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Reviews of Motel 6 Cleburne, TX

2 out of 5
Motel 6 Cleburne, TX
1720 W Henderson St, Cleburne, TX

Reviews

6.8
Rating 10 - Excellent. 141 out of 494 reviews" "
Rating 8 - Good. 124 out of 494 reviews" "
Rating 6 - Okay. 91 out of 494 reviews" "
Rating 4 - Poor. 61 out of 494 reviews" "
Rating 2 - Terrible. 77 out of 494 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Austin

Liked: Cleanliness
Disliked: Amenities
Boom
Stayed 1 night in May 2024

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and cold
Stayed 3 nights in May 2024

2/10 Terrible

Daniel

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I don’t like writing bad reviews but this property was exactly everything I read in review
Stayed 3 nights in May 2024

4/10 Poor

Lara

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Had cockroaches and it was dirty staff was great and friendly tho
Stayed 4 nights in May 2024
Response from Brand Experience Team on 20 May 2024
Hi Lara,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

4/10 Poor

Alia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not very clean and someome above us was very loud
Stayed 1 night in May 2024
Response from Brand Experience Team on 20 May 2024
Hi Alia,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Julia

The place was very dirty. Dog hair everywhere. Our room was flooded and crickets in the room. Had them change our room and the second room had cockroach crawling everywhere. Had them refund my money.
Stayed 1 night in May 2024
Response from Brand Experience Team on 13 May 2024
Hi Julia, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Natalie #Team6

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 25 Apr 2024
Hi JonathanThanks for your review, we really appreciate the support. Lilith#Team6

10/10 Excellent

Nick

Yip
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Nick,Thank you for the perfect rating!Lilith#Team6

6/10 Okay

Sheree

Did not expect much but it is clean and the staff are friendly. Theres a microwave but theres no coffee maker or complementary coffee
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 16 Apr 2024
Hi Sheree, Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie #Team6

8/10 Good

Matthew

Disliked: Amenities
Staff were friendly. Free coffee was available. Place was old, reasonably priced, reasonably clean. Pasta restaurant down the road was very good
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 16 Apr 2024
Hi Matthew, We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Natalie #Team6

6/10 Okay

Janis, Rising Star

Business traveller
Disliked: Cleanliness
The bed was hard. Also the shower was not working. The shower the water was spraying everywhere.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 16 Apr 2024
Hi Janis, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience.Natalie #Team6

2/10 Terrible

Rachell

Travelled with partner
It was discussing. There were roaches, stains all over the carpet throughout the building. The smell was horrible. The stairway smelt like pee. Like people took there pets to piss there. Dog poop all around the property.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 2 Apr 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Nazareth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 28 Mar 2024
Hi Nazareth,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Dakota

Stayed 1 night in Mar 2024

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That it's was relaxing and what I didn't like was not being able to cast my phone to the TV in 122
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi Fred,Thank you for recognizing the great service provided by our staff. Lilith#Team6

2/10 Terrible

Lorin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disliked rooms
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 18 Mar 2024
Hi Lorin, We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

4/10 Poor

Sheila

Stayed 3 nights in Mar 2024

2/10 Terrible

Deborah

Stayed 1 night in Feb 2024
Response from Nancy Y. on 7 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Timothy, Alvarado

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They chill people and don't bother you like most places do
Stayed 1 night in Feb 2024
Response from Nancy Y. on 5 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Vidhi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning of room were nice and staff were super friendly and helpful.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 26 Feb 2024
Hi VidhiWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

8/10 Good

Ida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 22 Feb 2024
Hi Ida,Thank you for the excellent rating!! Maz K.#Team6

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noise
I stay at this hotel quite frequently and then all the times that I have stayed there that night was probably my most miserable night there I got very little rest or should I say sleep for the simple fact the room that I was in had a door going to the adjoining room. Apparently the adjoining room whoever was in it had some kind of machine going that was very loud and at times it would get louder then it would get quiet then it would get louder. And by the time I had to leave the next morning I was really too annoyed to even say anything at the front desk
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 26 Feb 2024
Hi TravelerThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

8/10 Good

Malik

Stayed 1 night in Feb 2024

10/10 Excellent

Timothy, Alvarado

Stayed 1 night in Feb 2024

8/10 Good

Ida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 22 Feb 2024
Hi Ida,Thank you for positively rating your stay!!Maz K.#Team6

6/10 Okay

Emily

Business traveller
Liked: Amenities
I had to reset my key card everyday because they would only key it in for one night, my neighbors were loud and the desk wouldn’t do anything about it, and my bathroom door knob was broke.
Stayed 5 nights in Feb 2024
Response from Brand Experience Team on 20 Feb 2024
Hi Emily,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Jeremy

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 22 Feb 2024
Hi Jeremy,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Mariesa

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom was in poor shape. No toiletries, mold in the shower and rust all over the door. There were loud people in the parking lot and I didn’t feel very safe. The lady checking me in was very nice. I wouldn’t recommend staying there, but in an emergency it worked.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 20 Feb 2024
Hi Mariesa,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Timm

Disliked: Staff & service, property conditions & facilities
I was kicked out
Stayed 1 night in Feb 2024
Response from Nancy Y. on 13 Feb 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

6/10 Okay

Maria Ysabelle

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
roaches, spoken to rudely with disrespect, very unprofessional after being there for a very long time.
Stayed 5 nights in Dec 2023
Response from Brand Experience Team on 6 Feb 2024
Hi Maria,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Patrick

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Walls are paper thin, room 217 was drunk and fighting for the week. Something "dripping" in the wall 24 hours a day.
Stayed 5 nights in Jan 2024
Response from Brand Experience Team on 29 Jan 2024
Hi Patrick,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 10 nights in Dec 2023

10/10 Excellent

Yvonne

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Manuel

Stayed 2 nights in Dec 2023

6/10 Okay

Aaron

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Manuel

Stayed 1 night in Dec 2023

2/10 Terrible

kaleena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They have roaches, and rooms are not cleaned well. You also have people living there. Probably why the has roaches. would not recommend.
Stayed 6 nights in Nov 2023
Response from Brand Experience Team on 20 Dec 2023
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Monique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay for the 2 nights, was quiet and safe
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 20 Dec 2023
Hi Monique,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

Dean

Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feeling like family in Cleburne Texas
I travel for work and always stay at a motel 6 because its always afordable and they provide comfortable accommodations but this one of my favorites because of their freindly yet professional staff and their comfortable beds. I take my four legged freind Duke everywhere i go and it really helps that they are pet freindly as well not like the one in Waxahachie. They are not. Thank you from Duke and I Motel 6 in Cleburne for a good nights rest away from home.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 7 Dec 2023
Hi Daniel,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith#Team6

6/10 Okay

Adrian

Stayed 1 night in Oct 2023
Response from Henry on 4 Dec 2023
thank you

4/10 Poor

Maritza

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Henry on 30 Oct 2023
We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great looking on the outside...
The hallways smelled putrid and were disgusting stained or simply not cleaned. Sheets on the bed were the same and the blanket had a cigarette burn. All but 2 of the luggage holder straps were broke proving to be useless. Also the rear stair door never closed proving to be a safety issue.
Stayed 1 night in Oct 2023
Response from Henry on 30 Oct 2023
We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.

4/10 Poor

Robin

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Was a great location for our stay.
Stayed 1 night in Oct 2023
Response from Henry on 30 Oct 2023
We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.

6/10 Okay

Stephen

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Despite being a newly built facility and the outside being well kept; the inside was not well kept. Our room had roaches in it, wall socket was sparking, smoke detector was ripped off, ventilation was poor in the room so it constantly smelled like smoke, the curtains and sheets has cigarette burns and misc. stains. However; the staff was very helpful and kind. Despite being busy they still were able to help in a timely manner!
Stayed 2 nights in Oct 2023
Response from Henry on 30 Oct 2023
We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.

4/10 Poor

Russell

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run run as fast as you can
They never cleaned room the whole time I was here four days curtains have holes in bugs in the room
Stayed 2 nights in Oct 2023
Response from Henry on 22 Oct 2023
Hi Russell Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon

2/10 Terrible

Robert

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Thw beds were hard as rocks, the fire alarms kept going off, the bathroom toilet water tank had to be jiggled each time it was flushed..there were a few bugs, and the drugs being sold in plain site and users were scary looking..just felt unsafe
Stayed 2 nights in Oct 2023
Response from Henry on 22 Oct 2023
Hi Robert Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon