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"The rooms are nice and a good size. The property is beautiful right on the lake! It’s convenient to Hiawassee and surrounding towns. Staff is always nice and helpful! The porches and balconies on the resort side need some repair. It would be nice to have some plastic cups to make a drink in, they only have paper coffee cups and those aren’t suitable for an iced drink. Overall we’ve stayed here multiple times and would recommend. "

"Pretty typical older hotel. Is in good condition. Not much for breakfast, pretty much coffee and donuts and some juice and milk. Staff was friendly and nice.."

"Gorgeous property. Friendly staff"

"Always a great place; I appreciated the renovations they are making. Keep up the good work."

"The staff is very nice. Especially the kind woman who checked us in the late afternoon. She even upgraded our room! It was such a nice gesture. I highly recommend this hotel. I thought the breakfast was great as well and breakfast staff did a great job."

"Great place and great people!"

"Don’t understand why coffee makers are no longer in the rooms. Staff says it’s best westerns policy. Very inconvenient. Also no slip strips in the bath tub. Very dangerous "

"We loved it!!"

"The hotel is styled with the German Alpine theme throughout Helen. It is in the downtown district with restaurants and shops. I would want to stay here for the convenience of getting around and the clean comfortable room again."