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Reviews of Hotel Indigo Cleveland-Beachwood, an IHG Hotel

3.5 out of 5
Hotel Indigo Cleveland-Beachwood, an IHG Hotel
3581 Park East Drive, Beachwood, OH

Reviews

8.4

Very good

Rating 10 - Excellent. 506 out of 1000 reviews" "
Rating 8 - Good. 269 out of 1000 reviews" "
Rating 6 - Okay. 122 out of 1000 reviews" "
Rating 4 - Poor. 59 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dayna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Michael on 1 May 2024
Dayna,Thank you for taking the time to let us know about your stay at the Hotel Indigo, we look forward to your next visit.

10/10 Excellent

Carrisa

Liked: Cleanliness, amenities
Very Clean
Stayed 3 nights in Apr 2024
Response from Michael on 23 Apr 2024
Carrisa,Thank you for taking the time to let us know about your stay and thank you for choosing the Hotel Indigo Beachwood for you destination.

10/10 Excellent

Dayna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michael on 1 May 2024
Dayna,Thank you for choosing the Hotel Indigo for you destination and for letting us know how we did.

10/10 Excellent

Ben, Erie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A all around great place to stay!!
Stayed 1 night in Apr 2024
Response from Michael on 23 Apr 2024
Ben,Thank you for your kind words... we strive to make each guest feel welcome. We hope that we can get the opportunity to meet again in the future.

10/10 Excellent

shellisa

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you to all the staff, you made my stay very enjoyable. Thank you for always greeting me by my name and welcoming my dog Lo with open arms. Thank you for making me feel special. If you need somewhere nice and homie to stay with you pet this is the place to be. Mrs. Davison
Stayed 1 night in Apr 2024
Response from Michael on 23 Apr 2024
Shellisa,Thank you for choosing the Hotel Indigo for you stay, we appreciate the time you took to let us know about your stay and we look forward to serving you again.

10/10 Excellent

Leonel

Stayed 2 nights in Mar 2024
Response from Michael on 9 Apr 2024
Leonel,Thank you for choosing the Hotel Indigo for your stay, we appreciate your comments and look forward to serving you again.

2/10 Terrible

Debbie

Stayed 1 night in Apr 2024
Response from Michael on 1 May 2024
Debbie,I am sorry that you seemed to run into issues with you stay, I would invite you to call and talk with the Managers at the property to discuss what we could have done better to make your stay more enjoyable.

10/10 Excellent

Lakita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Michael on 3 Apr 2024
Lakita,Thank you for choosing the Hotel Indigo Cleveland-Beachwood for your destination. We appreciate you talking the time to let us know about your stay and look forward to your next visit.

6/10 Okay

Halley

Travelled with family
Liked: Cleanliness, staff & service
Average roadside hotel.
Stayed 1 night in Mar 2024
Response from Michael on 19 Mar 2024
Hailley,Thank you for choosing the Hotel Indigo for your stay. It appears that you ran into situations that were not up to standards. Please feel free to reach out to us at the property to discuss what we can do to improve your stay.

10/10 Excellent

Susan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michael on 19 Mar 2024
Susan,Thank you for choosing the Hotel Indigo for you destination, we appreciate you taking the time to let us know about your experience and look forward to seeing you again in the future.

10/10 Excellent

Althea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Michael on 13 Mar 2024
Althea,Thank you for choosing the Hotel Indigo for you destination. We look forward to seeing you again soon.

10/10 Excellent

Genise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem was hair in the shower but other than that it was a nice stay very close to so much
Stayed 2 nights in Mar 2024
Response from Michael on 13 Mar 2024
Genise,Thank you for taking the time to let us know about your experience here at the Hotel Indigo Beachwood, we appreciate you choosing our property for your stay. I will be sharing this information with our team.Thank you

8/10 Good

Tomiya

Liked: Cleanliness, staff & service, property conditions & facilities
The vibes were nice, it was clean
Stayed 1 night in Mar 2024
Response from Michael on 13 Mar 2024
Tomiya,Thank you for choosing the Hotel Indigo Beachwood for your stay and for letting us know about your experience with us. We look forward to serving you again in the future.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 5 nights in Feb 2024
Response from Mike on 26 Feb 2024
Mike,thank you for choosing the Hotel Indigo Beachwood, we look forward to your next visit.

10/10 Excellent

Kevin, Bellevue

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected
Stayed 1 night in Feb 2024
Response from Mike on 26 Feb 2024
Kevin,Thank you for letting us know about your stay and we look forward to the opportunity to serve you again.

8/10 Good

Linje

Travelled with partner
Liked: Staff & service, amenities
Front entrance was closed due to a water line bursting but they have directions to another entrance. It was just cold and snowy outside so it was kind of an inconvenience!
Stayed 1 night in Jan 2024
Response from Mike on 26 Feb 2024
Linje,Thank you for letting us know about your stay with us at the Hotel Indigo. I do apologize for the inconvenience of the door situation, however, now that the weather has broke, we have been able to do the necessary repairs. We look forward to your next visit.

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Michael on 16 Jan 2024
Tim, thank yo for letting us know about your stay at the Hotel Indigo Beachwood. We appreciate every ones feedback and use them to improve on our service. Thank you again and we look forward to your next visit.

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Michael on 16 Jan 2024
George, thank you for taking the time to let us know about your stay especially during one of the busiest times of the year. I hope that you and your family had a blessed holiday.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Michael on 18 Dec 2023
Danielle,Thank you for choosing the Hotel Indigo for your destination and thank you for taking the time to let us know about your stay. We look forward to your next visit.

6/10 Okay

Denina

Stayed 3 nights in Nov 2023
Response from Michael on 29 Nov 2023
Denina,Thank you for taking the time to let us know about your stay. We look forward to your next visit.

8/10 Good

Kayla

Travelled with family
Rooms could be cleaner ,
Stayed 1 night in Nov 2023
Response from Michael on 29 Nov 2023
Kayla,Thank you for taking the time to let us know about your stay and thank you for letting me know about your concerns. I have sent this over to our Executive Housekeeper for training. We look forward to serving you again in the future.

10/10 Excellent

Lakisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property
Stayed 1 night in Nov 2023
Response from Michael on 29 Nov 2023
Lakisha,Thank you for choosing the Hotel Indigo Beachwood and for letting us know about your stay. We look forward to your next visit.

8/10 Good

Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious
Stayed 1 night in Nov 2023
Response from Michael on 29 Nov 2023
Monica,Thank you for choosing the Hotel Indigo and for letting us know about your experience. We look forward to seeing you again in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Michael on 29 Nov 2023
John,Thank you for taking the time to let us know about your experience with the Hotel Indigo Beachwood. We appreciate your feedback and will share with our staff. Happy Holidays!!

8/10 Good

Shakeela

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Team Indigo on 16 Nov 2023
Hello Shakeela, Thank you for your review.

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Team Indigo on 16 Nov 2023
Hello, Cynthia: Thank you for your review

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Team Clarion on 8 Nov 2023
Thanks for the great review!We're happy to know that you enjoyed your experience here at Clarion, Cleveland-Beachwood. The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests.We look forward to sharing an even better experience with you soon! Have a lovely day!

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and FABULOUS adjoining steakhouse
Great hotel and the adjoining steakhouse was fantastic.
Stayed 1 night in Oct 2023
Response from Team Clarion on 8 Nov 2023
Thanks for the great review!We're happy to know that you enjoyed your experience here at Clarion, Cleveland-Beachwood. The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests.We look forward to sharing an even better experience with you soon! Have a lovely day!

10/10 Excellent

Amari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Team Clarion on 8 Nov 2023
Thanks for the great review!We're happy to know that you enjoyed your experience here at Clarion, Cleveland-Beachwood. The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests.We look forward to sharing an even better experience with you soon! Have a lovely day!

10/10 Excellent

Rob

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Team Clarion on 8 Nov 2023
Thanks for the great review!We're happy to know that you enjoyed your experience here at Clarion, Cleveland-Beachwood. The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests.We look forward to sharing an even better experience with you soon! Have a lovely day!

8/10 Good

Kari

Liked: Cleanliness, property conditions & facilities
This is like a gussied up midrange chain, but I really appreciated the gussying. The lobby has way more personality and flare than a Hilton Garden Inn, etc. The rooms were large but more typical. Area surrounding is highways.
Stayed 1 night in Sep 2023
Response from Team Clarion on 8 Nov 2023
Thanks for the great review!We're happy to know that you enjoyed your experience here at Clarion, Cleveland-Beachwood. The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests.We look forward to sharing an even better experience with you soon! Have a lovely day!

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was conveniently located.
Stayed 2 nights in Sep 2023
Response from Team Indigo on 4 Oct 2023
Thank you for your great review.

10/10 Excellent

Kristen

Stayed 1 night in Sep 2023
Response from Team Clarion on 8 Nov 2023
Thanks for the great review!We're happy to know that you enjoyed your experience here at Clarion, Cleveland-Beachwood. The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests.We look forward to sharing an even better experience with you soon! Have a lovely day!

4/10 Poor

Susan C

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Needs to be clean. I should not find other peoples hair still in the shower
Stayed 1 night in Sep 2023
Response from Team Indigo on 4 Oct 2023
Thank you for your review. Sorry to hear that your room was not to our hight standard.

10/10 Excellent

Mo

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Team Indigo on 4 Oct 2023
Thank you for your great review.

10/10 Excellent

Vanessa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Indigo Cleveland Beechwood
I had a good experience with my stay. It was a welcoming environment. Very nice, friendly, and helpful staff. Finally, I appreciated that the hotel is in a good location. Thank you
Stayed 2 nights in Sep 2023
Response from Team Indigo on 5 Oct 2023
Thanks for the great review!We're happy to know that you enjoyed your experience here at Hotel Indigo Cleveland-Beachwood. The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests.We look forward to sharing an even better experience with you soon! Have a lovely day!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Eh, decent. Nothing special
Toilet was broken upon arrival so had to move all of our stuff into another room late at night. Other than that stay was decent. Nothing fancy and didn’t feel all that cozy but wasn’t terrible. Probably would stay in a more modern place closer to Pinecrest next time.
Stayed 4 nights in Sep 2023
Response from Team Indigo on 5 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. Comments will help us as we continue to work to improve our guest experience.

6/10 Okay

Mary

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I was in Cleveland for a 2 day conference. The satellite television lost reception in the middle of shows and movies and they were out of coffee in the AM. The service desk people were friendly but were limited in being helpful. My room was changed and I still experienced problems with my tv and ac.
Stayed 1 night in Sep 2023
Response from Team Clarion on 8 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. Comments will help us as we continue to work to improve our guest experience.

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyde Park is delicious. Front desk clerks are wonderfull.
Stayed 2 nights in Sep 2023
Response from Team Indigo on 5 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. Comments will help us as we continue to work to improve our guest experience.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Could tell it was an older hotel that was a different brand hotel before but overall it was a pleasant experience. Staff was friendly and the room was very spacious!
Stayed 2 nights in Sep 2023
Response from Team Indigo on 5 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. Comments will help us as we continue to work to improve our guest experience.

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Team Indigo on 5 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. Comments will help us as we continue to work to improve our guest experience.

10/10 Excellent

Brandon A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had no issues, the staff was polite and helpful. We really enjoyed our quick staycation there.
Stayed 2 nights in Aug 2023
Response from Team Indigo on 5 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. Comments will help us as we continue to work to improve our guest experience.

6/10 Okay

Sheila

Liked: Cleanliness
Disliked: Staff & service
Have stayed at this property several times. Sadly service has declined. Very slow check- in process. Staff not at all apologetic about this. Public areas and rooms don't smell fresh No coffee cups in room
Stayed 1 night in Aug 2023
Response from Team Indigo on 27 Aug 2023
Thank you, Sheila, for your review. I have passed this on to the new GM and he will be looking into this.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is a well known and Safe area.
Stayed 1 night in Jul 2023
Response from Thank you, Team Indigo on 27 Aug 2023
Thank you, for your great review.

10/10 Excellent

Terri E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Team Indigo on 5 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. Comments will help us as we continue to work to improve our guest experience.

8/10 Good

John, lewisville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room. Friendly staff. No breakfast. Walk-in shower leaked badly (Rm 420).
Stayed 3 nights in Aug 2023
Response from Team Indigo on 5 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. Comments will help us as we continue to work to improve our guest experience.

8/10 Good

carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from Team Indigo on 5 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. Comments will help us as we continue to work to improve our guest experience.

6/10 Okay

Jasmine

Travelled with family
Disliked: Staff & service, amenities
D
Stayed 2 nights in Aug 2023
Response from Team Indigo on 5 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. Comments will help us as we continue to work to improve our guest experience.

10/10 Excellent

Sorach

Stayed 1 night in Aug 2023
Response from Team Indigo on 5 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. Comments will help us as we continue to work to improve our guest experience.

6/10 Okay

Shannon

Business traveller
Liked: Property conditions & facilities
It’s ok. Nothing wonderful. The room was clean. Couldn’t keep the shades on my window open at all since I looked directly out over the parking lot and the second floor is not high enough off the ground that people can’t look in. No diet Coke in the café, vending machine was out of a lot of things and does not take credit cards. Pretty much feels like a Holiday Inn. Connected steakhouse was great though.
Stayed 1 night in Aug 2023
Response from Team Indigo on 15 Aug 2023
Hello Shannon, Thank you for your review.