 night in Jun 2017
Response from Hacienda Cobá on 12 Aug 2017
Thank you for your comments, we do not use DDT, the smell you perceive comes from the cedar wood with which the rooms are decorated. regards

8/10 Good

CAROLINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une petite oasis
Très jolie chambre située dans un petit jardin agréable. La chambre est vaste, la literie de bonne qualité et la climatisation récente et fonctionnelle.La personne à l'accueil était très gentille, et bien qu'elle ne parle pas anglais et nous pas espagnol, nous avons parfaitement réussi à nous comprendre. Le réseau wifi était suffisant pour regarder du streaming. Il n'y a que 6 chambres réparties dans 3 bâtiments et toujours quelqu'un à l'accueil donc aucun problème de sécurité, que du zen... Le petit déjeuner est composé de jus d'orange, lait, café, toast, fruits et yaourts. Cet hôtel est une petite oasis au milieu de nulle part... D'ailleurs ne vous fiez pas à l'adresse mais plutôt au nom de l'hôtel pour le trouver. Il se situe sur la gauche juste après le grand rond-point en venant de Tulum, Playa de Carmen ou autres. Pour manger, reprenez la voiture et en une minute, allez manger chez "Chili Picante", parfait pour un repas bon, pas cher et souriant !
Merci pour votre choix. Nous apprécions votre commentaire et nous espérons que vous pouvez revenir bientôt, nous serons heureux de vous accueillir à nouveau. Sur les différents sites de réservation, vous trouverez toujours une carte de l'emplacement. Avec nos meilleures salutations

10/10 Excellent

Lucas, Belém, BRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxante com ótimo custo-benefício
Um lugar ideal para pernoitar enquanto visita as ruínas de Cobá, o local é bem tranquilo, isolado e com poucas acomodações, garantindo bons momentos de relaxamento e meditação a um bom custo-benefício. O café da manhã é bom, assim como a conexão wi-fi (mesmo com o isolamento geográfico). O quarto e o hotel em si são bem decorados e com ótimo estado de conservação. A equipe é pequena e bem prestativa, dando a impressão de estar preocupada com o bem-estar de quem se hóspeda.
Obrigado por sua escolha. Estamos satisfeitos com o seu comentário, o conforto e o bom descanso dos nossos hóspedes é a coisa mais importante para nós. Atenciosamente

10/10 Excellent

IHOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for your rating. Kind Regards

6/10 Okay

Mauricio

Disliked: Staff & service, room comfort
Thanks for your rating. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hôtel très calme
Hôtel perdu dans la nature au bord de la route. Très calme et personnel très gentil. Tres bon petit déjeuner

4/10 Poor

Petter, Umeå

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
this hotel is by far the furthest away from the ruins. Room smelled.

8/10 Good

Alejandro, QRoo, México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estancia
Buen hotel, sin lujos pero con más de lo necesario para estar cómo. Muy recomendable para parejas, aunque también sin problemas pueden estar familias con niños pequeños. La pasamos súper bien, el personal amable y atento a las necesidades de los huéspedes (incluso de los pequeños). Es pequeño, lo que lo hace más íntimo y personal, me gustó mucho y a mi familia también (incluso a los pequeños). Me gustó, 100% recomendable.